Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.6
2,052 reviews
5 stars
921
4 stars
378
3 stars
233
2 stars
147
1 star
373
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with many customers reporting rude or unhelpful staff, particularly at the drive-thru.
Food Quality
Several reviews mention issues with food quality, including overcooked chicken, incorrect orders, and unsatisfactory portion sizes.
Cleanliness
While some customers praised the cleanliness of the location, others reported dirty conditions and unsanitary practices.
Management
There are mixed reviews about management, with some praising specific managers for their friendliness and attentiveness, while others criticized the overall management style and employee attitudes.
Value for Money
Customers expressed concerns about rising prices and decreasing portion sizes, leading to perceptions of poor value.
- KCKelly Correa3 days ago1.0Don’t know how to read simple instructions. TWICE I ORDER NO BEANS AND YA GIVE ME STRAIGHT BEANS PAY ATTENTION TO WHAT YOU ARE DOING keeps getting a simple order one just rice and protein SIMPLE.
- T4TARKUS 42Nov 15, 20251.0Chicken BONE dry. BONE dry . Sauces can't save BONE DRY DIRT. UPDATE : I came back . Ordered 2 QUESIDILLAS. TWO! . ITS 3:17 PM. ORDERED THEM AT 245 PM . THEY MADE ME PULL OVER AND WAIT ! I SWEAR ! IM SITTING IN MY TRUCK AFTER 38 MIN AND WAITING FOR 2 TWO QUESIDILLAS! . THEN PULLED IN FRONT AND WENT TO THE COUNTER AND WAITED 7 MORE MIN. ONE GUY ON THE GRILL . ONE . 20 PEOPLE AT DRIVE THRU.The owner is maximizing profits. Employees are great. Completely overwhelmed. This time I'm done
- GFG FshmanNov 14, 20252.0So I ordered the Chop steak portion tonight with everything on and I just got home. All I got is rice and beans and I steak that needs to be cut by a chainsaw. What are disappointment with this franchise?
- JPJason PNov 4, 20254.0This is my go to for a quick bite that’s affordable and healthy “with some modifications”. I get the 1/2 grilled chicken #7. I know this is a chain, but the people that work the drive through are some of the nicest people. I go to this location often and they always speak in a respectful and friendly tone. It’s a nice relief in a world where people are less kind than 10-20 years ago.
- OGodarkrayne GamesNov 4, 20251.0This location constantly gets orders wrong and when you let them know, they have an attitude. Got a tropichop with white rice (was never asked what rice I wanted) and the rice was so undercooked/dried out it was crunchy. Find a better location!
Frequently Asked Questions About Pollo Tropical
What are the delivery hours for Pollo Tropical in Pompano Beach?
Pollo Tropical delivers every day from 10:30 AM to 11:30 PM.
Where is Pollo Tropical located in Pompano Beach, FL?
Pollo Tropical is located at 2320 N Federal Highway, Pompano Beach, FL 33064, USA.
What types of cuisine does Pollo Tropical serve?
Pollo Tropical specializes in Cuban and Latin American dishes, featuring fresh citrus marinated chicken and other traditional flavors.
What payment options are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, Mastercard, and Visa credit cards, as well as debit cards and mobile NFC payments.
Does Pollo Tropical offer delivery and takeout services?
Yes, Pollo Tropical offers both delivery and takeout services.
Is Pollo Tropical in Pompano Beach family-friendly and accessible?
Yes, it welcomes families and children, has high chairs, wheelchair accessible entrance, parking, seating, and restrooms.
Are there any nearby dining options close to Pollo Tropical?
Yes, nearby dining options include Firehouse Subs, Smoothie King, and Jersey Mike's Subs which are convenient for a variety of meal choices.
What shopping venues are close to Pollo Tropical for customers to visit before or after dining?
Customers can visit nearby shopping places like Bath & Body Works, Kay Jewelers, and The 23Hundred shopping center near Pollo Tropical.
Are there any health and medical services near Pollo Tropical?
Yes, there are several dental and medical services nearby such as Pediatric Dentist Dr. Cassia Barros, Lighthouse Point Orthodontics, and C3 Chiropractic Center.
Where can I find Pollo Tropical's menu and place an order online?
You can view the menu and place an order for delivery or pickup at https://order.pollotropical.com/menu/pollo-tropical-n-federal-hwypompano-beach-fl