Chipotle Mexican Grill

3.5
1365 reviews
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About

Fast Food RestaurantMexican Restaurant
Chipotle Sunrise and University is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1760 N University Dr, Plantation, FL
33322, United States

Hours

Reviews

3.5
1,365 reviews
5 stars
604
4 stars
243
3 stars
111
2 stars
74
1 star
333

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unhelpful staff, with many customers feeling ignored or rushed during their interactions.

Food Quality

Customers frequently reported issues with food quality, including cold, poorly prepared, or incorrectly assembled orders, as well as running out of key ingredients.

Cleanliness

The restaurant was often described as dirty, with unclean tables and food preparation areas, raising concerns about hygiene.

Order Accuracy

Many customers experienced problems with incorrect or incomplete orders, particularly with online pickups, leading to frustration.

Atmosphere

The overall atmosphere was noted as uncomfortable, with staff appearing unmotivated and engaged in personal conversations rather than serving customers.
  • LM
    latisha marshall
    2 days ago
    1.0
    Terrible the lady that was taking our order was so rude and unpleasant I almost walked out she acted like we were bothering her and the food was so dried up and the containers were empty. She didn't even want to replace stuff unless it was empty she was going to the online side in order to complete ppls order never again.
  • DH
    Donna Latreesa Hobbs
    Nov 5, 2025
    5.0
    Over all, the food hits the spot, the service is focused, and food is delivered in a timely manner... My only 🐄 (beef) is the tables and eating area could be swipe down more often. Grunge in a restaurant is noticeable and a turn off, 4REAL 👎 no matter how tasty the food....
  • VE
    Victor Espinal
    Nov 1, 2025
    2.0
    I've been coming for quite sometime to this location I could say they have had a change of management let's just say you can tell the difference as a worker in the customer service industry not agreeing with the customer is always right you have to consider caring to the customer somehow first the service was not to my need but to they're portion were put as the spoon not spread out on the salad after I told him they way of how I would've wanted no attention was giving. I get it is a fast paste but not a fast food restaurant therefore the care mention before I asked for something that is not in the front and that I always ask at almost all the prior chipotles including this one and I even mentioned to them the reason why I wanted and how they can give it to me they told no and I get it but throwing that the manager would've say no and then making fun of me or mocking me that I don't tolerate because I asked nicely this might be look as a complaint but I see it as constructive criticism again been in the same or close industry...
  • KM
    Kibel Muñoz
    Nov 1, 2025
    1.0
    I always come to this Chipotle, but it seems like they changed the manager because it keeps getting worse every time. Today I came and was really disappointed — I won’t be coming back. The chicken was salty, the employees had terrible attitudes, and when I asked for lemon and cilantro (which I always get since I eat here 3–4 times a week), they said they couldn’t give it to me. They didn’t even have green salsa or pico de gallo. Instead of improving, this location just gets worse, with smaller portions and food that’s served so carelessly it doesn’t even look appetizing 🤮
  • CC
    Chyna Cunningham
    Oct 23, 2025
    1.0
    If I could give this place zero stars I would I wish I would have looked at the young lady’s name tag this place is dirty and horrible and a bunch of young kids working here they had dirty rags around the food I ordered a steak bowl the girl gave me a jumbo scoop of rice that wasn’t cooked all the way the rice was crunchy the steak was not cooked she basically gave me no more than 6 pieces of steak she spreaded it out like it was a lot the place is filthy ,trash on the tables no one to clean them they need to be reported to bbb she’s the shortest girl there who wears a hat with her hair on bun

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill at Sunrise and University?

Chipotle is open every day from 10:45 AM to 11:59 PM.

Where is the Chipotle Mexican Grill located?

The restaurant is located at 1760 N University Dr, Suite 2, Plantation, FL 33322, USA.