Chipotle Mexican Grill

Reviews

• SR

  Stephanie Ramirez

  Nov 17, 2025
  1.0
  I always try to have a positive attitude when I go to chipotle, but I end up being disappointed once again. I don’t really appreciate getting the last scraps of chicken and when I ask for extra chicken I have to pay for double when I didn’t even get enough in the first place (because of the last scraps). To have to pay almost $14 for a mediocre bowl is so disappointing, this chipotle needs to do better.
• CL

  C.J. Leigh

  Nov 16, 2025
  3.0
  I stopped by the Chipotle in Sanford today for a quick meal, and in terms of the basics, it delivered exactly what I expected. The service was fine, the restaurant was clean, and my order came out quickly. It’s Chipotle, fast, convenient, and reasonably tasty. I don’t go in expecting a five-star dining experience for twenty bucks. What will keep me from returning to this location, however, is the greeting policy. It’s very clear management has instructed employees to call out “HI, WELCOME IN!” every single time the door opens. Some people might like that, but I’m not one of them. I came for a simple, quiet meal, not a running commentary every time someone walks in. Unfortunately, the entrance is on the opposite side of the dining area, so while I sat and ate my bowl, I heard “HI, WELCOME IN!” over and over. I stopped counting at around 25 times before I finally gave up, threw out the rest of my food, and left. Great for business that so many people were coming through the door, but not so great for anyone trying to enjoy their meal in peace. The food and staff were fine, just the atmosphere made it hard to stay. I’ll be choosing a different Chipotle next time.
• II

  iiRagekingFX

  Nov 11, 2025
  5.0
  Staff is superb and made my food with extra care. My maim chipotle for now on🙏🏿
• JN

  JD Nukem

  Nov 11, 2025
  5.0
  We went in for Veterans Day.It was the fastest i've ever seen a chipotle bowl made. Bathroom was very clean. Five out of five stars across the board.
• RR

  RaloVidz

  Nov 4, 2025
  1.0
  I am writing to express my deep disappointment with the service I received during my recent visit to your Chipotle location. I have been a regular customer and have never experienced any issues in the past, but today’s encounter was exceptionally unprofessional and unacceptable. During my visit, one of your employees—an African-American male with dreads, wearing a hat and glasses—handled my order in a rushed and careless manner. He interrupted the normal flow of service, hastily took over the line, and repeatedly rushed me through my order without allowing me to clarify the specific items I wanted, including details for my partner’s meal. In addition to his dismissive attitude, the employee served me the leftover scraps from the steak pan, provided an unreasonably small portion, and displayed a clear lack of courtesy. His behavior was rude and dismissive from start to finish. What makes this even more concerning is that there was no line or crowd to justify the rush—there was simply no reason for such hurried and discourteous service. This level of conduct is entirely unbecoming of a Chipotle employee. It reflects poorly on both the individual and the management team overseeing operations. I strongly recommend that this employee either receive immediate retraining in customer service or be evaluated for termination, as his behavior directly contradicts the professional standards expected at your establishment. I will not be returning to this location as a result of this experience. I hope management takes this matter seriously and ensures that the quality of service is restored to the level customers rightfully expect from Chipotle.

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