Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Customer experiences with service quality are mixed, with some praising friendly staff and quick service, while others report poor management and unprofessional behavior.
Food Quality
Food quality is inconsistent; while many customers enjoy the flavors and freshness, others complain about tasteless or improperly cooked items.
Cleanliness
The restaurant is generally noted for its cleanliness, but some reviews highlight issues with kitchen hygiene and food handling practices.
Management Issues
Several reviews indicate a need for better management, citing high turnover, lack of organization, and poor customer service as recurring problems.
YI
Yammin R Us Inc
Jan 26, 2026
4.0
It’s decent but a real community staple.
MA
Marjorie Ariana Macias Aviles
Jan 18, 2026
5.0
Siempre voy con mi familia, excelente elección 🤩
DM
Daddy MITCHELL
Jan 10, 2026
5.0
Drive thru is always fast
DV
Dowry Valdez
Jan 5, 2026
5.0
Excelente gracias por todo su apoyo y oraciones
PS
Petal Sinclair
Dec 23, 2025
5.0
Good customer service. food was tasty and I didn't have to wait long to get served. I love the location I visited off university and Broward. I love the garlic sauce it's my favorite for me I consider polo Tropical to be a good place to eat not too expensive. and they don't served you all that greasy food that you would most time find at most fast food locations I love the Cesar Salad. Place is clean so next time you're in the neighborhood drop on by and experience it.