Chipotle Mexican Grill

2.7
155 reviews

About

Mexican Restaurant
Chipotle Beachwalk is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
385 Beachwalk Shore Dr, Saint Johns, FL
32259, United States

Hours

Reviews

2.7
155 reviews
5 stars
51
4 stars
10
3 stars
7
2 stars
20
1 star
67

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, with staff often being rude, unapproachable, and inattentive to customers.

Food Consistency

While some customers praised the food quality, many reported inconsistent portion sizes and issues with food preparation, including stale chips and improperly cooked ingredients.

Staffing Issues

Several reviews mentioned that the location is understaffed, leading to long wait times and overwhelmed employees.

Cleanliness

Customers noted that the dining area and food preparation areas were often dirty, impacting their overall experience.

Management Concerns

There were multiple mentions of ineffective management, with calls for better training and oversight of staff to improve service and food quality.
  • SC
    Seth Chayka
    Dec 28, 2025
    1.0
    I waited nearly 30 minutes for my order in the drive thru just to be given the complete wrong order. Has my name on it and everything I ordered on the label including the added guacamole & queso that I got up-charged for. The food however was completely different & included neither of the up-charged items. Looking at other reviews this seems to be a reoccurring issue. Get it together management.
  • MT
    megan thomas
    Dec 18, 2025
    2.0
    The food is always consistent at this location compared to a lot of others. The service however, not as much. Now I’ve been in the restaurant industry before and have worked in customer service my entire work life. I can understand and empathize that it gets busy and people are doing multiple things at a time but it is extremely disappointing everytime I place a mobile order. I went in tonight and purchase a gift card then went through the drive through to get my food. The young lady that helped me at the register was very sweet and had no issues. As well as the gentleman in the lane. My issue seems to be with that I’m assuming is the manager. Every time I’ve gone through the lane and she is at the window it’s very short and almost rude. She asks the name in a matter of “name?” Rather than taking the time to even say hello (including when it is slow) then after you’re handed your food the window shuts. Again not even a good bye, good night, thank you, you’re welcome or have a good day. It may seem like I’m being dramatic but it really does ruin the experience and put a bad taste in my mouth when going to this location. Every interaction I’ve had with this woman has been disappointing. I think if you’re going to be in a position where you deal with the public basic manners(please, thank you, you’re welcome etc.) should be the bottom line of expectations. I really hope that this can improve as it does hinder me from wanting to visit this location even if it’s the closest one.
  • GK
    Grant Khanbalinov
    Dec 18, 2025
    5.0
    This Chipotle didn’t just feed me, it changed me. I walked in a humble, hungry civilian and walked out a fully-assembled burrito ambassador with rice confidence and extra-chicken energy. The portions? Generous. The guac? Financially irresponsible but emotionally necessary. The tortilla? Wrapped tighter than my budget after adding queso. Every bite felt like a warm, spicy hug from someone who really believes in cilantro. I don’t know who was on the line today, but give them a raise, a medal, and first dibs on the fajita peppers. Would I come back? Absolutely. Would I risk it all for double protein again? Without hesitation. Chipotle, you’ve earned these five stars and my unwavering loyalty until the next craving hits (so… tomorrow).
  • EN
    Erin Norman
    Dec 17, 2025
    1.0
    This location is incredibly understaffed and not able to accommodate the volume of customers. It’s a terrible experience and the staff appears incredibly stressed out.
  • CT
    Cindy Thomas
    Dec 14, 2025
    1.0
    This is only two of six items ordered. All the burritos were small portions and my tacos (shown) were thrown together. I went back and spoke with a manager and another lady and was given a hard time because I asked them to remake the meal, with the correct portions. Both women swore the portions were correct and Nicole, the manager, told her worker (in front of my face) “I’m going to remake her food with the same portions,” with such attitude as if to imply the order was make correctly. When the order was remade, the burritos were noticeably bigger. The manager Nicole was rude. My veggie burrito (no meat, guacamole instead) had less than a teaspoon of guacamole. I made sure to get refunded my tip and 1/3 of my meal but wish I could’ve received a full refund. Do not visit this location and if you must, go inside and watch them make your food!

Frequently Asked Questions About Chipotle Mexican Grill

What is Chipotle Mexican Grill Beachwalk known for?

Chipotle Beachwalk is known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.

Where is Chipotle Mexican Grill Beachwalk located?

It is located at 385 Beachwalk Shore Dr, Saint Johns, FL 32259, USA.