Pollo Tropical

Reviews

• DG

  Dana Goldsholle

  Feb 28, 2026
  1.0
  Every time I order here, I say it will be the last time because they never get orders right. I was starving and this was otw home so against better judgement I gave another chance. The order: yellow rice tropichop with chicken, green peppers, and onions. No beans. Diet coke. The result: white rice, more beans than I have ever seen in my life (had to wonder if they were trolling at this point), green peppers, and onions. The diet coke was so full of ice there was barely any beverage. I don't like beans and can't turn around - so I am out money and will continue my day hungry. Not sure if it's just this location or the chains in general, but spending $11 for food not edible sucks. This is the third time in a row I got the wrong order. The other two times I was able to turnaround.
• AA

  Andrea

  Feb 14, 2026
  1.0
  I had a very disappointing experience at this location. I used the drive thru and my total was $11.50. I handed the cashier $20 and told her I had the change, but the cashier named Shanese ignored me, closed the drawer, and handed me back coins. When I repeated that I had the change, she rolled her eyes and gave me attitude. At that point I decided I wasn’t going to tolerate being treated that way, so I asked to return the food and get a refund. I was told to come inside, but I explained I couldn’t because I had my kids in the car and that is the reason I used the drive thru in the first place. She rolled her eyes again. The manager, Anastasia, was standing there and witnessed the entire interaction but never stepped in or spoke to me. Shanese was also the one who finally called the manager over. Instead of addressing the situation or apologizing, the manager showed even more attitude, closed the window, and handed me my refund without saying a word. When I asked for her name, she questioned why I needed it, even though I explained I was making a complaint about how I was being treated. Again there was no apology or attempt to resolve the situation professionally. This was extremely unprofessional and disrespectful and I will not be returning to this location. Do yourself a favor and don’t come here unless you want to be treated with disrespect.
• YI

  Yammin R Us Inc

  Jan 26, 2026
  4.0
  It’s decent but a real community staple.
• MA

  Marjorie Ariana Macias Aviles

  Jan 18, 2026
  5.0
  Siempre voy con mi familia, excelente elección 🤩
• DM

  Daddy MITCHELL

  Jan 10, 2026
  5.0
  Drive thru is always fast

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