Pollo Tropical

Reviews

• TB

  The Majestic Bodyguard

  Nov 17, 2025
  5.0
  It was a great experience coming to the store every time I do make an order at the store either dine in or take out all the work is exceptionally perfect especially the manager on duty Maidelis she gives great customer service and is very punctual with everything and the food and restaurant is very cleansing in a great manner.
• SN

  Shaniqua Newbold

  Nov 15, 2025
  1.0
  100% agree with the reviews insisting new management! Got to the door and they were locked on both sides. They were already supposed to be open by that time. Multiple employees inside saw me and my two family members and proceeded to walk to the back to avoid interacting with us. I tried calling the store and got the call center, who also could not get in contact with the store after 3 attempts. 10:40a another lady came up and the door was still locked. A dark-skinned, heavy set, tall man came to the door on the phone (not with customer service) and finally unlocked it. My grandmother asked what happened and why no one that saw us at the door couldn’t just tell us they had to delay opening - regardless of the fact they should’ve been open by then. The manager proceeded to lie, saying we were there before it was time to open and NONE of the workers spoke English but him… Removing him would be best for business. Everyone involved was very unprofessional and unkind.
• BB

  Blair Bell

  Nov 11, 2025
  3.0
  I have a love hate relationship with this Pollo location. I’ve worked for PT myself in the past. I truly believe this location needs better management. I go often and I can see the turnover rate is EXTREMELY high. There are always more than enough employees, but there is no cohesiveness and teamwork. This often leads to incorrect orders. The food itself is a hit or miss. Some days it’s excellent, some days it’s not good at all. My biggest issue is when I order a whole chicken and an additional half, the whole chicken is all dark meat. I understand that white meat is more expensive, however it’s a whole chicken which obviously comes with 4 pieces of dark meat and 4 pieces of white meat. I wish the employees would ask and not assume I don’t know the difference. Other than that, it’s still one of my favorite locations.
• DD

  Diamond

  Nov 9, 2025
  5.0
  I came in today the person dealing with my order, Travis was absolutely amazing. He was sweet, respectful, and very helpful in letting me know what was the better option to get since I was feeding 5. I will definitely be coming to this pollo again just to be served by this wholesome man you can tell he loves what he does.
• MS

  Melanie Seecoomar

  Nov 9, 2025
  5.0
  I went in today at this location around 4pm and I will say Travis has given me the upmost professional service ever. Respectable, knowledgeable and he has a great sense of humor. He knows how to talk to his team and everyone there seems to like being at work! I’ve went into other locations and have never had this great of service before. I will always come back to this location due to the service.

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