Pollo Tropical

3.6
2060 reviews

About

Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago. Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls. At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Pollo Tropical
2320 N Federal Highway, Pompano Beach, FL
33064, United States

Hours

Reviews

3.6
2,060 reviews
5 stars
926
4 stars
378
3 stars
235
2 stars
147
1 star
374

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service are inconsistent, with many reports of rude staff and incorrect orders.

Food Quality

Food quality is hit or miss, with complaints about dry chicken and incorrect orders, but some customers praise the taste and freshness.

Cleanliness

The cleanliness of the restaurant varies, with some customers noting a clean environment while others report dirty conditions.

Management

Management is highlighted positively by some customers for being attentive and friendly, while others report poor management and rude behavior.

Pricing

Customers appreciate the affordability of the food, but some express concerns over portion sizes and rising prices.
  • CM
    Cazacu Maxim
    1 day ago
    1.0
    Super slow, staff looks like they don’t know what to do, make sure you order 45-50 min ahead
  • SJ
    Sarah James
    Jan 3, 2026
    5.0
    I went to this location on Friday and my service was great. The young lady at the register was so nice. She helped me a lot. I am visually impaired . After ordering the manager told me take a seat and they would bring out my food. I will be back to this location very soon.
  • JH
    Jason Hilliard
    Dec 11, 2025
    5.0
    Even though this is considered a chain restaurant, I love the food and the prices! I’ve eaten a quite a few and it’s all been great!
  • KC
    Kelly Correa
    Nov 21, 2025
    1.0
    Don’t know how to read simple instructions. TWICE I ORDER NO BEANS AND YA GIVE ME STRAIGHT BEANS PAY ATTENTION TO WHAT YOU ARE DOING keeps getting a simple order one just rice and protein SIMPLE.
  • T4
    TARKUS 42
    Nov 15, 2025
    1.0
    Chicken BONE dry. BONE dry . Sauces can't save BONE DRY DIRT. UPDATE : I came back . Ordered 2 QUESIDILLAS. TWO! . ITS 3:17 PM. ORDERED THEM AT 245 PM . THEY MADE ME PULL OVER AND WAIT ! I SWEAR ! IM SITTING IN MY TRUCK AFTER 38 MIN AND WAITING FOR 2 TWO QUESIDILLAS! . THEN PULLED IN FRONT AND WENT TO THE COUNTER AND WAITED 7 MORE MIN. ONE GUY ON THE GRILL . ONE . 20 PEOPLE AT DRIVE THRU.The owner is maximizing profits. Employees are great. Completely overwhelmed. This time I'm done

Frequently Asked Questions About Pollo Tropical

What are the delivery hours for Pollo Tropical in Pompano Beach?

Pollo Tropical delivers every day from 10:30 AM to 11:30 PM.

Where is Pollo Tropical located in Pompano Beach, FL?

Pollo Tropical is located at 2320 N Federal Highway, Pompano Beach, FL 33064, USA.