Subway

Reviews

• RC

  Roy Coke

  Mar 27, 2026
  1.0
  This was one of the worst customer service experiences I’ve ever had. The store had a terrible smell with restroom doors wide open and loud music blasting so loudly that I couldn’t even hear the employee properly. No one was at the counter, and the employee ignored us despite clearly seeing us waiting. After several minutes, we had to ring the bell to get her attention. When she finally came out, she spoke unclearly, and because of the loud music, we couldn’t understand her. Instead of making any effort to communicate properly, she became rude and dismissive, saying the system was down. When I asked whether we should wait or leave, she bluntly said, “You can leave right now,” and even used a hand (palm) gesture telling us to leave immediately. She even added that they don’t need our business. This kind of attitude is exactly what hurts franchises. Employees who are just working hourly shifts and only focused on clocking time—without any care for customers or business growth—create a terrible experience. This location used to be good, but today’s behavior was completely unacceptable. Management seriously needs to address this.
• HZ

  hisriel zamora

  Mar 5, 2026
  1.0
  Horrible customer service guys stay away from this place. They do have an attitude… and really bad.
• WD

  Wesley Chapel DQ

  Mar 2, 2026
  5.0
  Kina was so kind and I wanted to make sure she gets recognized
• IR

  Ivan Ramos

  Feb 12, 2026
  1.0
  It is never open on time. It was 930am. And still closed. They told me if I was picking up an order I said no and they said they were not ready yet. That is every time. The owner needs responsible workers!

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