Pizza Hut

Reviews

• HR

  Haileigh Roberts

  4 days ago
  2.0
  I ordered a medium hand tossed for delivery. The Drive never nocked on the door but by the time i walked out to check the pizza was cold. when i say cold, colder than room temperature. the pizza was ordered at 5:22pm and i checked outside at 6:22. I ignore the pizza being cold since you can always heat it up. when i open it THERES A DEAD ANT IN THE BOX!! i’ve been waiting for them to answer the phone for 20 mins. i just want my pizza remade and a different delivery driver! Edit: i had to go up there and they were quick to fix the pizza and apologizing constantly. thank you guys for fixing my pizza! Edit again: pizza was undercooked and by the time i got back home it was cold. i’m pregnant and eating undercooked pizza dough is a risk i don’t want to take.
• ZC

  Zach Cox

  Feb 8, 2026
  4.0
  I was greeted by Niyah who was very professional and personable. The order was filled exactly to my expectations. The neighborhood is a little sketchy and the building could use some TLC. All in all, it was a good experience and I would go back in the future.
• GN

  Giovanni Nieves

  Feb 6, 2026
  1.0
  I had one of the most frustrating and unprofessional delivery experiences ever with Pizza Hut in Sanford. Somehow, despite the correct information being on my order, the address on the receipt was wrong and even the phone number was incorrect — which already shows a complete lack of attention to detail. Instead of making any effort to confirm the delivery, the driver simply left the order sitting at a random doorstep without knocking, ringing the doorbell, or attempting to contact anyone. To make matters worse, when I called to try to resolve the situation, the employees were completely dismissive and uninterested in helping. There was no accountability, no urgency, and absolutely no real solution offered. It felt like they couldn’t care less that a paying customer never properly received their order. Between the careless handling of the delivery, the incorrect information on the receipt, and the apathetic customer service, this experience was beyond disappointing. If you value basic communication, professionalism, or even receiving your food correctly, I would strongly recommend thinking twice before ordering from this location.
• SS

  Sueda

  Feb 1, 2026
  1.0
  I always place orders from Pizza Hut for cheat dinners and it’s always good. BUT THIS TIME there was an error on my online order confirmation and I IMMEDIATELY called to fix the issue. AND THEIR PHONES ARE DOWN. My poor Dasher. Tried to help get my order fixed and the manager… some prissy sounding lady in the background says they can’t talk to customers through the Dashers phones to fix my order and completely disregarded the fact that I’ve been calling their store for the last 15 minutes trying to rectify the issue. “WELL” THEIR PHONES ARE DOWN is the only response to my need for assistance. Terrible customer service after constant weekend orders of $50+. I am canceling my order cause I do not like to the lack of care, and do not trust my food to make it here safe and not tampered with.
• KW

  Kay Whitley

  Jan 29, 2026
  5.0
  Kaitlyn is very nice and very professional. Thank you!

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