Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.5
1,986 reviews
5 stars
801
4 stars
386
3 stars
240
2 stars
147
1 star
412
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently reported issues with food quality, including dry chicken, undercooked rice, and missing items in orders.
Customer Service
Service was often described as rude or unhelpful, with multiple instances of staff displaying poor attitudes and failing to address customer concerns.
Cleanliness
Several reviews highlighted unsanitary conditions, including dirty tables and restrooms, raising concerns about overall hygiene.
Order Accuracy
Many customers experienced problems with incorrect orders, missing items, and inadequate responses from staff when issues were raised.
- MRMarc Romagosa5 days ago5.0Nobody is gonna say a chain is the number one Cuban restaurant but if you're short on money or time it's some of the best food within those limitations
- LALaura AlvaradoDec 28, 20251.0This was inside the salad that I ordered.I was chewing my salad when I felt something weird and it was that. I ordered something for my child as well, what if instead my food were inside my kid meal? Pollo tropical is getting nasty right now!! That is very dangerous and I will be reporting this and taking actions, my child or me could be harmed with that. I don’t even know what it is, but I know is sharp in one of the edges and that could lead to a serious injury. I’m never ever again going back or ordered anything from there!!!
- RHRoberto HernandezDec 15, 20251.0I order pollo tropical at least once a week but today they gave me nothing but bones and a premature baby chicken. Pollo Tropical please do better. I don’t want to take my business to La Brasa, which btw they have a good deal and chicken tastes good. $22 for whole chicken, rice, beans and plantains.
- JMJA MDec 14, 20255.0This pollo tropical is great the food is always on point in regards to the presentation and taste and temperature plus the customer service from the manager and staff is great. Stangle (might be spelling his name wrong) this young man outside the drive through provides excellent customer service!!
- VСαʀlos Ξ. VαlbυεƞαDec 6, 20251.0The conditions at this Pollo Tropical reflect a serious lapse in operational standards. The exterior shows extensive dirt and buildup that clearly has not been addressed for a prolonged period, suggesting a complete absence of routine maintenance. Inside, the persistent smell of grease and the visibly poor level of hygiene raise legitimate concerns about the restaurant’s sanitation practices. For a company that generates substantial daily revenue, maintaining such inadequate cleaning standards is unacceptable. It conveys a lack of respect for customers and for the basic principles of food safety. Florida should enforce stricter regulatory requirements because no establishment serving food to the public should operate under these conditions.
Frequently Asked Questions About Pollo Tropical
What are the delivery hours for Pollo Tropical in Royal Palm Beach?
Pollo Tropical offers delivery every day from 10:30 AM to 11:30 PM.
Where is Pollo Tropical located in Royal Palm Beach?
Pollo Tropical is located at 107 North State Road 7, Royal Palm Beach, FL 33411, USA.
Does Pollo Tropical offer online ordering for delivery or pickup?
Yes, you can order delivery or pickup through their online ordering link: https://order.pollotropical.com/menu/pollo-tropical-n-state-rd-7royal-palm-bch-fl/
What types of cuisine does Pollo Tropical serve?
Pollo Tropical specializes in Cuban and Latin American dishes, including fresh citrus marinated grilled chicken and mojo roast pork.
What payment options are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, MasterCard, and Visa credit cards.
Is Pollo Tropical wheelchair accessible and family friendly?
Yes, Pollo Tropical offers wheelchair accessible entrance, parking, seating, and restrooms, and welcomes families and children.
Does Pollo Tropical offer catering services?
Yes, catering services are available at Pollo Tropical.
Which nearby dining options are close to Pollo Tropical in Royal Palm Beach?
Nearby dining options include The Original Pancake House for breakfast and brunch, Tsunami Subs & Wraps for sandwiches, and McDonald's for fast food.
What local services are available near Pollo Tropical that customers might find useful?
Nearby services include One Price Dry Cleaners for laundry, Sage Dental of Royal Palm Beach for dental needs, and Office Depot for office supplies and printing.
How can customers use nearby transit and landmarks when visiting Pollo Tropical?
Customers can find Pollo Tropical near landmarks like Atlántico at Royal Palm Beach and can stop by nearby Starbucks or Shell gas station for convenience before or after their meal.