Dunkin'

Reviews

• TW

  Tanya White

  2 days ago
  1.0
  Customer care is non-existent at this store. I picked up an Uber Eats from this store. Everything should have been in the bag(s) as it's sealed and I don't know what is in there. I asked the cashier if the entire order was in the bag. She replied yes and I delivered the order. The customer contacted me and said that the donuts were missing from the order. I called the store and they said it was ok for me to come back and get the donuts. I drove about 5 minutes to the store and the donuts were not ready. The cashier was serving someone else. I waited for her to do the money transaction and figured she would get me the donuts ASAP as the store was at fault for missing the donuts but that was not the case. The cashier continued to serve the person she just checked out even after I had indicated I was there to pick up the missing food. It was taking a long time so I told them that I would have to drop off my delivery order in the car and I would come back to get the donuts as my drop off was not too far. I went back and one of the employees who had previously told the cashier to get the donuts for me, came over and looked at the donut box but walked away without handing the donuts to me. The cashier again was doing a cash transaction and started serving the person their food while I was waiting. It would have taken 2 seconds to hand me the box. I had to ask for the donuts. There was no apology to me whatsoever even though they screwed up the order and that I wasted about half an hour trying to fix their problem by driving to the store several times and back to the customer with the donuts. I lost out on other orders while I was fixing their mistake. The only reason I drove back to the customer was because it was a gift order from another person and I knew it was going to be a big ordeal for the sender to get their order corrected because it wasn't Uber or my fault for the mix up. There would not have a way for dunkin to get the donuts to the customer. An apology and a bit of urgency on dunkin's part would have went a long way. They could have easily had the donuts ready in the time it took me to drive to the store after I initially called them but they just didn't care about me or the customer.
• LC

  Lisa C

  Jan 26, 2026
  1.0
  I have only been to this Dunkin 3 times bc it's close to my job. All three times they got the order wrong and all three times the sweet tea tastes sour/gone bad. Final straw: the woman had her back to me while I was waiting at the drive thru and when I said "ma'am" to get her attention to let her know the tea they handed me was supposed to be unsweet she didn't give me a chance to speak, only halfway looked over shoulder and said" waiting on your muffin". She was irritated when I told her about the tea and was just rude in general. By the way, even the unsweet tea is gross-tasting. I don't know how you can mess up unsweet tea but yeah... it's not good. Mistakes happen. But 3 out of 3? And honestly it was the rudeness that is upsetting. We're all tired, overworked and underpaid.. but grow up and deal with it by being polite to customers. Unacceptable
• KG

  Kimberly Gosline

  Jan 17, 2026
  1.0
  Cup was only filled 3/4 of the way up and left out extra espresso ordered. Rude staff, as usual.
• BB

  bianca

  Jan 5, 2026
  1.0
  … must i say anything?
• MC

  Michelle Ciliberti

  Jan 2, 2026
  1.0
  I got a iced matcha latte with almond milk, tasted like pure sugar. Not sure what kind of almond milk they are using or if there was added sugar but it was horrible for $6.

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