Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.9
2,624 reviews
5 stars
1,262
4 stars
593
3 stars
295
2 stars
153
1 star
321
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service, with some praising staff for their friendliness and attentiveness, while others reported unprofessional behavior and mistakes in orders.
Food Quality
Food quality is inconsistent; some customers enjoyed well-seasoned meals, while others complained about overcooked or burnt items, and issues with cleanliness.
Order Accuracy
Frequent complaints about incorrect orders and missing items, leading to customer frustration.
Atmosphere
The restaurant's ambiance received criticism for being bland and uninviting, with some noting cleanliness issues.
Value for Money
Customers expressed concerns about rising prices and portion sizes, feeling that the value has diminished.
- ZZzilch2011Jan 5, 20263.0This time the ropa viaha had fat and the tostone was broken so I had a very small one.
- FMFrancis MatuteJan 1, 20261.0My bf and me stop by to get some dinner, when we walk in. They gave us the most dirty look ever, we went 2 hrs before they closed and everything that we wanted to order, they “didn’t have it” and told us we just could take our food to go. We order and stay anyways and each customer who order something. They continuously tell them to go not to eat inside.
- JVJuan valenciaDec 28, 20251.0i bought whole chicken with hard earned money. they gave me burned chicken, I ask to be change for a non burned. they took it back and brought me supposed another one not burned. I find out later at home that all they did is flippthe chicken to the other side letting me think they swap it for another chicken. all they did is turn to the other side that was less burned but same chicken that was burn. from bow on i have to check every piece i get. where is customer service that went to hell in USA.
- AMAsh MarieDec 8, 20251.0This is the absolute most awful location. They don't give you anything. I got a bowl and it wasn't even half way filled, and quite honestly it never is. The portions are insanely small. Also, I have been inside and the ceiling leaks and it's moldy. I get that this is a busy store, but my last experience will indeed my last experience because it is not worth it nor is it worth the money for a half cup of rice and beans with a piece of meat on top.
- EEExplainThis126Dec 3, 20251.0I’ve been a loyal Pollo Tropical customer for years, but my most recent visit left me shocked and deeply disappointed. I ordered my usual meal, only to discover a bug with wings mixed in with my food. I understand that mistakes can happen, but something like this raises serious concerns about the quality control and cleanliness at this location. What makes it even more upsetting is that I didn’t notice it until after I had already eaten most of my meal. At that point, I was too disturbed to contact the restaurant directly. I’m not looking for an apology or compensation — I simply want the establishment to do better. Customers should never have to worry about something like this. I won’t be returning, but I feel it’s important to share my experience so others can be aware. I genuinely hope the staff and management take immediate steps to ensure this never happens again. Please be mindful when ordering and always check your food.
Frequently Asked Questions About Pollo Tropical
What are the operating hours of Pollo Tropical in Port Lucie West?
Pollo Tropical in Port Lucie West is open daily from 10:00 AM to midnight.
Does Pollo Tropical offer delivery service?
Yes, Pollo Tropical offers delivery service every day from 10:00 AM to 11:30 PM.
Where can I view the menu for Pollo Tropical?
You can view the menu for Pollo Tropical at https://www.pollotropical.com/menu.
What types of cuisine does Pollo Tropical serve?
Pollo Tropical serves Cuban and Latin American dishes, focusing on fresh, citrus marinated chicken and traditional flavors with a creative twist.
Does Pollo Tropical have seating and accessibility options?
Yes, Pollo Tropical has indoor and outdoor seating, is wheelchair accessible, offers high chairs, and welcomes families and children.
What payment methods are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, Mastercard, Visa, debit cards, credit cards, and mobile NFC payments. Cash is not required.
Is Pollo Tropical located near any other noteworthy restaurants in Port Lucie West?
Yes, nearby restaurants include Smack Wings, Tijuana Flats, and Cheddar's Scratch Kitchen, offering a variety of American, Tex-Mex, and Southern cuisine options for visitors to explore before or after dining at Pollo Tropical.
What nearby services can I access close to Pollo Tropical?
Near Pollo Tropical, you can find services such as The Joint Chiropractic for health needs, GNC for vitamins and supplements, and several automotive repair shops like Tires Plus and Tire Kingdom.
Are there convenience stores near Pollo Tropical for quick stops?
Yes, 7-Eleven and Exxon & Mobil Stations are nearby for convenience store needs and gas.
Does Pollo Tropical offer catering and late-night food options?
Yes, Pollo Tropical offers catering services and serves late-night food daily until midnight.