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Brand Certified

Chipotle Mexican Grill

3.5
(2084 reviews)

About

Mexican Restaurant
Chipotle St. Lucie West is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1768 SW Saint Lucie West Blvd, Port Saint Lucie, FL
34986, United States

Hours

Reviews

3.5
2,084 reviews
5 stars
870
4 stars
407
3 stars
187
2 stars
154
1 star
466

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being unhelpful, rude, and dismissive towards customers.

Food Quality

Many customers reported issues with food quality, including undercooked rice, stale chips, and unsanitary conditions.

Portion Sizes

Customers frequently complained about inconsistent and small portion sizes, often feeling shortchanged for what they paid.

Cleanliness

The restaurant was often described as dirty and unkempt, with reports of unsanitary food handling practices.

Management Issues

Several reviews pointed to poor management practices, including lack of staff training and inadequate inventory management.
  • WD
    WJ Daggins
    2 days ago
    1.0
    SCAMMERS ON THE REGISTER - On two separate occasions I’ve sent my son in with cash to get his own food while I went next door to get my own food. Both times, at least a month apart they short changed him. 2$ one time a 5$ on another case. The second one when I confronted, was a manager and said I was right and returned the money.
  • JB
    jessica banos
    Feb 22, 2026
    1.0
    I’m extremely disappointed with my experience ordering from this restaurant through Uber Eats. My order never arrived because they gave it to the wrong Uber driver. That alone is frustrating, but what made the situation worse was the way it was handled. I called the restaurant and spoke to Valentino, who was very unprofessional on the phone. Instead of taking responsibility or trying to help resolve the issue, he dismissed the situation and never properly addressed the fact that they handed my order to the wrong driver. There was no apology, no effort to fix the mistake, and no concern for the inconvenience caused. When customers place delivery orders, we trust the restaurant to verify the driver and ensure the correct order is handed off. That basic step was clearly not followed here. The lack of accountability and poor customer service is unacceptable. Unfortunately, based on this experience, I cannot recommend this restaurant. I hope management takes this feedback seriously and improves both their order verification process and customer service training.
  • CO
    Chrissy Ossa
    Feb 19, 2026
    1.0
    The worst experience I felt so bad for the workers that were working so hard, but their manager or district manager Maria was there harping behind them for every little mistake that they made meanwhile there The door for 45 minutes No ice in the machine no white rice cause she’s too busy yelling and screaming at her employees to do things at a irrelevant.
  • JJ
    joliette
    Feb 15, 2026
    4.0
    i love chipotle like so much! but i used to hate the smell in there it’s fine now but sometimes their workers are kinda dumb….. like they don’t get what im saying when i said extra rice or chicken they barely put any.. and sometimes their rude but other than that ill always wanna come here. i recommend highly. the photo i did eat some food before the picture
  • RR
    robert ries
    Feb 11, 2026
    1.0
    If I could leave a worse rating I would, last time I visit this location

Frequently Asked Questions About Chipotle Mexican Grill

What are the opening hours for Chipotle Mexican Grill in St. Lucie West?

Chipotle Mexican Grill in St. Lucie West is open daily from 10:45 AM to 11:00 PM.

Does Chipotle St. Lucie West offer delivery and pickup services?

Yes, they provide both in-store pickup and delivery services for your convenience.

Brand Certified Facts from Chipotle Mexican Grill

This information is certified by Chipotle Mexican Grill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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