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Pollo Tropical

3.5
(2077 reviews)

Business Details

2450 W. Atlantic Blvd., Pompano Beach, FL
33069, United States
(954) 977-6996

About

Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago. Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls. At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Pollo Tropical
2450 W. Atlantic Blvd., Pompano Beach, FL
33069, United States

Hours

Reviews

3.5
2,077 reviews
5 stars
860
4 stars
379
3 stars
271
2 stars
152
1 star
415

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

There were mixed reviews on food quality, with some praising the taste while others complained about undercooked or spoiled items.

Cleanliness

Multiple reviews highlighted issues with cleanliness, particularly in the bathrooms and dining areas.

Employee Training

Several customers suggested that staff need better training to improve service and food handling.

Value for Money

Customers expressed dissatisfaction with rising prices and perceived reductions in portion sizes and food quality.
  • BV
    Brendy Velásquez
    Feb 15, 2026
    3.0
    La comida está bien, el ambiente es muy ruidoso, nada agradable, el volumen de la música es bastante fuerte.
  • VG
    Vito Gambino
    Feb 10, 2026
    3.0
    Food and staff is great. But the the damn music is so loud and annoying inside this place. Can’t even have a conversation on the table. Management should lower the volume please !!!!!!!!
  • ER
    Evalina Ramos
    Jan 29, 2026
    1.0
    Usualmente cuando realizamos la compra desde el carro siempre nos niegan el agua. Las personas que se encuentran en la ventana, atendiendo también nos dan un pollo incompleto y súper quemado. Es difícil De volverse después de qué uno ha llegado a casa para hacer un reclamo Tan significante como este les agradezco entrenar mejor al personal y saber la clase de personas que están contratando no son nada amables. Gracias
  • GR
    Gamariyah Rivera
    Jan 28, 2026
    1.0
    I found a marijuana stem in my food and they claimed that I put it in their and I’m doing it for content they also gave me a $6 refund even though I paid $21 and claiming I can’t get my full refund
  • BT
    Bones T
    Jan 27, 2026
    1.0
    Dirty and disgusting. Management needs to do much better.

Frequently Asked Questions About Pollo Tropical

What are the hours of operation for Pollo Tropical in Pompano Beach?

Pollo Tropical in Pompano Beach is open daily from 10:30 AM to midnight, except on holidays like December 25th when it is closed.

Does Pollo Tropical offer delivery services?

Yes, Pollo Tropical offers delivery service every day from 10:30 AM to 11:30 PM. You can order online via their delivery website.

Brand Certified Facts from Pollo Tropical

Pollo Tropical partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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