Dunkin'

Reviews

• AS

  Andrew Shumate

  Feb 22, 2026
  2.0
  Ordered through drive thru and got up to the window and waited several minutes to at least be greeted and cashed out,etc.. told it would be a minute and nothing. We would have waited and continued to be patient had they at least spoken to us.
• EC

  Evangeline Castillo

  Jan 18, 2026
  2.0
  My dad and I decided to get something at this Restaurant cuz, we were starving like hella. But this girl at drive thru is taking so much time because she's talking to her coworker like where not there and it took like more than 20 mins to get our food. like it's just 2 order.
• ZB

  Z Barr

  Dec 29, 2025
  5.0
  Fast service, great quality, no complaints.
• KM

  Keith Maus

  Nov 19, 2025
  1.0
  This is my local Dunkin’ Donuts. I don’t know why I even still go here because they can’t get orders right there’s literally at least one thing wrong with my order every single time that I go there for example today I ordered the bacon jam grilled cheese on the sourdough bread, it’s literally three slices of cheese, bacon and bacon jam somehow, I ended up with a egg patty on it and only one slice of cheese. I tried to call into the store to make a complaint as I was halfway up I95 When I opened my sandwich and realized it. This is just one of many incidences where it just seems like the staff members are not trained properly or are just utterly incompetent. I have filed a complaint before with corporate and requested that somebody called me back and never received a call so obviously the management doesn’t care nor does the franchise owner 10 out of 10 do not recommend this place they can’t even do the basic stuff right, your coffees will usually end up looking like they’re more milk with just a shot of coffee in them
• KA

  Keri Atnip

  Nov 8, 2025
  5.0
  Our church was hosting a Ladies Day event when our coffee machine suddenly stopped working. My friend and I rushed to the Dunkin on SR16, hoping they could help us get a large batch of coffee made as quickly as possible. Without hesitation, the amazing crew jumped right into action and started brewing fresh coffee immediately! When we went to leave, we noticed the lid on the large carafe wouldn’t close properly on one side. I didn’t feel comfortable driving with it like that—but then Diva, one of the employees, graciously offered to drive it herself! She absolutely went above and beyond to make sure the coffee made it safely to our event. To Diva and the entire SR16 Dunkin team in St. Augustine — thank you for saving our day! You made a room full of ladies very happy with your kindness, quick teamwork, and (of course) delicious coffee! ☕💖

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