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McDonald's

3.4
(2526 reviews)

Business Details

5001 South Tamiami Trl, Ruskin, FL
33570, United States
(813) 645-2637
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5001 South Tamiami Trl, Ruskin, FL
33570, United States

Hours

Reviews

3.4
2,526 reviews
5 stars
860
4 stars
484
3 stars
450
2 stars
191
1 star
541

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Many reviews mentioned cold or old food, with complaints about incorrect items and unsanitary conditions.

Staff Attitude

There were mixed reviews about staff friendliness, with some praising helpful employees while others noted rudeness and lack of engagement.

Management Issues

Several customers pointed out a lack of effective management and leadership, leading to disorganization and poor customer experiences.
  • MG
    Marc Godin
    2 days ago
    1.0
    I went and ordered a Big Mac combo and I asked if the shamrock shake cost extra and the person said yes but they didn’t ask me if I still wanted it or not and they gave me a up charge anyway. Terrible service.
  • CT
    Cheryl T
    Feb 18, 2026
    2.0
    2 stars because I can't use the app any more for curbside service, even after upgrading.
  • SG
    Stu the Insurance Guy
    Feb 14, 2026
    1.0
    This is definitely the worst McDonald's location I've ever been to in my entire life. What's a common denominator of the people who work here? Hmmm. Every time I come here I have to wait twenty minutes for fast food and pull in a parking spot. I asked her today, why dos it take so long every time I come here.? She says they're under staffed, yet I see eight people right in front of the registers, not including the cooks in the back. Stop hiring the same type of worker, and maybe your business would run more efficiently. Signed Everyone who lives in Apollo Beach who is stuck living next to this location.
  • KS
    KK Da Silva
    Feb 6, 2026
    1.0
    I ordered for curbside delivery 15 minutes prior to arrival. Waited in my car for 15 minutes when I finally saw an employee helping someone else and asked about the long wait time to which she assured they would be right out. After another 5 minutes I went inside and requested to speak to the manager. This incompetent young lady approached me in an overwhelmed and stressful manner and without a "how may i help you" she responded to my concern by saying "you ordered an apple pie and they're not ready". What? 35 minutes after ordering? I told her to forget the pie and just give me the meal, when she then responded "they are ready now, and rudely gives me a bag without apology or care. Upon returning to my car i noticed she did not give me the drink or even napkins. Worse customers service experience. Not worth almost $15 and waiting 35 minutes for a meal that wasn't even all that good. Zero rating for this location if it was possible. Your manager should be a leader and set better examples for the employee she is in charge of. Needs more training!!
  • SL
    Stacey Lovecchio
    Jan 20, 2026
    1.0
    Always a long wait time, usually asked to pull forward or into a parking spot. Even when ordering ahead on the app. Sometimes wait 25-30 minutes. Almost always missing or incorrect items. Once you realize it, they're back inside and you have to get out and go inside to ask. This is very inconvenient, especially when you have kids and defeats the purpose of drive thru. Staff typically doesn't even say a word other then the person taking money. Just hand me the items, not even smiles. Tonight waited 20+ minutes around 7pm. Ended up missing a cheeseburger, and incorrect item in happy meal. Cheeseburger in happy meal was thrown together poorly, cheese half off of the patty. Cookies were burned and rock hard, inedible. Everything was luke warm. Whoever is managing this page, please don't reply with a link asking me to leave feedback again in another place.

Frequently Asked Questions About McDonald's

What are the opening hours for McDonald's in Ruskin, FL?

McDonald's in Ruskin, FL is open 24 hours a day, 7 days a week.

Does this McDonald's location have a drive-thru service?

Yes, this McDonald's offers a drive-thru service that is open 24 hours every day.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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