Chipotle Mexican Grill

Reviews

• SS

  Survivor

  5 days ago
  1.0
  Horrible went into the business after just finishing a 6 hour chemo treatment and ask for brown rice and fresh chicken I got the worst customer service I ever experience and I am from Brooklyn the lady told be I better take what she had which was the white rice and then called the man behind me leaving me just standing there. Then I ask for the manager and that made the worker take of and threaten me and walked out of Chipotle yelling and screaming so know I am in full defense mode of what it going to happen when I leave Chipotle be cause people are crazy and the little things like asking for brown rice will get a worker upset. Smh that led to the manager or who ever to call the police. Um this business needs to close down the food is nasty along with the entire staff. And you don't save anything by calling the police department that's not a emergency that's poor management.
• ST

  Sergio Terron

  Dec 30, 2025
  1.0
  I never leave negative reviews but geez, this chipotle earned it. I walked in to see the whole staff chit chatting in the back not even working just all standing around listening to music. After about 4 min someone finally mustard up the will to take my order, they we out of about half the items they offer, but they went to go get white rice from the back, which was not even cooked properly, they literally served raw rice in my burrito felt like I was eating rocks and pebbles, threw away the whole burrito. And then comes the time to pay, the employee serving the food yelled for a cashier to which the other employee replied “he can wait” to where I stood another 5 min for someone to charge me for the raw burrito. Staff was rude restaurant was disgusting not a single plastic Togo fork or clean table in the whole place. First and last time I’ll ever come to this location. (Rice does not mush, it literally snaps in half because it’s raw)
• DB

  Denelia Boyland

  Dec 29, 2025
  1.0
  My experience at this location has progressively gotten worse. There are frequent outages. Today, there was no cheese and no containers for sour cream or any extras. This isn’t my first time experiencing outages at this location, which I have never experienced at any other location. Today, however, was the straw that broke the camel’s back. The staff member who helped me with my order rushed me to the point where I became flustered. I was being rushed, when there was no one else in line. They threw the food into the container as if it were being served to animals. And after all of that bad customer service. The rice was undercooked, and the chicken was hard. I will never visit this location again. You never know what a person is going through and being rude and dismissive makes an okay day bad!
• AH

  Arturo Hernández

  Dec 24, 2025
  1.0
  The customer service at this Chipotle is absolutely terrible. The employees treat customers poorly and do everything with a bad attitude. One employee literally yelled at me and threw my burrito away just because I didn’t understand his question. He was asking which protein I wanted, but instead of saying “protein” (as it appears on the menu), he kept saying “meat.” English is not my native language, so I wasn’t expecting that wording. On top of that, the employee serving the food had an obvious angry expression the entire time. Overall, it was a very unpleasant experience and honestly makes you not want to come back. We are so aware of how bad the service usually is that my wife prefers to order through the app to avoid dealing with the staff directly. Even then, her order took 40 minutes to be ready. Completely unacceptable. Not even ordering ahead guarantees decent service
• SD

  Simon Desir

  Dec 20, 2025
  1.0
  Worse attitudes ever. You go to the pick up because you don’t wanna wait in a line, yet there’s DoorDash drivers that cause a long line In the online order area, which is understandable because it’s a small space but I wish they stepped back when the order isn’t ready. I go up to look for my order because there are bags on the shelf, and one of the employees snatch the bag out of my hand and rudely ask, what is the name under my order? .. Not to mention, they had the bags turned so the customers cannot see the name on the shelf. What is the point of having the name turned towards the employee when they already made the order and it’s on the shelf? It makes no sense at all if the order is ready, turn it around so the customer can see their name and see that their order is ready. They wouldn’t have to stop their process and making other people orders to help me. The whole store is a complete mess. Couldnt get his name because I was shocked but it was the white/hispanic young man with curly hair

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