Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.8
2,008 reviews
5 stars
1,031
4 stars
303
3 stars
178
2 stars
138
1 star
358
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff, particularly Pedro and Samuel, for their friendly and attentive service.
Food Quality
Feedback on food quality was mixed; while some enjoyed the meals, others reported issues with portion sizes and food being overcooked or lacking flavor.
Order Accuracy
Several reviews highlighted problems with incorrect orders and missing items, leading to customer frustration.
Cleanliness and Atmosphere
The restaurant was generally noted for being clean and having a welcoming atmosphere, although some mentioned it could use updates.
- CCCiroJan 5, 20261.0I ordered the chicken soup bowl, but there was no chicken at all, only vegetables. This has happened twice already. It shouldn’t be called chicken soup if there’s no chicken in it. If next time there’s at least a decent amount of chicken, I’d be happy to change this to a 5-star review.
- ARAlberto RodriguezJan 3, 20265.0Amazing service! Our cashier Danzell was so patient and kind. We had a complicated order and he was able to take it completely without making mistakes. He’s had an amazing attitude and even cracked jokes! He was hilarious 🤣 more people should be like him
- ECE CrutchDec 31, 20255.0Haven’t been here a long time. I just stopped in yesterday for a snack and met one of the managers, Pedro. He was very kind and the food was delicious on my stop here. Definitely recommend Pollo tropical for a great meal or a snack.
- EPEric ParontoDec 24, 20251.0I ordered pork and Mac& cheese and a small coke zero the total for the order was 14.10. The portions were very small maybe 3 oz of each making it way overpriced not to mention the pork was almost all fat. Was still hungry after eating it. Will not return.
- VCValerie CatillerDec 12, 20255.0This place satisfies my Puerto Rican food cravings fast & on the cheap! Today is my 2nd day in a row here, dining in at Pollo Tropical Sanford. Their grilled, bone-in chicken is THE BEST. I got the 1/2 chicken including white rice, black beans, a roll & sauces "platter" meal for $10.29 + tax. (drink extra if you choose). Pedro at the cash register was friendly & efficient! Their menu appears to have expanded recently including TOPPED TO STONES; and ROPA VIEJA!! They have flan, tres leches (and chocolate chip cookie(s). My grandsons ages 6 & 3 love this food!! Under $20 including a small Caesar salad, fed 3 of us + leftovers to take home.
Frequently Asked Questions About Pollo Tropical
What are the operating hours of Pollo Tropical in Sanford, FL?
Pollo Tropical is open daily from 10:30 AM to 11:00 PM.
Does Pollo Tropical offer delivery services?
Yes, Pollo Tropical offers delivery with hours from 10:30 AM to 11:30 PM.
Where is Pollo Tropical located?
Pollo Tropical is located at 1001 W. P. Ball Boulevard, Sanford, FL 32771, USA.
What type of cuisine does Pollo Tropical serve?
Pollo Tropical offers a creative take on traditional Cuban dishes and food from other parts of Latin America.
What payment options are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, MasterCard, and Visa credit cards. They also accept debit cards and mobile NFC payments.
Does Pollo Tropical have wheelchair accessibility?
Yes, Pollo Tropical has wheelchair accessible entrance, parking, seating, and restrooms.
Can I get takeout or curbside pickup at Pollo Tropical?
Yes, Pollo Tropical offers takeout, curbside pickup, and delivery options.
What nearby health facilities are close to Pollo Tropical?
Nearby health facilities include Seminole County Medical Examiner, Sage Wellness Center Acupuncture and Herbs, and HCA Florida Seminole Cardiology Specialists, which could be convenient if you have appointments before or after your meal.
Is there a liquor store near Pollo Tropical if I want to buy drinks?
Yes, Safari Lounge & Liquor Store is nearby, making it convenient to pick up beverages to accompany your meal.
What medical specialists are located near Pollo Tropical?
Nearby specialists include cardiologists like Hafiz G. Hussain, MD, neurologists such as Roy S. Hwang, MD, and surgeons like Daryl Nisbett, M.D., useful if you have healthcare visits in the area and want to grab a meal before or after.