Chipotle Beachwalk is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Numerous reviews highlighted poor customer service, with staff often being rude, unapproachable, and inattentive to customers.
Food Consistency
While some customers praised the food quality, many reported inconsistent portion sizes and issues with food preparation, including stale chips and improperly cooked ingredients.
Staffing Issues
Several reviews mentioned that the location is understaffed, leading to long wait times and overwhelmed employees.
Cleanliness
Customers noted that the dining area and food preparation areas were often dirty, impacting their overall experience.
Management Concerns
There were multiple mentions of ineffective management, with calls for better training and oversight of staff to improve service and food quality.
SC
Seth Chayka
Dec 28, 2025
1.0
I waited nearly 30 minutes for my order in the drive thru just to be given the complete wrong order. Has my name on it and everything I ordered on the label including the added guacamole & queso that I got up-charged for. The food however was completely different & included neither of the up-charged items. Looking at other reviews this seems to be a reoccurring issue. Get it together management.
MT
megan thomas
Dec 18, 2025
2.0
The food is always consistent at this location compared to a lot of others. The service however, not as much. Now I’ve been in the restaurant industry before and have worked in customer service my entire work life. I can understand and empathize that it gets busy and people are doing multiple things at a time but it is extremely disappointing everytime I place a mobile order. I went in tonight and purchase a gift card then went through the drive through to get my food. The young lady that helped me at the register was very sweet and had no issues. As well as the gentleman in the lane. My issue seems to be with that I’m assuming is the manager. Every time I’ve gone through the lane and she is at the window it’s very short and almost rude. She asks the name in a matter of “name?” Rather than taking the time to even say hello (including when it is slow) then after you’re handed your food the window shuts. Again not even a good bye, good night, thank you, you’re welcome or have a good day. It may seem like I’m being dramatic but it really does ruin the experience and put a bad taste in my mouth when going to this location. Every interaction I’ve had with this woman has been disappointing. I think if you’re going to be in a position where you deal with the public basic manners(please, thank you, you’re welcome etc.) should be the bottom line of expectations. I really hope that this can improve as it does hinder me from wanting to visit this location even if it’s the closest one.
GK
Grant Khanbalinov
Dec 18, 2025
5.0
This Chipotle didn’t just feed me, it changed me. I walked in a humble, hungry civilian and walked out a fully-assembled burrito ambassador with rice confidence and extra-chicken energy.
The portions? Generous. The guac? Financially irresponsible but emotionally necessary. The tortilla? Wrapped tighter than my budget after adding queso.
Every bite felt like a warm, spicy hug from someone who really believes in cilantro. I don’t know who was on the line today, but give them a raise, a medal, and first dibs on the fajita peppers.
Would I come back? Absolutely. Would I risk it all for double protein again? Without hesitation. Chipotle, you’ve earned these five stars and my unwavering loyalty until the next craving hits (so… tomorrow).
EN
Erin Norman
Dec 17, 2025
1.0
This location is incredibly understaffed and not able to accommodate the volume of customers. It’s a terrible experience and the staff appears incredibly stressed out.
CT
Cindy Thomas
Dec 14, 2025
1.0
This is only two of six items ordered. All the burritos were small portions and my tacos (shown) were thrown together. I went back and spoke with a manager and another lady and was given a hard time because I asked them to remake the meal, with the correct portions. Both women swore the portions were correct and Nicole, the manager, told her worker (in front of my face) “I’m going to remake her food with the same portions,” with such attitude as if to imply the order was make correctly. When the order was remade, the burritos were noticeably bigger. The manager Nicole was rude. My veggie burrito (no meat, guacamole instead) had less than a teaspoon of guacamole. I made sure to get refunded my tip and 1/3 of my meal but wish I could’ve received a full refund. Do not visit this location and if you must, go inside and watch them make your food!
Frequently Asked Questions About Chipotle Mexican Grill
What is Chipotle Mexican Grill Beachwalk known for?
Chipotle Beachwalk is known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.
Where is Chipotle Mexican Grill Beachwalk located?
It is located at 385 Beachwalk Shore Dr, Saint Johns, FL 32259, USA.
What are the opening hours for Chipotle Mexican Grill Beachwalk?
Chipotle Beachwalk is open every day from 10:45 AM to 11:00 PM.
Can I order Chipotle Beachwalk food online?
Yes, you can order online through their website at https://order.chipotle.com/ or via their Apple app.
How can I contact Chipotle Mexican Grill Beachwalk?
You can contact them by phone at +1 904-827-7316 or by email at FL.5217.Beachwalk@chipotle.com.
Does Chipotle Beachwalk have any social media presence?
Yes, Chipotle is active on Facebook, Instagram, Twitter, LinkedIn, Pinterest, and YouTube.
What nearby restaurants can I visit before or after dining at Chipotle Beachwalk?
Nearby restaurants include Kilwins Ice Cream, BurgerFi, Island Fin Poke Co. Beachwalk, McDonald's, Panda Express, Zenshi Handcrafted Sushi, and Playa Bowls offering a variety of options.
Are there beauty and wellness services near Chipotle Beachwalk?
Yes, you can find 5th Nail Lounge Saint Johns, Supercuts, Great Clips, and Ooh La La Nails - Beachwalk nearby for nail, hair, and beauty services.
Where can I find convenience stores and banking services close to Chipotle Beachwalk?
Nearby convenience stores include 7-Eleven, and banking services are available at Community First Credit Union and Fifth Third Bank & ATM.
Is Chipotle Beachwalk suitable for catering events?
Yes, Chipotle Mexican Grill offers catering services as part of their business categories.