Tropical Smoothie Cafe

Reviews

• KM

  Kilen Multop

  6 days ago
  4.0
  (edit, response to owner) thanks for reaching out! No PB or whey protein were available when I went here to place an order over a short lunch break. The meal I ended up ordering took a long time to be prepared. The food itself (oat/chia pudding) was quite good, but I did not feel like it alone made up for the slow meal turnaround, lack of key ingredients, or lack of attempt from the server to suggest alternatives. The experience was fine, just not 5 starts
• MM

  mustang8310

  Oct 22, 2025
  3.0
  Be warned, your order may be wrong, and there will almost certainly be a wait to fix it. I have brushed off most wrong orders, but this is probably the 10th time in a year.
• ML

  Mark L

  Oct 12, 2025
  2.0
  The picture showe the all American wrap full of egg and bacon and cheese. I got something that had a tiny bit of bacon and cheese and the egg was nearly non-existent the whole wrap was almost all wrap and maybe a half inch thick while the picture is like over an inch or 2 in thick ... very disappointed.
• BK

  Brian Keith

  Sep 17, 2025
  5.0
  Great customer service today
• AF

  Amanda Flath

  Aug 24, 2025
  1.0
  I just had one of the worst experiences of my life. I’m a single mom of two kids, One is four month old, the other 2 year-old, I’ve never been to tropical smoothie before, This was my only day off, I work 12 hour days, six days a week, I wanted to enjoy the day and started it off with a smoothie for me and my daughter, everything was fine. I bought her and I smoothies. Which tbh were very basic seemed more like an icee, We walked to the car. I ended up accidentally spilling my smoothie all over the car while putting my four month old in the car seat and then on top of that my daughter dropped her smoothie all over her in the car seat so I immediately walked back in to ask if it was possible if the smoothies can be re made, I called out Excuse me several times trying to get the two employees in the back attention, after they already made eye contact with me several times, the general manager Howie was super rude to me, along with the other employee Cherish, I had walked in and was the only customer at the time in the order line, when I wanted the drinks remade, shortly after however, a group more of people came in, the employees seemed very stressed out and rushing although there were not many customers and were taking out their frustration on me, telling me we are busy, as if that gives them the right to be rude and not treat me as a paying customer or human being, Giving me a hard time they finally remade my drinks and my drinks came out. They looked like water not a smoothie. So I asked again if they could remake the drinks I paid $20 for two drinks like I said I’m a single mom. I work hard for my money. When I asked the got super annoyed telling me it’s my fault I dropped the drinks, we didn’t have to remake them, and walked off, eventually after trying to get their attention again, I asked if I could get my money back, they refused, mind you my daughter and I didn’t even get to drink the drinks because they spilled, I’ve never went to an establishment before where they were so rude and so not compassionate for a single mother, I didn’t mention, I have one leg as well, I am handicap, accidents happen, I dropped my drink while trying to carry my BABY, No compassion or sympathy whatsoever, and on top of that all of the customers in the store because of the way that the general manager Howie was responding to me when I wanted to get the drinks remade assumed that I was the one being rude, all the customers walked in mid this happening and based off his response towards me, all the customers were ganging up on me, telling me I’m rude, annoying, cursing me, I felt like I was in the twilight zone, I have never experienced such a thing, not only the employees were rude, but the customers feed off the rudeness not being there for the whole situation and were egging on the rudeness by defending them, to the point that I was in the store crying it was the most embarrassing experience of my life, and I will never go back to a tropical smoothie ever again I just feel like dying and my day with my children had been ruined, UPDATE: On top of the situation that occurred, I wrote the top part of the review the day of the incident, this part I am writing now is the next day, I attached a photo with a message from the rude General Manager harassing me for going to corporate, with a backhanded apology! Just wow!

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