CAVA

Reviews

• EM

  Emily Marsans

  2 days ago
  1.0
  Waited 10 minutes for one of the workers to get out of the bathroom. Waited 40 minutes for our order nobody communicated we had to keep asking to check on our order, every customer was treated poorly and everyone was waiting. Save yourself the trouble and go to the hialeah cava because this place was a joke. I’ve never placed a review but this place was genuinely so horrible lol
• JE

  Jay Elaine

  3 days ago
  3.0
  I really wish this wasn’t the only location local to us because man the customer service here SUCKS! Nobody smiles, they’ll rush you down the line to the point where you’re almost anxious, God forbid you have a question, they don’t speak up, won’t even look at you, just a weird set of people, majority of them are super unfriendly. And it’s like this every single time I go. Tonight was the first time that we encounter just 1 decent employee (Thank you, Brooke) the rest of y’all need customer service training, ASAP! And by the way I don’t care how much it cost, if I ask for it give it to me and I’ll pay for it. Thank you.
• KK

  Katie

  Jan 4, 2026
  2.0
  my experience has been horrible…. i went yesterday after gym to try this place out and this one lady was so rude when i picked up my order and rolled her head at my friend and i instead of asking our names. huge attitude and when i asked where my free pits was she said there wasn’t anymore but my pits i paid for they had? and i just ordered on doordash as i am at work and they forgot my pits chips and my two sauces. it’s not that hard as i work in the same industry. who knows what else is missing from my bowl order.
• TT

  Too Too

  Dec 22, 2025
  5.0
  ⭐️⭐️⭐️⭐️⭐️ Salad lovers, this one’s elite. As a Level 7 Google Reviewer with past reviews reaching 70,000+ views, I don’t post lightly—and this bowl earned it. I ordered the spicy honey chicken on a Splenda salad base with mixed roasted veggies, and it delivered on every level. The chicken strikes that rare balance of sweet heat that’s flavorful, juicy, and intentional—not overpowering, just right. The date vinaigrette deserves real recognition. It’s smooth, lightly sweet, and grounding, pulling the entire bowl together with depth and balance. Nothing feels accidental here. And do not skip the cinnamon sugar pita bread with honey. Warm, soft with a light crisp, and perfectly drizzled—it’s the ideal finish. Sweet, comforting, and the kind of add-on that turns a good meal into a memorable one. What continues to stand out about CAVA is consistency. The food feels fresh, elevated, and thoughtfully composed. This isn’t a “healthy compromise”—it’s bold, satisfying, and crave-worthy. If you’re deciding whether to try the spicy honey chicken with date vinaigrette and cinnamon sugar pita—this is your sign. Con: A NON-SERVICE Dog was allowed in the dining area. When I reached out to management, the phone rang, rang, rang.
• SC

  Sarah C

  Dec 18, 2025
  1.0
  I ordered two bowls on 12/15/25 and was contacted by the DoorDash driver upon arrival because CAVA was out of lamb meatballs. I requested chicken shawarma as a substitution. When the order arrived, one bowl had only one lamb meatball and wasn’t filled to the top, and the second bowl had the wrong protein entirely. This follows a previous DoorDash order from this same location where my bowl was missing the protein altogether. Because this was the second issue, I drove 20 minutes to the restaurant to have it resolved. I asked to speak with the manager, Bailey, and explained the situation. Unfortunately, he showed no empathy, did not apologize, and immediately told me to go to CAVA’s website for a refund. After leaving the comfort of my home to address the issue in person, I was offered no immediate solution. When I told Bailey that my order needed to be remade, he instructed me to wait in line to have it corrected. The lack of accountability and customer care was shocking. This was abysmal customer service and a poor representation of the CAVA brand. I expect much better quality control and customer service, especially when mistakes are repeated.

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