Papa Johns Pizza

Reviews

• DJ

  Douglas Jackson

  4 days ago
  4.0
  My delivery agent was amazing in keeping me the know
• LT

  Lalita Tool

  Feb 18, 2026
  5.0
  Just wait for 15 minutes Super clean Excellent customer service from Ms. Kristine
• KP

  Katie P

  Feb 9, 2026
  5.0
  This is a great Papa John’s. Clean, friendly, fast. I go to this one even though there is another one closer because I know it will be a good experience.
• CC

  Craig

  Feb 3, 2026
  5.0
  After having problems using a promo code (50% off) that was for online orders only, I called the store. The lady that answered went above and beyond to try and help me figure out how to use my promo code. She tried walking me thru where to enter the promo but for some reason my phone wasn’t showing the same screen she was seeing. Without hesitation, she took my order and gave me 50% off She was very polite and pleasant to deal with. Thank you Papa John’s! You have a wonderful employee. This order was taken on 2-3-26 at Upper Alafia store around 6pm. Hopefully the lady sees this review or reads it herself. She deserves praise.
• MG

  Meggie Golden

  Jan 18, 2026
  1.0
  3 1/2 HOURS FOR ONE PIZZA!!! DISAPPOINTED. 😤 I ordered a Extra cheese pizza and Lava cakes. I got the lava cakes and a pepperoni and sausage pizza. We don't eat meat. I called to get a new pizza. Damien was who I spoke with. We originally ordered at 9:40 pm. First pizza came at 10:30pm. Called right after and Damien tried to talk us into just a refund or credit saying they only had 4 drivers and it would be an hour before they could get another pizza out there. I said I rather get a new pizza. Didn't seem apologetic or even cared. Waited till 12:30 an hour and half later. Called again to see where the pizza was. WE LIVE 10 MINS FROM THE STORE! Damien answered and again didn't seemed too concern. Said, oh, they are out with your pizza but they have some deliveries ahead of you. It's going to be another 15 mins. Making it a 2 hour, wait, not counting the original wait for the first pizza. I then started to get a little angry because I have managed pizza places when I was younger for about 8 years. I understand not having enough drivers but if you messed up somebody's order, that person would go back to the store, get the order and come back out. I explained that was ridiculous and who wants to eat dinner at 1am at night. I asked for his name and said, I would call up to speak to a manager tomorrow. I tipped the first driver $7.50 and was going to tip the second driver another $3 dollars because it was wasn't his fault. Food finally arrived at 1am. I immediately answered the door and saw the pizza sitting on the ground. The driver, nowhere to be found and when I checked my security cameras, they ran up, dropped it and ran away. I guess the driver didn't care about customer service so he missed his tip. This whole scenario is super bad customer service. So many missed opportunities to give good customer service. I hope the store manager sees this and really drives home to his staff the point that it shouldn't have taken that long to get a new pizza out. That mess up deliveries come first before the new orders. 🤦‍♀️

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