Chipotle Mexican Grill

3.5
2056 reviews
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About

Mexican Restaurant
Chipotle St. Lucie West is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1768 SW Saint Lucie West Blvd, Port Saint Lucie, FL
34986, United States

Hours

Reviews

3.5
2,056 reviews
5 stars
864
4 stars
402
3 stars
185
2 stars
151
1 star
454

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, rude staff, and unhelpful attitudes, leading to a negative dining experience.

Food Quality

Many reviews highlighted inconsistent food quality, including undercooked items, small portions, and spoiled ingredients.

Cleanliness

The restaurant was often described as dirty and unkempt, with complaints about unsanitary conditions in both the dining area and food preparation areas.

Management Problems

Several customers noted poor management practices, including lack of staff training and inadequate inventory management, contributing to overall dissatisfaction.

Mixed Experiences

While some customers praised individual staff members and specific visits, the overall trend indicated a decline in service and food quality.
  • IC
    Igor Chernomordik
    1 day ago
    4.0
    This place is pretty good! They got 4 or 5 variety of burritos 🌯! I really enjoyed
  • JG
    Jasmin Garcia
    Nov 14, 2025
    1.0
    Everytime I go in there, they never have any rice or chicken ready. Very bad service
  • SN
    Sunshine Nason
    Nov 8, 2025
    1.0
    I ordered my food online for delivery. The delivery driver claimed my food was stolen while he stopped for gas. Instead of remaking my food and sending it Chipotle cancelled my order and just refunded my money and closed the case. TERRIBLE CUSTOMER SERVICE
  • JP
    Jill Protzman
    Nov 6, 2025
    1.0
    The food was so salty and I'm diabetic not aloud all that salty meat. stop being heavy handed with the salt.this place has gone down hill.
  • FF
    Francesco
    Nov 1, 2025
    1.0
    As a business owner in this area, it is disappointing that every time I visit this Chipotle, I experience either bland food or some of the worst service I’ve ever seen. Tonight was the last straw. I arrived two hours before closing — plenty of time for normal service — yet the attitude from staff was incredibly rude as soon as we walked in. One employee was cursing loudly, ignored us while stocking the fridge right in front of us for about five minutes, and displayed behavior that was absolutely unacceptable for anyone handling food. On top of that, the food was once again flavorless and thrown together with no care. This is exactly why AI is replacing people — because there are workers out there with terrible attitudes who don’t take pride in their job, don’t value customers, and ultimately don’t deserve the positions they have. I’m not writing this to get anything free — I don’t want compensation. I’m writing this because this location has consistently gone downhill, and it’s embarrassing for a national brand. Corporate needs to be aware and make serious changes so customers in this city can have a Chipotle experience that reflects the company’s standards. We have great businesses and hardworking people in this area — this store needs to reflect that. Right now, it absolutely does not.

Frequently Asked Questions About Chipotle Mexican Grill

What are the opening hours for Chipotle Mexican Grill in St. Lucie West?

Chipotle Mexican Grill in St. Lucie West is open daily from 10:45 AM to 11:00 PM.

Does Chipotle St. Lucie West offer delivery and pickup services?

Yes, they provide both in-store pickup and delivery services for your convenience.