Customer Service
While some customers praised the friendliness of individual staff members, many reported poor service, including rudeness and lack of acknowledgment during busy times.
Cleanliness
Numerous reviews highlighted issues with cleanliness, describing the store as dirty and unsanitary, which negatively impacted the overall experience.
Order Accuracy
A significant number of customers experienced issues with incorrect orders, including missing items and poorly prepared food and drinks.
Management Issues
Several reviews pointed to poor management practices, including lack of staff training and unprofessional behavior from management, contributing to a negative atmosphere.
Food Quality
Many customers expressed disappointment with the quality of food and drinks, noting that items were often cold, poorly prepared, or not as expected.