Dunkin'

3.9
836 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Poinciana, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
800 Cypress Pkwy, Poinciana, FL
34759, United States

Hours

Reviews

3.9
836 reviews
5 stars
459
4 stars
136
3 stars
87
2 stars
41
1 star
113

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and attentive staff, but there were also complaints about rude employees and poor management.

Food Quality

While some customers enjoyed the coffee and donuts, others reported issues with stale food, incorrect orders, and unsatisfactory meal preparation.

Speed of Service

The drive-thru and service speed received mixed reviews, with some customers appreciating quick service while others experienced long wait times and order mistakes.

Cleanliness

The cleanliness of the location was frequently criticized, with reports of dirty restrooms and a generally unkempt atmosphere.

Inconsistency

Customers noted a lack of consistency in food quality and service, with some visits being satisfactory while others were disappointing.
  • WS
    Will Sanabria
    Nov 16, 2025
    1.0
    The biggest staff you'll see in a Dunkin and the slowest service. The manager had a attitude because I asked to remake a iced coffee that was white
  • MG
    Melo Gonzalez
    Nov 10, 2025
    4.0
    Coffee taste bad at first,but thanks for make me a new one.
  • AA
    Ann
    Nov 4, 2025
    1.0
    To say I am extremely disappointed in Dunkin donuts is an understatement.  Attached is my order and what I received.  I ordered the $6 meal and customized the order. First off if I order a medium iced beverage and the cup is 24 oz than I expect to get the full 24oz drink. I'm not paying for ice I'm paying for the beverage.  Even Starbucks gives you a full cup if you order without ice. Secondly, as you can see from the order, I asked for the sandwich to be on a multigrain bagel not a crossaint and with white cheddar, but I got it on the crossaint with american cheese and they made a poor attempt to make it up by just adding the multigrain bagel with just the white cheddar, instead of remaking the sandwich the correct way. Thirdly, when my husband went to pick up the order he was told there was no snacking bacon and that he had to order something else cold for some odd reason.  However, another person came out with the snacking bacon and as you can see was pretty much empty. I've ordered this in the past and never have I ever been given an almost empty bag. If you're charging $4.29 for it, it shouldn't look like that regardless if using points for it. I actually feel I wasted those points. This isn't the first time I've had an issue with my order not being correct at this location. They need to be better trained in actually looking at the order that comes through and not just assuming what's in it as there are customizable options. I will not return to Dunkin Donuts or even recommend it to anyone, the company is a rip off.  I'd rather go to Starbucks or Dutch Bros. I know this review will fall on deaf ears as any complaint does with large companies. And no, I did not eat or drink any of the contents as my husband was the one who picked it up for me and brought it home. I placed and online order.
  • CL
    Cynthia Lugo
    Nov 3, 2025
    4.0
    I’ve never worked here or in a place like this, so I can’t say much about how things run behind the counter. But it seems like there should be a set process for making coffee and lattes. Sometimes it feels like they just eyeball it, because the flavor isn’t always consistent and every now and then the coffee tastes burned, like it’s been sitting too long. On the bright side, the donuts are always fresh, and I’ve never had bad customer service. They just need to step it up a bit when it comes to coffee.
  • MD
    Marticia Donaldson
    Oct 24, 2025
    5.0
    The strawberry dream drink was amazing

Frequently Asked Questions About Dunkin'

What are the hours of operation for this Dunkin' location in Poinciana, FL?

This Dunkin' location is open 24 hours every day of the week.

What types of meals does Dunkin' in Poinciana serve?

They serve breakfast, lunch, and brunch meals.