Business Details
About
Sandwich Restaurant
Looking for the best cheesesteaks in town? We've been serving mouthwatering sandwiches since 1986. Our menu boasts a wide selection of cheesesteaks, prepared with steak or chicken grilled to perfection, topped with melted cheese, and toppings prepared just for your meal. Pair a cheesesteak with our delectable Gourmet Fries and a Real Fruit Lemonade. We only use the best ingredients so every bite and sip is packed with flavor. When you're craving a classic cheesesteak, our grill masters will craft an unforgettable meal. Come dine in with us or order online at charleys.com for pickup or delivery. Don't settle for anything less than the best--Charleys Cheesesteaks has the #1 cheesesteak in the world!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Charleys Cheesesteaks
8000 W. Broward Blvd., Space FC-12, Plantation, FL
33388, United States
Hours
Reviews
3.8
187 reviews
5 stars
105
4 stars
22
3 stars
15
2 stars
6
1 star
39
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with complaints about rude staff and unprofessional behavior from management.
Food Quality
Mixed feedback on food quality; while some customers enjoyed the cheesesteaks and fries, others reported issues with burnt food and incorrect orders.
Service Speed
Many customers experienced long wait times for their orders, leading to frustration and dissatisfaction.
Staff Competence
Several reviews mentioned a lack of training and professionalism among staff, contributing to negative customer experiences.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their excellent service and highlighted enjoyable food experiences.
- JPJina PaulDec 7, 20251.0The owner Mrs Paulina is very rude and disrespectful to me and other customers she yelled at me I'm just a customers this location need a new owner and they very cheap when it comes to plastic bags they give paper bag another too 🙃 you guys are loosing customers and she was snapping at another customer
- JSJ. ShieldsNov 25, 20251.0I have been coming to this location for years. This location was my daughter’s first job. The previous owner was wonderful and managed this location at top tier. Fast forward to present day, I will never order food from this location again. Yesterday’s experience was terrible. I patiently waited 45 minutes for my order that was mediocre at best. The staff here not only works at snail speed but they also have zero interpersonal skills. It was as if it was everyone’s first day of work. As my patience ran low, and I asked for the extra ranch I had paid for, I said “it should be free for the long wait”, the “manager” refused to look at me or make eye contact with me when I asked to speak to her. Poor customer service! I wish the “manager” the best of luck in her business venture at this location however from all the reviews, looks like she needs to step up her game.
- EPedward pellotNov 22, 20251.0Terrible customer service. I asked for Cajun on my fries and she said it was extra and clearly it says on the menu Cajun season is free with original fries. I just left with out buying anything.
- SSSara Coburn SmithNov 20, 20251.0If I'd done my research before I stopped by this location, I probably wouldn't have stopped here and would've driven further to the place I frequent. I had a horrible experience today! The lady in the picture and review above (an older Jamaican woman) was extremely rude and obnoxious. Clearly she needs some training, as she doesn't know anything about great customer service. It's not a location I'd recommend or visit again. Ma'am, you've got to do better!
- BCBrittney CarlisleOct 18, 20251.0The people that work here are completely incompetent and rude. My kids love charlies and I always end up getting got by this location. Horrible service. Unprofessional staff and managers that's hide out in the back. Any extra issues that may rise they roll their eyes and don't deal with anything. Absolutely worthless
Frequently Asked Questions About Charleys Cheesesteaks
What are the pickup hours at Charleys Cheesesteaks in Broward Mall?
Pickup is available daily with hours from 10:00 AM to 8:00 PM Monday through Saturday, and 11:00 AM to 6:00 PM on Sunday.
Does Charleys Cheesesteaks offer delivery or drive-through services?
Charleys Cheesesteaks does not offer delivery or drive-through services at this location.
During which hours is Charleys Cheesesteaks open for dine-in?
Charleys Cheesesteaks is open for dine-in from 10:00 AM to 8:00 PM Monday through Thursday, 10:00 AM to 9:00 PM on Friday and Saturday, and 11:00 AM to 6:00 PM on Sunday.
Where is Charleys Cheesesteaks located?
Charleys Cheesesteaks is located at 8000 W. Broward Blvd., Space FC-12, Plantation, FL 33388.
What type of food and specialties does Charleys Cheesesteaks serve?
Charleys Cheesesteaks serves mouthwatering cheesesteaks with steak or chicken, Gourmet Fries, Real Fruit Lemonade, and other comfort foods, including vegetarian options and a children's menu.
What payment options are accepted at Charleys Cheesesteaks?
They accept American Express, Discover, MasterCard, Visa, debit cards, credit cards, and mobile NFC payments.
Is Charleys Cheesesteaks wheelchair accessible and family friendly?
Yes, the restaurant features wheelchair accessible entrances, parking, seating, and restrooms, and welcomes families and children.
Is there nearby ice cream or dessert options close to Charleys Cheesesteaks?
Yes, Häagen-Dazs, an ice cream and smoothie shop, is nearby at Broward Mall for a sweet treat after your meal.
Are there other dining options near Charleys Cheesesteaks at Broward Mall?
Yes, nearby options include Kelly's Cajun Grill for Cajun and Asian cuisine, Jerk Grill Express for Jamaican food, Sarku Japan and 107 Taste Plantation for Japanese dishes, and more at the Broward Mall food court.
Can I shop for clothing or accessories near Charleys Cheesesteaks?
Yes, nearby stores like Beya (jewelry and fashion accessories), Journeys (shoes), Claire's (fashion accessories), H&M (clothing), Zumiez (clothing and sportswear), and Intrigue Couture (men's and women's clothing) provide great shopping options.