McDonald's

Reviews

• BS

  Brittany Scherer

  1 day ago
  1.0
  My name is Brittany Scherer. I placed a Mobile order on the app that we are always pressured to use. When my husband went and picked up the order with my son he waited for 30 mins. My husband finally asked the employee where his order was, we opted into the pick up inside option. The employee stated the order never processed my card and he would need to make payment. He then called me and I confirmed my debit card was charged (I have the screenshot on my banking app). I called up to McDonalds at 3232 Tamiami Trl Port Charlotte FL and spoke with who she said was the manager her name was T, and she said the same thing to me as she did my husband. I was at home sick and sent my husband and child to go pick up dinner. I was rudely told I would need to reorder my food and wait for a refund. My husband had the app on his phone which said order paid, I also have a screenshot of this. I then asked T to help me cancel my order since she said I had to do this on my app, and she huffed and became rude as if I was bothering her. She was extremely disrespectful and did not care what the app said or the fact I was literally charged. This was a horrible experience. McDonalds is one of our go to places for fast food, but after we were treated to terribly I think well go to Wendys. I was finally able to cancel my order from the app and I was told I would get a refund between 1-7 business days, which I have a screenshot of this too! I didn't have a small order, its for a family of 4 with 2 teenagers, so now I have to wait for my refund, and figure out dinner. Thanks McDonalds!
• TL

  Tracey Loften

  4 days ago
  5.0
  This is the nicest McDonalds I have ever been to. Every single employee interaction is friendly and helpful and they actually go out of their way to make sure you have everything you need. They truly go above and beyond what I’ve ever expected from a fast good restaurant.
• NG

  Nick Glazier

  Feb 21, 2026
  1.0
  Service at this mcdonalds in the last 3 months has gone to crap, is tim still in charge of these???? Horrendous attitudes and wait time they have forgotten my food twice where i waited for over a half hour and had to go in and then show my receipt just to get what i paid for this is just absolutly ridiculous and i wouldnt recommend to anyone waited in the car sick as well management at this location better get it together
• HH

  Hayley Harvey

  Feb 19, 2026
  1.0
  This is the last time I will ever visit this location, which is unfortunate because it’s the only 24-hour option in the area. The service here is consistently slow, but this experience was beyond frustrating. I sat in the drive-thru for over 10 minutes with no one responding at the speaker. No greeting, no acknowledgment, nothing. I finally had to call the restaurant just to find out what was going on, and the only explanation I was given was that there were “only two people working.” If this location cannot properly staff a restaurant that is clearly busy, especially during overnight hours, then it shouldn’t advertise itself as 24 hours. Customers should not have to sit indefinitely with no communication and no way to cancel an order without risking being late for work. It’s unacceptable to lose time and money because of poor staffing and lack of management. Fast food should not mean slow service with zero communication. Extremely disappointing.
• MM

  Makayla Mrazik

  Feb 17, 2026
  1.0
  Ordered through the Drive Thru and ordered a steak egg and cheese bagel with NO EGG! I am highly allergic to eggs, even told the chick through the speaker that I was allergic. They took off the folded egg and replaced it with a ROUND EGG!! What part of allergic do they not understand! If my husband didn't look at the sandwich before giving it to me, I would have had to use my Epi Pen and gone to the hospital. These workers need to listen to their customers especially those with food allergies.

Frequently Asked Questions About McDonald's