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McDonald's

3.1
(2173 reviews)

Business Details

1870 A1a S, Saint Augustine, FL
32080, United States
(904) 471-5174
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1870 A1a S, Saint Augustine, FL
32080, United States

Hours

Reviews

3.1
2,173 reviews
5 stars
612
4 stars
402
3 stars
365
2 stars
224
1 star
570

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Food Temperature

Many reviews mentioned receiving cold or stale food, with several customers expressing disappointment in the quality.

Cleanliness

The restaurant was often described as dirty, with complaints about messy dining areas and unsanitary bathrooms.

Staff Attitude

While some staff were praised for their friendliness, many reviews highlighted unprofessional behavior and lack of customer service.

Management Issues

Several customers noted poor management practices, including understaffing and lack of training for employees.
  • AB
    Alexis Bronstein
    5 days ago
    1.0
    Ordered my food through the drive-through and was told to pull up to the second window. So I pulled up to the second window. The kid who was working the second window just opened the window and looked at me like I had two heads and didnt belong there, so I looked back at him, expecting him to say something, but he just continued to stare at me so I said Hello. He then asked me what I ordered and I told him and he sighed and rolled his eyes and was just overall giving me a lot of attitude and making me feel unwelcome. Not to mention, he only filled my drink up about 2/3 of the way and couldn’t even bother to give me a freaking straw. It was already a small drink like come on. If you hate your job or something then find another job. I dont understand why McDonalds has so many nasty employees. He didnt give me a receipt and when he handed me my meal, I said thank you for my food and he responded by shutting the window in my face. Im not sure if maybe I misheard and was supposed to stop at the first window and if thats the case, then thats on me, but there was still no reason for that kid to act like I was inconveniencing him while he was at work. Overall disgusting. I know its just a drive-through and I dont expect five star service but the amount of attitude and laziness that that kid just showed was absolutely unacceptable. How do people like that even get hired ANYWHERE?!
  • LN
    L. N.
    Feb 21, 2026
    1.0
    This review is specifically for the young manager with the black hair. I don’t know what his name is and I don’t care to ask I can tell you that on the morning of Friday, February 20, At around 6:40 AM, I ordered a sausage McMuffin with a Coke, and drove off with my food so I could get ready for work. When I pulled the sandwich out of the bag, it was cold. I was so mad. I was hungry and working with limited time. I called the restaurant and spoke to him. He’s the manager there, but he told me he didn’t have anything to do with the food. He was just at the window handing it out. He didn’t let me talk. He talked over me. Just absolutely awful service in that moment. I told him I hope he finds a job that he actually likes and I mean it. He doesn’t belong working with people. Honestly, it was a total waste of money.
  • DJ
    DandM Johnson
    Feb 10, 2026
    5.0
    They were quick, clean, and friendly. Everything was as expected.
  • RC
    Renzo Campisi
    Jan 20, 2026
    4.0
    Es un mc donald, con un espacio mas chico de lo normal, osea con poca capacidad. El precio es lo mismo que cualquier establecimiento.
  • SF
    Salty Falcon
    Jan 2, 2026
    1.0
    Awful. Both got wrong food. They spilled our food. No fountain for refills. Took 15 minutes to get one after employee said "she does not know how to run the machine." Another customer waited 15 minutes for napkins. A walk in was told they were too busy "to walk his food out" to curbside, he had been there over 30 minutes...

Frequently Asked Questions About McDonald's

What are McDonald's regular dining hours in Saint Augustine, FL?

McDonald's is open for dine-in service from 6:00 AM to 11:00 PM every day of the week.

When is the McDonald's drive-thru open?

The drive-thru is open daily from 5:00 AM to 1:00 AM, providing extended service hours.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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