McDonald's

3.5
1240 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
101 Nature Walk Pkwy, Saint Augustine, FL
32092, United States

Hours

Reviews

3.5
1,240 reviews
5 stars
478
4 stars
247
3 stars
185
2 stars
102
1 star
228

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong food being served.

Customer Service

Feedback on customer service was mixed; while some praised friendly staff, others experienced rudeness and poor management.

Food Quality

Food quality varied significantly, with some customers enjoying fresh and hot meals, while others received cold or poorly prepared food.

Wait Times

Customers frequently complained about long wait times, especially in the drive-thru, with some waiting over 20 minutes.

Cleanliness and Atmosphere

Some reviews highlighted a clean environment and pleasant atmosphere, while others noted issues with cleanliness and service efficiency.
  • SJ
    shelley jones
    4 days ago
    1.0
    10:00 am. There was one other guest in the dining room. My sausage biscuit meal took 10 minutes or longer. Then they give you your food In a bag. I asked for a tray, but they didn't have any clean ones. I see a big stack on the garbage area by the door. Food was not hot. Awful experience.
  • LT
    Luisana Torres
    Nov 9, 2025
    1.0
    I was there today at 3:40 pm and placed my order at the kiosk. To begin with, they never give you a receipt. I waited over 20 minutes for delivery, and when it finally arrived, the order was incomplete—the nuggets were missing their sauces, and the drinks weren't in their cups either. What bothers me most is that the store is always dirty. Every time I go, I have to clean the table and the chairs where I want to sit. The floor is always covered in food that people throw away. In my opinion, they're understaffed, since there's only one person for cleaning, and they can't keep up.
  • ME
    Marissa Elisea
    Oct 21, 2025
    5.0
    After picking up my mobile order at the drive thru, I realized they missed a burger so I went inside, the manager was nearby and asked if I needed any help and quickly gave me my burger and even an extra small fry. I really appreciated his kindness. They were very busy at the drive thru and inside the restaurant so it’s understandable that they missed an item.
  • JH
    Jilly Holler
    Oct 11, 2025
    1.0
    If there was a way to give zero stars, I would. This place is an absolute joke. I don’t know what kind of training these people get, but apparently, it’s “how to mess up every single order while pretending you know what you’re doing.” The cashier repeated my order back perfectly — every single item, down to the drink size — then handed me a bag full of the wrong food like it was a magic trick. Congratulations, you just invented new levels of incompetence. I went up to the counter to fix it, and everyone looked at me like I was asking for the moon. Then the manager — if you can even call him that — walked over with the nastiest attitude I’ve seen in years. No apology, no care, just pure disrespect. He acted like giving me the food I paid for was ruining his whole day. If customer service were an Olympic sport, he’d win gold for being the rudest person alive. When I finally got my replacement bag (after way too long), the food looked like someone had sat on it. Fries cold, burger flattened, drink missing — again. You’d think a place that only serves burgers and fries would at least know how to hand those out, but clearly not.
  • DM
    Daphne Morgan
    Oct 4, 2025
    5.0
    I ordered a fish fillet cooked to order and it was delicious fresh the Value for the product worth it customer service was excellent

Frequently Asked Questions About McDonald's

What are the opening hours for dine-in at McDonald's on Nature Walk Parkway?

McDonald's at 101 Nature Walk Pkwy, Saint Augustine is open for dine-in daily from 6:00 AM to 11:00 PM.

What are the drive-thru hours at this McDonald's location?

The drive-thru is open daily from 5:00 AM to 1:00 AM at this McDonald's.