Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
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Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Many reviews mentioned cold or old food, with complaints about incorrect items and unsanitary conditions.
Staff Attitude
There were mixed reviews about staff friendliness, with some praising helpful employees while others noted rudeness and lack of engagement.
Management Issues
Several customers pointed out a lack of effective management and leadership, leading to disorganization and poor customer experiences.
MG
Marc Godin
2 days ago
1.0
I went and ordered a Big Mac combo and I asked if the shamrock shake cost extra and the person said yes but they didn’t ask me if I still wanted it or not and they gave me a up charge anyway. Terrible service.
CT
Cheryl T
Feb 18, 2026
2.0
2 stars because I can't use the app any more for curbside service, even after upgrading.
SG
Stu the Insurance Guy
Feb 14, 2026
1.0
This is definitely the worst McDonald's location I've ever been to in my entire life. What's a common denominator of the people who work here? Hmmm. Every time I come here I have to wait twenty minutes for fast food and pull in a parking spot. I asked her today, why dos it take so long every time I come here.? She says they're under staffed, yet I see eight people right in front of the registers, not including the cooks in the back. Stop hiring the same type of worker, and maybe your business would run more efficiently.
Signed
Everyone who lives in Apollo Beach who is stuck living next to this location.
KS
KK Da Silva
Feb 6, 2026
1.0
I ordered for curbside delivery 15 minutes prior to arrival. Waited in my car for 15 minutes when I finally saw an employee helping someone else and asked about the long wait time to which she assured they would be right out. After another 5 minutes I went inside and requested to speak to the manager.
This incompetent young lady approached me in an overwhelmed and stressful manner and without a "how may i help you" she responded to my concern by saying "you ordered an apple pie and they're not ready".
What? 35 minutes after ordering?
I told her to forget the pie and just give me the meal, when she then responded "they are ready now, and rudely gives me a bag without apology or care. Upon returning to my car i noticed she did not give me the drink or even napkins.
Worse customers service experience. Not worth almost $15 and waiting 35 minutes for a meal that wasn't even all that good.
Zero rating for this location if it was possible. Your manager should be a leader and set better examples for the employee she is in charge of. Needs more training!!
SL
Stacey Lovecchio
Jan 20, 2026
1.0
Always a long wait time, usually asked to pull forward or into a parking spot. Even when ordering ahead on the app. Sometimes wait 25-30 minutes.
Almost always missing or incorrect items. Once you realize it, they're back inside and you have to get out and go inside to ask. This is very inconvenient, especially when you have kids and defeats the purpose of drive thru.
Staff typically doesn't even say a word other then the person taking money. Just hand me the items, not even smiles.
Tonight waited 20+ minutes around 7pm. Ended up missing a cheeseburger, and incorrect item in happy meal. Cheeseburger in happy meal was thrown together poorly, cheese half off of the patty. Cookies were burned and rock hard, inedible. Everything was luke warm.
Whoever is managing this page, please don't reply with a link asking me to leave feedback again in another place.
What are the opening hours for McDonald's in Ruskin, FL?
McDonald's in Ruskin, FL is open 24 hours a day, 7 days a week.
Does this McDonald's location have a drive-thru service?
Yes, this McDonald's offers a drive-thru service that is open 24 hours every day.
Can I order McDonald's for delivery or curbside pickup?
Yes, this McDonald's provides delivery services and curbside pickup options.
Which payment methods are accepted at McDonald's in Ruskin, FL?
Accepted payment methods include American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Is there a mobile app available for ordering at McDonald's?
Yes, you can order through the McDonald's app available on both iOS and Android platforms.
What types of services and amenities does this McDonald's offer?
Services include DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and free WiFi.
What are some nearby places I can visit around McDonald's in Ruskin?
Nearby points of interest include the Ruskin Family Drive-In Theatre, The Village Shops flea market and shopping center, and Holiday Palms RV Park.
Are there other dining options close to McDonald's in Ruskin?
Yes, nearby dining options include Ybor Grille (Cuban and Caribbean cuisine), Papa John's Pizza, Burger King, and Zpan Hibachi And Sushi Bar (Japanese and sushi).
Where can I find essential services or shops near McDonald's?
Nearby essential services include Suncoast Credit Union ATM, GTE Federal Credit Union, T-Mobile stores, Circle K convenience store and gas station, and Publix liquor store and pharmacy.
How can I enjoy a full day around the McDonald's location in Ruskin?
You can visit local spots such as stretching at StretchLab gym, getting a haircut at Great Clips, dining at ZENSHI Handcrafted Sushi, or watching a movie at Ruskin Family Drive-In Theatre before or after your meal at McDonald's.
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