Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.5
2,066 reviews
5 stars
856
4 stars
380
3 stars
267
2 stars
152
1 star
411
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with some experiencing dry or spoiled chicken, while others praised the taste and freshness of the food.
Customer Service
Service quality varied significantly; some customers highlighted friendly and efficient staff, while others reported rude behavior and poor service.
Cleanliness
Multiple reviews mentioned unsanitary conditions in the restaurant and bathrooms, indicating a need for better cleanliness standards.
Order Accuracy
Several customers experienced issues with incorrect orders or missing items, leading to frustration and disappointment.
Pricing Concerns
Customers expressed dissatisfaction with rising prices and perceived reductions in portion sizes, leading to complaints about value for money.
- DLDave Lawrence5 days ago4.0Typical fast food restaurant. Crispy Chicken sandwich was good but the fries were potato logs..very yummy.
- GGGenia GeniaDec 19, 20251.0I place an order for Christmas lunch!!! How disappoint I was when I saw the food. I order 3 whole chickens . It was supposed to be to be $15.49 each, and 4 rolls for each chicken. They sent me only legs and tight!! Not wings or breast. It says ( whole chicken) . Also the chicken was dry. And they overcharged. . Definitely I will never buy or recommend this place in the future.
- GRgaella reneDec 12, 20251.0Never had such a rude experience at a pollo tropical. The little boy who was outside taking the orders was so rude. The young man at the window was much better. But I think customer service classes will be great for the little boy you guys have outside taking the order.
- JSJeffery StraightDec 12, 20253.0Service not great, good not really good for Pollo. I love their food at other locations. Not a great atmosphere but they did let me sleep at the table when i collapsed from exhaustion
- SKS KDec 11, 20251.0Your food is no longer affordable and for the price there many other options. You started charging separate for sides on platters. Thats ridiculous. You 1/2 chicken platter is 11$, which was 7$ just few years ago. For basically worthless rice and beans and few tiny pieces of chicken. How much greed you need to stuff down your greedy throats?? You not a restaurant, you fast food joint,remember that.
Frequently Asked Questions About Pollo Tropical
What are the hours of operation for Pollo Tropical in Pompano Beach?
Pollo Tropical in Pompano Beach is open daily from 10:30 AM to midnight, except on holidays like December 25th when it is closed.
Does Pollo Tropical offer delivery services?
Yes, Pollo Tropical offers delivery service every day from 10:30 AM to 11:30 PM. You can order online via their delivery website.
What types of cuisine does Pollo Tropical serve?
Pollo Tropical serves Cuban and Latin American cuisine with a creative twist, featuring fresh 24-hour citrus marinated chicken and other signature dishes.
Is Pollo Tropical in Pompano Beach suitable for families with children?
Yes, Pollo Tropical welcomes families and children, and they offer a children's menu and high chairs for younger guests.
What payment methods are accepted at Pollo Tropical?
Pollo Tropical accepts major credit cards including American Express, Discover, MasterCard, Visa, as well as mobile NFC payments and debit cards.
Does Pollo Tropical have parking and wheelchair accessibility?
Yes, Pollo Tropical provides free parking and has wheelchair accessible entrances, parking, seating, and restrooms.
Are there nearby restaurants where I can grab a quick bite near Pollo Tropical?
Yes, near Pollo Tropical you can find several burger and fast food restaurants including Burger King, Wendy's, and McDonald's, offering convenient alternatives for quick meals.
What nearby stores can I visit for groceries or convenience items when I visit Pollo Tropical?
Nearby stores include The Produce Spot for fresh fruits and vegetables, Save-A-Lot for international groceries, and Powerline & Atlantic Shell gas station with convenience stores.
Where can I find postal or shipping services close to Pollo Tropical?
Within the vicinity, there are several postal facilities including Post Office-Pompano Beach, United States Postal Service, US Post Office, and a UPS Access Point location.
Does Pollo Tropical offer dine-in, takeout, and catering options?
Yes, Pollo Tropical offers dine-in services with seating, takeout, delivery, curbside pickup, and catering services.