McDonald's

3.6
2955 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2800 13th St, Saint Cloud, FL
34769, United States

Hours

Reviews

3.6
2,955 reviews
5 stars
1,210
4 stars
566
3 stars
499
2 stars
208
1 star
472

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, especially during late hours, with some waiting over 30 minutes for their orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poor handling of mobile orders.

Staff Attitude

Several customers noted rude or unhelpful staff interactions, particularly during busy times, leading to a negative dining experience.

Food Quality

Feedback on food quality was mixed, with some customers receiving cold or poorly prepared items, while others praised the freshness of certain menu items.

Management Issues

There were multiple complaints regarding poor management practices, including disrespectful treatment of staff and inconsistent service standards.
  • EC
    Elizabeth Cordero
    1 day ago
    1.0
    Had my husband order chicken mcnuggets and ask for sweet and sour and bbq sauce. It was super dry and tasted very stale and old. They didn't unclude any sauces which is very disappointing. I ended up using bbq I had left over from Wendys and Polynesian sauce from Chick Fil A because they actually put sauce in the bags. Don't be stingy please. Its the little things that matter. Sauce is accessories to the nuggets Also ordered an apple pie and it was dry as hell and burnt!
  • JM
    Jon Moser
    Jan 5, 2026
    1.0
    Don’t expect your order to be made correctly. Never going to this location again. They constantly get my order wrong. I don’t think they hire people who can read
  • LF
    Luis Flores
    Dec 29, 2025
    1.0
    Have been waiting for 20 minutes to place an order at 1AM. Arrived at 12:45 am did not get my food until 1:24 am, had place order on mobile app and was not able to cancel order. So had to wait for food. Spoke with casher who stated only 5 people working and 1 was cleaning. Food was hot and the 2nd window looked like a mess from someone cleaning. Not sure if they need more help or just close for a few hours to clean and get back to normal operations after. This wad my first time waiting this long at any fast food location. Also inside was close at this time drive through only open.
  • JD
    James Davies
    Dec 28, 2025
    1.0
    This has to be the worst McDonald’s in Saint Cloud. They never get the orders right, when I call they do make it right but I shouldn’t have to call after most every other meal that is messed up.
  • JH
    Julia Henrie
    Dec 17, 2025
    1.0
    I’ve always had a good experience at this McDonald’s, but my recent visit was disappointing. I placed a mobile order and followed the usual process—pulling forward as instructed and going to the second window to pick up my food. I had my window rolled down when the lady at the first window yelled at me, telling me that next time I need to stop at the first window for mobile orders. I apologized and explained I’d never been told that before, but she responded that I needed to be “cashed out.” This felt unnecessary and rude. I’ve been here many times before, and I've never been asked to stop at the first window for a mobile order. It’s frustrating when there's a lack of consistency in how things are handled, especially when a simple apology from me was met with an unhelpful and somewhat harsh response. I hope the staff can be more understanding and provide clearer instructions for mobile orders moving forward.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Saint Cloud, FL?

McDonald's in Saint Cloud operates 24 hours a day, 7 days a week.

Does this McDonald's offer drive-thru service?

Yes, this McDonald's has a drive-thru open 24/7.