Dunkin'

Reviews

• TW

  Tarena Williams

  Nov 14, 2025
  1.0
  I’ve given this Dunkin’ Donuts several chances, and unfortunately the quality has been consistently disappointing. Every time I visit, my hash browns are old, soggy, and hard, and the food never comes out at even a decent quality. I understand that not everything will be perfectly fresh, but it shouldn’t be this bad every single time. I decided to try again this morning after a while, and it was the same experience. My turkey sausage patty was dried out and burnt, the egg tasted old, the cheese was cold and falling off the sandwich, and the hash browns were extremely soggy and wet. When I brought the food back to the restaurant, I calmly explained that the quality was unacceptable. As I was speaking, I heard employees laughing loudly and saying, “What? It’s not good?” which I found very unprofessional and disrespectful. Instead of joking, someone should be checking why food this old is even being served. Why is there a patty so hard it could be thrown like a brick? Why is food sitting in holding that clearly shouldn’t be? The only positive part of my experience was the manager, Ashley. She was very kind, professional, and apologetic. She offered for me to come back and get a free meal, and I truly appreciate her effort to make things right. This review is not against her at all. However, after multiple visits with the same issues, I’ve decided I won’t be returning. I’m tired of giving chances only to receive poorly made food. I’d rather take my money elsewhere—and now I even have to wait for my refund to process instead of receiving it back immediately. I hope this location takes food quality and customer service more seriously moving forward.
• KG

  Kristie Gonzalez

  Nov 14, 2025
  1.0
  ZERO stars!!! staff is incompetent and don't know how to do their own jobs, they don't know their own menu items, they are RUDE. Girl at the drive through does not listen and has no clue what she is doing, I was told by her manager I confused her because I asked her to make sure my coffee had oat milk and not whole milk. I was told they didnt have drinks that they do have(they just didnt know how to make them)And the last time I decided to give them a chance was today, I was told I couldn't get a flavor and cold foam with my iced coffee because it was a 6$ meal!! Their owner/manager/whoever is in charge DOES NOT respond! Every time I would go its a different issue so even though its the closest location to me I will now be going out of my way to avoid this location at all costs!! DO NOT GO HERE! THERE ARE 2 OTHER DUNKIN'S ON 301 NOT FAR AWAY THAT ARE BETTER.
• PC

  Paul Caparratto

  Nov 11, 2025
  4.0
  Could have been better
• PZ

  Pokedog Zelda

  Nov 9, 2025
  1.0
  They don't even care if someone walks in to order. Waited 5 minutes and walked out.
• RK

  R Knight

  Nov 7, 2025
  2.0
  Slow Food was not hot. Hot sandwich... cheese was Cold!

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