Tropical Smoothie Cafe

Reviews

• SS

  Shana Sanchez

  Oct 5, 2025
  1.0
  Been going to this place for 4 years now never had any problems until weekend new shift started working and they dont care about their job. So sad.
• GS

  Gucci and Snowy

  Oct 5, 2025
  1.0
  My response to Owner / Corporate. I’m reaching out regarding a recent experience at your Royal Palm Beach location. I paid approximately $45 for three smoothies and two chicken pesto items. After encountering an issue with my order, I copied your link and submitted my response to your team to share my concerns. Within a week or two, I received a $10 gift card along with an apology letter. While I appreciate the gesture, I believe the compensation was insufficient. The smoothies alone are close to $10 each, and with added protein (whey or pea), the cost increases even higher which I did include in my original order. Given the amount I spent and the nature of the issue, I was expecting a more appropriate gift card amount. This resolution from the Owner / corporate level to me is lacking. I am a regular customer with this brand that spends X amount of dollars. This outcome it’s definitely disappointing. I just wanted to express my dissatisfaction with how this was handled, as I don’t feel it reflects the standard of customer service I’ve come to expect from your brand. It’s very frustrating I have to write another review regarding the service. I hope this feedback gets a better understanding. I recently placed a to-go order that included three smoothies and two chicken pestos. I took the time to clearly explain how I wanted the (Chia banana Boost) smoothies prepared, speaking slowly and in detail to ensure the employee understood my substitutions. While waiting, the two chicken pestos came out first. I then waited an additional 15 minutes for the smoothies, resulting in a total wait time of about 30 minutes. When the smoothies were finally ready, they were incorrect. One Chia Banana Boost smoothie was supposed to be split into two cups, which was not done. I also asked about the pea protein added to the other Chia Banana Boost smoothie, only to be told it was forgotten. At that point, I wasn’t even sure if the other requested substitutions had been made correctly. I had to ask the employee to split the smoothie and add the pea protein, and when she gave them back after the correction one of the smoothies wasn’t even filled to the top. I also noticed I was charged extra $0.50 for cinnamon and $2.00 for dates even though I had removed ingredients like peanut butter and almonds, which typically cost more. These substitutions should have been swapped at no additional cost. Given that the smoothies were made incorrectly, I had no way of knowing what I was actually served. Overall, the long wait, incorrect order, and questionable charges were frustrating. Unfortunately, due to this experience, I won’t be returning to this location.
• MK

  Michael Klee

  Sep 26, 2025
  5.0
  Very helpful and kind staff
• JJ

  Jessica

  Aug 17, 2025
  1.0
  I placed a to-go order and was told it would be ready in 10 minutes. When I arrived 20 minutes later, my drink was already sitting on the back counter. I patiently waited in line while the employees continued cleaning and ignored me for another 10 minutes. I finally had to speak up, and the employee rolled her eyes and gave me a nasty look. On top of that, they added sugar instead of Splenda — something I cannot have. Extremely unprofessional service. I will not be returning to this location.
• RD

  reuben deoro

  Aug 13, 2025
  1.0
  Worst smoothies ever. Dont think it’s a location problem more of a chain issue. How do people enjoy this

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