McDonald's

3.1
2152 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1870 A1a S, Saint Augustine, FL
32080, United States

Hours

Reviews

3.1
2,152 reviews
5 stars
601
4 stars
397
3 stars
364
2 stars
224
1 star
566

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service, with some praising friendly staff while others experienced rudeness and long wait times.

Food Quality

Feedback on food quality was mixed, with complaints about cold or stale food, while some customers enjoyed their meals.

Cleanliness

Multiple reviews highlighted issues with cleanliness, including dirty dining areas and bathrooms.

Staffing Issues

Many reviews noted that the location was often understaffed, leading to slow service and mistakes with orders.

Customer Experience

Several customers mentioned a lack of personal interaction and automation detracting from the overall dining experience.
  • JM
    Joe Mannix
    Nov 14, 2025
    1.0
    Five McDonald's within ez distance of my house and I chose the beach location because maybe they wouldn't be as incompetent as the other 4. They proved me wrong. The food is edible but the service is terrible. Bad management at 5 separate stores makes me lose hope for humanity.
  • DD
    d
    Nov 9, 2025
    2.0
    Drive-thru order. Upon driving from the restuarant with my order, my vehicle filled with the smell of burnt bread. Sure enough, the chicken sandwich's bun was burnt. The chicken itself was overfried and dry. The french fries were overfried, but that isn't too big of a deal. It's obvious that they don't care in the slightest to serve decent food. It's so rude to send out a burnt meal. Almost feels like a personal insult. It's the last time visiting for me. I know my lack of patronage isnt a blow to McDonalds or anything, but I have never recieved quality food from this location. It is always either overcooked or cooked long ago. Dining/ordering inside is no improvement as the customer service doesnt even exist. Workers make it clear that your presence as a customer is a problem - offensive - and an intrusion on their time. Every time. At this point, it's a risk to order from here and recieve insults in the form of food served by its employees.
  • MG
    Marc Garrett
    Oct 18, 2025
    3.0
    As with most McDonalds, inconsistent when making food/drinks. I belive they were built on the belief that if you get an item at one McDonalds, it will be the the same (prep/taste) at all other McDonalds. Definitely not, especially with coffee drinks. I usually get a large iced caramel coffee in the morning. I cross my fingers hoping it will taste OK. Most times it not, either too much, too little of caramel or creamer or coffee. Sometimes the coffee is so hot the ice melts after only a few sips. There has to be a SOP on how everything is made, no?
  • SE
    Samuel Evard
    Oct 2, 2025
    5.0
    Fast and nice service but a bit hard to get to.
  • JM
    Joe Merrill
    Oct 2, 2025
    3.0
    Had the worst service, workers acted as though they were doing you a favor by being there, just tossed the food on the counter, never called out a name or number as to who's food it was.

Frequently Asked Questions About McDonald's

What are McDonald's regular dining hours in Saint Augustine, FL?

McDonald's is open for dine-in service from 6:00 AM to 11:00 PM every day of the week.

When is the McDonald's drive-thru open?

The drive-thru is open daily from 5:00 AM to 1:00 AM, providing extended service hours.