McDonald's

3.2
1824 reviews
Get DirectionsCallWebsite

Business Details

2431 US Highway 1 S, Saint Augustine, FL
32086, United States
(904) 794-1013
http://www.mcdonalds.com/
GoogleFacebookInstagramTwitter

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2431 US Highway 1 S, Saint Augustine, FL
32086, United States

Hours

Reviews

3.2
1,824 reviews
5 stars
566
4 stars
311
3 stars
335
2 stars
196
1 star
416

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported frequent issues with incorrect orders and missing items.

Customer Service

Many reviews highlighted poor customer service, including rude staff and lack of attention to customers.

Cleanliness

While some customers noted cleanliness, others reported filthy bathrooms and dirty tables.

Wait Times

Customers consistently complained about long wait times for food, both in-store and at the drive-thru.

Food Quality

Several reviews mentioned poor food quality, including cold or stale items and incorrect preparation.
  • BB
    Brittany Bermudez
    5 days ago
    1.0
    I ordered a medium size meal and because they don’t have medium cups. I had to pay extra for a large drink that I did not want. It’s not my fault you don’t have your product if I wanted large I would get large I want medium if you don’t have it, don’t offer it.
  • SM
    Stephan Martinez
    Oct 30, 2025
    1.0
    This is consistently the worst McDonald's experience in the Saint Augustine area. Every visit results in a significantly incorrect order. For example, combo meals are often assembled incorrectly, and requested condiments are routinely missing. While I understand the fast-paced nature of the job, the level of repeated errors suggests a serious need for staff retraining and improved quality control. Until management addresses these fundamental issues, I strongly advise others to beware and avoid this location.
  • CM
    Chet Manley
    Oct 28, 2025
    1.0
    I use the app %95 of the time and 6 out of 10 orders have gotten messed up or my food has been given to someone else then I have to wait when that's the reason I used the app then when I asked the girl in the window if I could get some free points for the inconvenience she says that they don't do that what good is the app if it's not convenient and actually an inconvenience most of the time with nothing to offer for it Mc Ds is has just been going down hill way to fast switching to culvers from now on.
  • NP
    Nik Perez
    Oct 26, 2025
    1.0
    Check your food before you leave the store. Ordered bacon egg and cheese mcgriddle sandwiches and got some chicken sandwiches. Horrible not even close. And they don't give you a receipt.
  • AJ
    akyia jenkins
    Oct 23, 2025
    1.0
    First they forget my apples cool! Then they give me an unsweetened tea and told Me It was sweet tea I just don’t know the basic things you’ll can’t do! Smh!!
Read more reviews on Google

Frequently Asked Questions About McDonald's

What are McDonald's physical store hours in Saint Augustine?

McDonald's Saint Augustine location is open daily from 6:00 AM to 11:00 PM.

When does the McDonald's drive-thru operate?

The drive-thru is open every day from 5:00 AM until 1:00 AM the next day.