Dunkin'

Reviews

• BD

  Brianna Doubrley

  Jan 26, 2026
  1.0
  Hello, I am writing to complain about a recurring issue I’ve experienced at my local Dunkin location during the morning hours, specifically with the employee who works the sandwich station. I go to Dunkin every single morning before work and always order the same item, a bacon jam grilled cheese. Every single morning it is made incorrectly. I want to be clear that my complaint is not about the sandwich being made wrong. Mistakes happen, and I understand that this could be due to lack of training or unclear instruction. The issue is the employee’s aggressive behavior and body language whenever I politely ask for the sandwich to be remade. On a daily basis, he slams kitchen utensils and food, rolls his eyes, and shows visible frustration while remaking the order. Most days I say nothing, take my food, and leave because I truly do not want to be that customer. Today, however, the sandwich was made incorrectly twice. I calmly asked if the manager could remake it instead, and the employee became verbally confrontational. When I brought the issue to the manager’s attention, the employee said, “Yeah, I slammed stuff, so what?” As I was leaving, he then said, “What, you still got something to say?” while displaying aggressive body language. This made me very uncomfortable. I work in fast food myself and understand how difficult customers can be, which is why I try to be patient and respectful at all times. It took a lot for me to say something, but the repeated aggression was uncalled for. Customers should not feel intimidated or challenged for asking that their order be corrected. I also mentioned that the build chart was hanging directly in front of him at the sandwich station, and that the sandwich could be made correctly by following the posted instructions. Again, the mistake itself is not the issue. The behavior is. I have attached screenshots from my Dunkin app showing that I spend over $150 per week at Dunkin locations, and I go to this specific store every morning as part of my routine. I would like to continue coming here, but this situation needs to be addressed. I hope this employee receives proper coaching or retraining regarding both sandwich preparation and workplace conduct so this does not continue. Thank you for taking the time to read this.
• EC

  Eric Campoli

  Dec 19, 2025
  1.0
  The manager and staff all need to be let go at this Dunkin’! they refused to take my order because I was paying with a credit card said I would only take the order if you’re paying with cash if you’re not paying with cash, you have to use the register yourself! I kindly explained to them that every time I use it my order always get messed up and I prefer not to use them due to. I am not trained and using the technology. I then kindly pointed out to him that they could run the credit card over at the drive-through and can just take my order over there.! it’s pathetic now who apply for the job don’t give pure customer care to their clients! I will never use a kiosk. It could never put my order in correctly. It is not my responsibility to actually put it in. I will never go back to this Dunkin’ Donuts ever especially ! especially when there is a another donut shop less than a mile just passed them! Start training your employee for customer service and customer satisfaction and to do their job! If I have to put my own order in, then I would get free coffee like I’m an employee!
• WQ

  william quatman

  Dec 7, 2025
  1.0
  Employees force you to use selfserve kiosk and refuse to ring up at register. Says manager policy.
• KY

  Kathy Young

  Dec 4, 2025
  5.0
  Starbucks just lost a customer.
• AA

  Amber

  Oct 1, 2025
  5.0
  One of the top Dunkin’s in the area. Consistent results and employees seem happy. Two things you just don’t normally get at a Dunkin’.

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