Brand Certified
Pollo Tropical
3.5(1994 reviews)
Certified by Pollo Tropical • Mar 01, 2026
Business Details
107 North State Road 7, Royal Palm Beach, FL
33411, United States
Certified by Pollo Tropical • Mar 01, 2026
(561) 795-8818
Certified by Pollo Tropical • Mar 01, 2026
https://locations.pollotropical.com/fl/royal-palm-beach/107-north-state-road-7
Certified by Pollo Tropical • Mar 01, 2026
About
Certified by Pollo Tropical • Mar 01, 2026
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Certified by Pollo Tropical • Mar 01, 2026
Hours
Certified by Pollo Tropical • Mar 01, 2026
Reviews
3.5
1,994 reviews
5 stars
805
4 stars
390
3 stars
238
2 stars
147
1 star
414
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with food quality, including dry chicken, undercooked rice, and unsanitary conditions.
Customer Service
Service was frequently criticized for being rude and unhelpful, with multiple reports of staff having poor attitudes.
Order Accuracy
Numerous reviews highlighted problems with incorrect orders and missing items, particularly with online and drive-thru orders.
Cleanliness
Several customers noted unsanitary conditions both inside and outside the restaurant, raising concerns about hygiene.
Value for Money
Customers expressed dissatisfaction with portion sizes and pricing, feeling that the value has declined over time.
- FGForrest Gerstner4 days ago4.0Great food as usual, I rarely have an issue with quality control and when I do it is only because of inconsistent portions of what I order which is the avacado cilantro tropichop. I usually just drive thru from Pollo so indoor dining area I'm ready cannot input info.
- JPjaime pardo5 days ago1.0The manager is trying to steal our money. She gave our order to someone else and is now saying we already picked it up. This has been one of the worst customer service experiences I’ve had at this location.
- MRMarc RomagosaJan 7, 20265.0Nobody is gonna say a chain is the number one Cuban restaurant but if you're short on money or time it's some of the best food within those limitations
- LALaura AlvaradoDec 28, 20251.0This was inside the salad that I ordered.I was chewing my salad when I felt something weird and it was that. I ordered something for my child as well, what if instead my food were inside my kid meal? Pollo tropical is getting nasty right now!! That is very dangerous and I will be reporting this and taking actions, my child or me could be harmed with that. I don’t even know what it is, but I know is sharp in one of the edges and that could lead to a serious injury. I’m never ever again going back or ordered anything from there!!!
- TSToy SimonetDec 19, 20254.0I enjoy going into the location… never a problem but if you order online… stuff will be missing… Uber eats won’t help and u get transferred atleast 3x!!! Ridiculous!!! Kensey gave me the best service warning yall another star!! And I love the ZOE MAMAS IN THERE TOO!!!
Frequently Asked Questions About Pollo Tropical
What are the delivery hours for Pollo Tropical in Royal Palm Beach?
Pollo Tropical offers delivery every day from 10:30 AM to 11:30 PM.
Where is Pollo Tropical located in Royal Palm Beach?
Pollo Tropical is located at 107 North State Road 7, Royal Palm Beach, FL 33411, USA.
Does Pollo Tropical offer online ordering for delivery or pickup?
Yes, you can order delivery or pickup through their online ordering link: https://order.pollotropical.com/menu/pollo-tropical-n-state-rd-7royal-palm-bch-fl/
What types of cuisine does Pollo Tropical serve?
Pollo Tropical specializes in Cuban and Latin American dishes, including fresh citrus marinated grilled chicken and mojo roast pork.
What payment options are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, MasterCard, and Visa credit cards.
Is Pollo Tropical wheelchair accessible and family friendly?
Yes, Pollo Tropical offers wheelchair accessible entrance, parking, seating, and restrooms, and welcomes families and children.
Does Pollo Tropical offer catering services?
Yes, catering services are available at Pollo Tropical.
Which nearby dining options are close to Pollo Tropical in Royal Palm Beach?
Nearby dining options include The Original Pancake House for breakfast and brunch, Tsunami Subs & Wraps for sandwiches, and McDonald's for fast food.
What local services are available near Pollo Tropical that customers might find useful?
Nearby services include One Price Dry Cleaners for laundry, Sage Dental of Royal Palm Beach for dental needs, and Office Depot for office supplies and printing.
How can customers use nearby transit and landmarks when visiting Pollo Tropical?
Customers can find Pollo Tropical near landmarks like Atlántico at Royal Palm Beach and can stop by nearby Starbucks or Shell gas station for convenience before or after their meal.
Brand Certified Facts from Pollo Tropical
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