McDonald's

3.2
1836 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2431 US Highway 1 S, Saint Augustine, FL
32086, United States

Hours

Reviews

3.2
1,836 reviews
5 stars
571
4 stars
313
3 stars
335
2 stars
197
1 star
420

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Cleanliness

The cleanliness of the restaurant was inconsistent, with some customers noting dirty tables and bathrooms.

Food Quality

Many reviews mentioned issues with food quality, including cold or stale items, incorrect orders, and missing items.

Staff Attitude

Several customers highlighted negative interactions with staff, describing them as unhelpful or dismissive.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendliness and good service.
  • CC
    Caleb
    Jan 5, 2026
    1.0
    Asked for extra sauce and got none period step it up mcdonalds
  • AA
    Albert Amorino
    Jan 1, 2026
    5.0
    Hard to find great service like Derek gave on new Year's day he acted like he really enjoyed working yet alone on a holiday my order of food and cookies was fresh with a smile..
  • FC
    Frank Crespo
    Dec 27, 2025
    2.0
    What a mess! 80% of my fries where less than 1" long. Trash over flowed, tables dirty with trash everywhere. Never seen a McDonlads like this
  • TV
    Tabitha Vaculik
    Dec 24, 2025
    1.0
    I was in the drive thru since 8:45 and didn’t answer. They just now said they were closed while 6 cars were in line waiting.
  • DC
    Dillon McKay (Cookie)
    Dec 7, 2025
    1.0
    Go hungry before wasting your time here. Line was wrapped around the building, nobody on front counter, kiosks were working but the receipt paper was installed upside down so we didn’t know our order number. Employees were arguing about drive thru orders and not even acknowledging the 10 people in the lobby waiting to order while the kiosks were down.

Frequently Asked Questions About McDonald's

What are McDonald's physical store hours in Saint Augustine?

McDonald's Saint Augustine location is open daily from 6:00 AM to 11:00 PM.

When does the McDonald's drive-thru operate?

The drive-thru is open every day from 5:00 AM until 1:00 AM the next day.