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McDonald's

3.6
(1299 reviews)

Business Details

3551 N Broadway, Riviera Beach, FL
33404, United States
(561) 844-3846
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3551 N Broadway, Riviera Beach, FL
33404, United States

Hours

Reviews

3.6
1,299 reviews
5 stars
534
4 stars
245
3 stars
211
2 stars
107
1 star
202

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with several customers reporting negative interactions with management and employees.

Food Quality

Many customers complained about cold, old, or incorrect food orders, with some noting that the fries were particularly bad.

Order Accuracy

A significant number of reviews mentioned issues with incorrect orders, missing items, and poor attention to detail when fulfilling orders.

Wait Times

Customers frequently reported long wait times both in the drive-thru and inside the restaurant, often exacerbated by understaffing.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their friendliness and noted instances of good food quality.
  • LS
    lanihani savagex
    1 day ago
    1.0
    It's a hard no
  • CT
    Chelsea Thompson
    Jan 27, 2026
    1.0
    Order food on the app guess cause I couldn't see my food till it was delivered they gave me what they wanted food was cold fries wasn't filled and drinks was halfway filled and none of my sauces was there and that was the second time I had to order cause they canceled the order the first time it's real frustrating after a long day of work with a family to feed i need them to do better and not having to wait till 1-5 business days for my refund from the first order
  • NN
    n/a
    Jan 13, 2026
    1.0
    Three times the counter staff was rude to me and then I witnessed an interaction between specifically the manager there and another person trying to order at the counter. The manager was deliberately exacerbating the situation by asking the person after they expressed displeasure, "You okay, do they feel better now?" "Do you feel good about yourself?" this was a completely volatile situation. This was a young man who became more and more agitated, swearing and telling her he was gonna show her. It made me afraid. I left the building before somebody pulled a gun out. When I asked this same manager if I could have a little bit more coffee because I had put too much cream in it. She told me it was up to the line and refused to give me what would have been another teaspoon of coffee. The next day when I went there and ordered something she looked at me and literally slammed my food down on the counter, turned around, rolled her eyes and walked away. No, thank you, no, here you go, no have a nice day. Today I went there at 7am, and the door wasn't unlocked. An employee was sitting at one of the tables, looking at her phone, drinking orange juice and taking her medication and completely ignored three of us standing outside the door. Randy Wade needs to evaluate this specific location and assess the customer service skills being taught to these employees if there is any. What's worse is they feel entitled to treat the customers this way. Obviously there's been a culture developed at this specific location that it's acceptable and expected amongst the staff because she wasn't the only one who treated me with disrespect. i went through the channels to give a proper complaint. When I was contacted back by Dani (not sure of his title) all he cared about was protecting the restaurant legally, he could care less about what my experience was and admitted that to me. So then there was retaliation. The next day they charged my Paypal account at 12:16am. I immediately contacted the store to get my money back. Dani question me about who has my Paypal card and then proceeded to tell me that he couldn't help me. They stole my money in retaliation. Randy Wade, contact me.
  • JR
    jonah raiter
    Jan 6, 2026
    1.0
    OLD FRIES IN OLD OIL. LADY IN CHARGE SAYS I CAN ONLY HAVE 1 BARBECUE SAUCE FOR A 16 DOLLAR LARGE MEAL. RUDE AND CONDESCENDING ACTING LIKE I DIDNT JUST GIVE THIS COMPANY 15 DOLLARS. IF I COULD GIVE NO STARS I WOULD DONT GIVE THIS LOCATION YOUR MONEY THEY TREAT CUSTOMERS LIKE THEY ARE NOTHING AND HAVE A MEAN ATTITUDE TO PAYING CUSTOMERS DISGUSTING MEAN BURGER FLIPPING LOSERS. Cold food terrible service.
  • ED
    Edtwenette Dent
    Dec 24, 2025
    1.0
    Just lefted drive through had to get a refund that I had to go back and forth with the young lady who had on the pink jack and the manager with the dreds line was already extremely long then when I finally got a chance to order and pay instead of saying something was going to take 10min to make i just wanted a refund wanting me to park n still wait I just wanted my money so I can go these lady was very rude and I heard them thru the window talking mess about me and im was paying my money im so glad I got my money back but the extra messiness could have been involved i will be calling management and I hope they run there cameras because beside those to it was more of them

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 3551 N Broadway, Riviera Beach?

McDonald's is open daily from 5:00 AM to midnight, with extended hours until 1:00 AM on Fridays and Saturdays.

Does this McDonald's location offer delivery services?

Yes, delivery is available daily from 5:00 AM to midnight, and until 1:00 AM on Fridays and Saturdays through their delivery service.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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