Baskin-Robbins

Reviews

• AR

  Ann Roche

  Mar 28, 2025
  2.0
  Weirdest experience ordering a hot fudge sundae. Ordered at the drive thru. Stated what & how I wanted it. When repeated back, they asked, "so you wanted a banana split, right?" I had to repeat. I haven't ordered a sundae in a while, but they always contained ice cream, hot fudge, nuts, whipped cream & cherries. I asked for extra fudge. I didn't get it. At the windiw they asked again, "so you wanted everything, right?" After getting home I discovered "everything" meant mini m&ms & chocolate cookie crumbles. I didnt order froyo. No nuts either. There was a piece of fruit in it too, that I couldn't identify. Worst experience ever for someone who rarely orders ice cream. Next time I'll make my own.
• LJ

  Lisselotte Javier

  Nov 17, 2024
  1.0
  Dear Management Team I hope this message finds you well. I am writing to express my concerns and frustrations regarding multiple recent experiences at your establishment, which I feel have consistently fallen short of the quality I expect from a business of your reputation. A few months ago, my partner and I visited your location, and we were disappointed by the service we received. A larger male staff member was both unhelpful and unwelcoming, and it was clear he had little interest in assisting with our order. His attitude was unprofessional and left a poor impression. Determined to give your business a second chance, we returned on November 2, 2024. This time, we were served by an older white woman who provided us with two quarts of ice cream that were poorly packed—only half of the cup was filled. I was disappointed but chose to overlook it, thinking it was just a minor mistake. However, on November 17, 2024, my partner went again to place an order while I was on FaceTime with him. I asked for two freshly packed quarts of Pralines and Cream, Butter Pecan, and one of Strawberry Cheesecake. The server informed us that these flavors were unavailable due to them being improperly stored, but she offered to provide me with a freshly packed quart of Strawberry. When my partner returned home, he showed me the quart of Strawberry Ice Cream, and to my surprise, it was almost empty with hardly any ice cream inside. I immediately called the store and spoke with Sam, the server. I explained the situation and asked how it was possible that the quart was packed so poorly. Sam responded by asking if I could come in immediately or tomorrow, but I explained that I could not come in that day. I then requested a refund, to which Sam said it was not possible at that moment but would be available the following day at noon. I am left questioning the quality of service and product at your store. The quantity and quality of the ice cream are clearly not consistent, and I find it troubling that I was not offered a refund immediately for the unsatisfactory product. I kindly urge you to review your staff’s training on proper ice cream packing, how to restock and scrape tubs, and how to ensure that freshly made cones are available. Additionally, I have had past experiences where your waffle cones were stale, and there seemed to be no effort to serve freshly made cones, which is another area of concern. I hope that this feedback is taken seriously, and that steps will be taken to improve both the quality of the product and the service provided to customers. I believe this can be an easy fix with the right attention to detail and customer care.
• TW

  Tara Webster

  Jun 10, 2022
  5.0
  I went for Dunkin. I love the people at this store. They are doing the best they can with what they got! Today it was 2 guys running the whole store. One was a floating manager. I'm wondering if corporate needs to help this store out. They need people.
• SR

  Sara Routcliffe

  Nov 3, 2020
  5.0
  Absolutely Amazing ! I live in Canada and ordered a fudge crunch cake with a photo for my boyfriends birthday who lives in florida. I'm telling you these ladies bent over backwards to help me out. Huge shout out to Toni who made my cake look amazing, taste amazing and helped me the entire time. They were very polite, very understand and even respected the Covid regulations. I would not hesitate to come back! Thank you ladies again!

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