McDonald's

3.5
1156 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantIce Cream ShopCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4860 E Irlo Bronson Memorial Highway, Saint Cloud, FL
34769, United States

Hours

Reviews

3.5
1,156 reviews
5 stars
506
4 stars
175
3 stars
147
2 stars
81
1 star
247

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, poor service, and unacknowledged presence at the counter or drive-thru.

Order Accuracy

Many reviews highlighted problems with incorrect or incomplete orders, including missing items and wrong food.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty tables and floors.

Staff Attitude

There were multiple complaints about rude or unprofessional behavior from staff, impacting the overall customer experience.

Food Quality

Customers experienced issues with food quality, including cold items and improperly cooked meals.
  • JW
    Jacob wendell
    1 day ago
    1.0
    Worst experience ever, waited over an hour in the drive-through to get my food
  • KV
    Kristen VanNederynen
    Dec 29, 2025
    1.0
    Never actually get to "drive thru" always have to park and wait.
  • LL
    LiquifiedCheese
    Dec 21, 2025
    1.0
    This location is consistently disappointing. Food takes an extremely long time, and it often takes 10–15 minutes just to get acknowledged at the counter. Employees and managers walk past without saying anything, even when there’s a long line and no one working the register. What makes it worse is that staff are often joking around and laughing while customers are clearly waiting to be helped. Orders are frequently missing items, especially sauces I honestly can’t remember the last time my order was complete. I understand being busy, but basic customer service like acknowledgment, accuracy, and respect shouldn’t be optional. Unfortunately, this place needs serious improvement. and yes owner i have already contacted corporate and went through several macdonalds customer service, please do better.
  • RP
    Rafael PintoJr
    Dec 19, 2025
    1.0
    Line is always long poorly designed drive thru. Inside is always under construction. If u get a large fries make sure you check them to make sure they fill them up because the always skimp you on the fries, sometimes who ever makes the food over salts or over peppers the burgers.
  • DM
    Danyuhl M
    Dec 6, 2025
    1.0
    I went to this McDonald’s with my grandma at 6:30pm 12/6/25. We ordered our food as normal and waited in the lobby for our food, my grandma had ordered a burger and a Filet o’ Fish. A man went to the counter who had ordered previously and complained about his filet o fish, they took it back from him and remade his food. We finally got our food and as I was eating my grandma opened her filet o fish and there was a bite taken out of it! The employees served her the sandwich the man brought back and had touched and taken a bite out of! When she brought the sandwich back the manager looked at her crazy!! This is a hazard to Public safety and absolutely disgusting! Any food returned to the restaurant should be thrown away and certainly not served DO NOT EAT HERE! Check your food before you leave!

Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's is open 24 hours a day, 7 days a week.

When is the drive-thru at this McDonald's open?

The drive-thru is open 24/7, every day of the week.