Brand Certified
Pollo Tropical
3.6(2071 reviews)
Certified by Pollo Tropical • Feb 22, 2026
Business Details
2320 N Federal Highway, Pompano Beach, FL
33064, United States
Certified by Pollo Tropical • Feb 22, 2026
(954) 946-9592
Certified by Pollo Tropical • Feb 22, 2026
https://locations.pollotropical.com/fl/pompano-beach/2320-n-federal-highway
Certified by Pollo Tropical • Feb 22, 2026
About
Certified by Pollo Tropical • Feb 22, 2026
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Certified by Pollo Tropical • Feb 22, 2026
Hours
Certified by Pollo Tropical • Feb 22, 2026
Reviews
3.6
2,071 reviews
5 stars
932
4 stars
378
3 stars
235
2 stars
148
1 star
378
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with some enjoying the flavors while others experienced dry or poorly cooked items.
Customer Service
Service quality varied significantly; some staff were praised for friendliness, while others were criticized for rudeness and poor attitude.
Order Accuracy
Many customers experienced issues with incorrect orders and missing items, leading to frustration.
Cleanliness
The cleanliness of the restaurant was noted positively by some, but others reported dirty conditions.
Management
Management received mixed reviews, with some praising their attentiveness while others reported poor handling of customer complaints.
- SHSam HFeb 10, 20261.0Never give you enough sauce. Every time you go. And a good chance they messed up the order.
- RCRyan CarlinoFeb 3, 20265.0Really good food. While on vacation, we went 2 days in a row. Beats all the other fast food imo.
- CDChristopher DasconioFeb 2, 20261.0What give zero stars if I could food was cold service was rude. Listen when you go in a Pollo tropical you don’t have very high expectations and if you can’t even meet those super low expectations you should probably close this stinking store.
- LLLCJan 28, 20265.0Tomomi is always friendly and professional. You can tell she’s been here a long time and truly cares about what she does and the customers. Lise C
- BWBertha WhiteJan 25, 20265.0The customer service was delightful and so was the food. I’m an older woman and one of the nice ladies brought my food to me which was so sweet
Brand Certified Facts from Pollo Tropical
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Certified February 22, 2026Yext Knowledge Graph
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