McDonald's

3.2
2205 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
37 Epic Blvd, Saint Augustine, FL
32086, United States

Hours

Reviews

3.2
2,205 reviews
5 stars
651
4 stars
396
3 stars
374
2 stars
230
1 star
554

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported slow service, long wait times, and rude staff, particularly an older woman in the drive-thru.

Food Quality

Numerous reviews mentioned cold, stale, or incorrect food orders, with some customers experiencing food poisoning.

Customer Experience

While some customers praised friendly staff and good service, many expressed frustration over missing items and poor handling of complaints.

Cleanliness Concerns

Several reviews highlighted unsanitary conditions, including reports of roaches and dirty counters.

Inconsistent Performance

The overall experience varied greatly, with some customers having positive visits while others faced significant issues.
  • GC
    Giovani Castro
    3 days ago
    1.0
    Took way to long I even left the store because they took to long I will NEVER come to this McDonald's ever again sad very sad horrible customer service do NOT come here if you want to wait 30 minutes for your food
  • DO
    Daniel O
    Nov 11, 2025
    3.0
    5 stars for a McDonalds. Staff were friendly and took care of us.
  • ET
    Eli T
    Nov 4, 2025
    1.0
    The old grouchy woman working the drive-through at 6 o’clock this morning 11/4 needs some serious customer service training and should consider waiting until her microphone is turned off before saying insulting things about customers. I’m sorry you were so inconvenienced because it took me an extra three seconds to decide if I wanted an iced or hot coffee this morning. Her attitude sucks.
  • PW
    Peali Wilkes
    Oct 30, 2025
    1.0
    For the avid McDonald’s goers. This location is no longer giving out monopoly stickers. Go to the other one off San Marco
  • MJ
    Marisa Jimenez
    Oct 7, 2025
    2.0
    The older lady who works the drive thru and takes the orders in the morning needs a severe attitude adjustment. I have Worked in customer service and food service and I understand it can be a grueling job at times, however literally every single time I have come to this location. This same woman has been extremely rude. She took my order this morning, and then abrubtly went to take someone else's order in the line next to me and after that, she comes back to take my order and I told her, I just gave her my order, I was just waiting for her to tell me to pull up and she said in a snappy voice, no I didn't you talked to a computer, which obviously was not true, but okay fine, whatever, honestly i would not even be bothered if it wasnt fpr the fact she is just mean and rude every single time! There was also a time my order was completely wrong, I believe, I got somebody else's order and so I brought it back in very politely and said, I'm so sorry, I think I got someone else's Order she made a really loud weird noise At me and said, oh great In a very sarcastic tone , before taking the wrong order to give me the correct one. And I am really not one to complain about service workers at all, but it's literally every time I go to this location, because I only go to get breakfast sometimes. And this woman is just so unbelievably rude and hostile. It just seems like she would be happier at a job where she does not have to work around people or something. I don't know.

Frequently Asked Questions About McDonald's

What are the delivery hours for McDonald's at 37 Epic Blvd, Saint Augustine?

McDonald's delivers daily from 6:00 AM to 1:00 AM.

What are the drive-through hours at this McDonald's location?

The drive-through is open every day from 5:00 AM to 1:00 AM.