Dunkin'

Reviews

• CC

  Courtney Crowley

  3 days ago
  1.0
  Came here to get a dozen donuts to bring home to my family for my grandfather’s birthday. The girl at the speaker was incredibly rude from the start, had an issue with me not being able to pull up closer so she could hear me, despite there being a car 2 inches in front of me. When I placed my order I had prepared exactly what I wanted so I could be efficient, I’ve worked a drive thru before. When she asked if I wanted anything else, I thought she meant donuts so I said no, but I did want a drink. When I added me drink I heard her over the speaker say “I already asked her if she wanted anything else.” Decided to not even get my order, I’d rather go to another location and wait longer for kinder service. I hope management can better train this person, or that this person can learn to be kinder to others.
• LS

  Lionel Shrago

  6 days ago
  3.0
  It's Dunkin but a newush facility. The coffee and muffins were pretty standard fare.
• SA

  Sylvia Alvarado

  6 days ago
  3.0
  I am a regular here. I love the renovation but! I’m very disappointed with the lack of visibility and safety around the drive-through area. A couple weeks ago early morning around 6:30 AM, while turning through the drive-through bend, my vehicle was damaged by one of the posts that are meant to guide or protect the area. Unfortunately, these posts are a dark, dull color that completely blends into the surroundings—especially in low light. Because they aren’t marked with any caution color such as yellow, white, or even a bright safety pink like Dunkin’s branding, they are extremely hard to see in the dark. As a result, I now have nearly $1,000 worth of damage to my car. For the safety of all customers and their vehicles, these posts should be repainted in a bright, reflective, and highly visible color. This would help prevent future accidents like mine. I hope management takes this seriously and makes the necessary safety improvements as soon as possible.
• PJ

  Princess Jade

  Nov 4, 2025
  1.0
  A bunch of miserable people that don’t take your order correctly I ordered a matcha and got an ice coffee with almond milk I asked the girl twice and then she got the nerve to have an attitude like I ordered coffee instead of matcha this isn’t The first time it happens, all of them act up with people and give them nasty looks and constant attitudes ever since they remodeled this place they hired evil it’s been constant problems I will never go back unacceptable behavior smh
• LF

  Lenita Flores

  Oct 30, 2025
  1.0
  I love Dunkin’ and I’m here religiously I’m a regular the manager and OG staff have always treated me kindly. However, my experience at the Sun City location today was incredibly disappointing. The young lady working the drive-through this morning definitely needs additional training in customer service. I’m not sure if she was having a bad day, but as soon as I pulled up, her tone and attitude were off. When I asked for tea with honey, she quickly said, “We don’t have honey,” in a dismissive way. I mentioned that I’ve always received honey packets before, and she insisted with attitude that they’ve never offered them. That’s simply not true, as I’ve been visiting this same location for over a year, sometimes even walking there. I decided to let it go and ordered a chai latte instead. When I arrived at the window, she was again dismissive and avoided eye contact. Her body language was unprofessional, and she seemed visibly annoyed. When I received my drink, it was iced instead of hot. When I politely clarified that I ordered a hot chai latte, her response was, “Oh, so you wanted it hot?” again, with attitude. At that point, I simply asked for a refund. I didn’t want a replacement drink after such an uncomfortable interaction. The entire experience felt unnecessarily unpleasant, especially compared to the great service I’ve received from this location before. I’m writing this review in hopes that management will provide this young lady employee with glasses with proper customer service training. Everyone has bad days, but no customer should feel dismissed or disrespected over a simple coffee order. Unfortunately, I won’t be returning to this location unless this get resolved, even though I’ve been a loyal customer for a long time. And to the young lady with glasses working the drive-through if you happen to read this, it didn’t have to make it to a review for you to pause, take accountability, and apologize. You’ve helped me before with no issues, but today you chose to spread whatever energy you were feeling onto a customer, and that’s not okay. I genuinely hope this helps you grow from it.

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