Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Every time I order here, I say it will be the last time because they never get orders right. I was starving and this was otw home so against better judgement I gave another chance.
The order: yellow rice tropichop with chicken, green peppers, and onions. No beans. Diet coke.
The result: white rice, more beans than I have ever seen in my life (had to wonder if they were trolling at this point), green peppers, and onions. The diet coke was so full of ice there was barely any beverage.
I don't like beans and can't turn around - so I am out money and will continue my day hungry.
Not sure if it's just this location or the chains in general, but spending $11 for food not edible sucks. This is the third time in a row I got the wrong order. The other two times I was able to turnaround.
AA
Andrea
Feb 14, 2026
1.0
I had a very disappointing experience at this location. I used the drive thru and my total was $11.50. I handed the cashier $20 and told her I had the change, but the cashier named Shanese ignored me, closed the drawer, and handed me back coins. When I repeated that I had the change, she rolled her eyes and gave me attitude. At that point I decided I wasn’t going to tolerate being treated that way, so I asked to return the food and get a refund. I was told to come inside, but I explained I couldn’t because I had my kids in the car and that is the reason I used the drive thru in the first place. She rolled her eyes again. The manager, Anastasia, was standing there and witnessed the entire interaction but never stepped in or spoke to me. Shanese was also the one who finally called the manager over. Instead of addressing the situation or apologizing, the manager showed even more attitude, closed the window, and handed me my refund without saying a word. When I asked for her name, she questioned why I needed it, even though I explained I was making a complaint about how I was being treated. Again there was no apology or attempt to resolve the situation professionally. This was extremely unprofessional and disrespectful and I will not be returning to this location. Do yourself a favor and don’t come here unless you want to be treated with disrespect.
What are the regular operating hours for Pollo Tropical in Plantation, FL?
Pollo Tropical in Plantation, FL is open daily from 10:30 AM to 12:00 AM (midnight).
Does Pollo Tropical offer delivery services?
Yes, Pollo Tropical offers delivery. You can order online at https://order.pollotropical.com/menu/pollo-tropical-broward-university-plantation-fl/
Where is Pollo Tropical located?
Pollo Tropical is located at 50 N. University Drive, Plantation, FL 33324, USA.
What types of cuisine does Pollo Tropical serve?
Pollo Tropical serves Cuban and other Latin American dishes, including their signature grilled chicken and mojo roast pork with black beans and rice.
Does Pollo Tropical accommodate vegetarians and children?
Yes, Pollo Tropical offers vegetarian options and has a children's menu available.
What payment options are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, MasterCard, and Visa credit cards, as well as debit cards and mobile NFC payments.
Is Pollo Tropical wheelchair accessible?
Yes, Pollo Tropical has wheelchair accessible entrance, parking, seating, and restrooms to accommodate customers with disabilities.
Are there nearby places to visit before or after dining at Pollo Tropical?
Yes, nearby attractions include Kaluz Restaurants for cocktails and dining, and Hotel Azura Mateo near the beach for accommodation and relaxation.
What nearby services could be useful if visiting Pollo Tropical?
Nearby services include Shell gas station for fueling and convenience, and Plantation Animal Hospital for pet care nearby.
How can I reach Pollo Tropical using local transportation services?
Local transportation services like MAP Broward taxi service operate nearby, which can help you get to and from Pollo Tropical with ease.
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