Fast Food RestaurantBurger JointAmerican RestaurantCheckers Drive-In Restaurants, Inc
As the leaders in drive-thru for over 30 years Checkers & Rally’s locations are currently open and ready to serve our guests. We can provide our guests with the additional safety of an enclosed kitchen and limited personal contact – whether you choose to drive up, order ahead online, or have our food delivered. In response to concerns around the Coronavirus we have closed the few dining rooms that exist in the Checkers & Rally’s system and are limiting the number of people on our patio and at our walk-up windows. We are reinforcing our policies, including frequent and proper handwashing, along with the proper utilization and changing of gloves as we continue to serve our guests.
Customers frequently reported long wait times, incorrect orders, and poor customer service, particularly at the drive-thru.
Food Quality
Many reviews mentioned cold, soggy, or poorly prepared food, with some customers expressing disappointment in the taste and freshness.
Positive Staff Interactions
Despite the issues, several customers praised specific staff members for their friendliness and helpfulness, indicating some positive experiences.
Inconsistent Experience
The quality of food and service varied significantly between visits, with some customers noting better experiences at different locations.
MG
Mark Gilbert
6 days ago
2.0
On a pickup order, I had to wait 5 minutes at the pickup window just for someone to give me my bag which was ready 3 minutes before I got there. Therefore when I got back to my hotel, 5 minutes later, my fries were cold and soggy.
I did everything efficiently on my end. Other people in the store saw me waiting and ignored me. I guess the pickup window dude must have been on a smoke break. Lesson learned for me is don’t order on line. I saw three other customers go thru the drive thru while I was waiting to merely be handed my bag. I haven’t eaten at Checkers in over a year because there aren’t any in Roanoke, Va. I’ll pass on going back for a while. Very disappointed. I used to really like Checkers in Mobile, AL. Here in New Port Richey, FL it sucks.
RP
RZP “SparkdaBleeze” P
Feb 17, 2026
5.0
They’re not mistake free but when they have made mistakes they’ve done what they needed to do to correct it. Good management, employees are all sympathetic to the customers wants.
Can’t complain
AW
Amanda Wise
Feb 12, 2026
5.0
Excellent
DL
Donald Lippold
Jan 29, 2026
1.0
Saw the grill person drop a towel on the floor, they picked it up wiped to the counters with it, I mentioned it to the manager. She did absolutely nothing about it. I will never be back here to eat
MM
Martina Mulqueen
Jan 19, 2026
5.0
The Manager on duty named ramon is awesome amazing fantastic he deserves 20 dollars an hour he such a great experience awesome Manager I will only go to the checkers only for him he deserves it. Funniest guy ever... 🥰😇😊
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