Wendy's

Reviews

• AC

  Arturo Cantu

  Oct 20, 2025
  1.0
  I am writing to express my disappointment with the service I received at this Wendy's location. As a local resident living within walking distance, I have consistently valued the convenience and affordability of this restaurant, particularly during challenging times. Today, I placed a mobile order through Uber for pickup, and upon arrival, I approached the counter while monitoring my phone, which indicated that my order was still being prepared. The shift leader, recognizable by her blue button-down shirt, gave me a questioning look, prompting me to inform her that I had a mobile order. She then turned to a man wearing a black shirt, who appeared to be searching for my order on the POS system. Moments later, my phone displayed an apology message stating that Wendy's was unable to fulfill my order. I inquired about canceling the order, and the man claimed that this was not possible. When I asked if he was the general manager, he confirmed that he was. I expected him to offer to take my order while accessing the POS system, but he did not. Despite waiting for a few seconds, he failed to take my order . Notably, my past experiences at this location have been exceptional, but the service I received today was subpar, and the staff seemed unconcerned with upholding the brand's standards or providing a welcoming experience for a local customer
• MB

  Mel B

  Oct 4, 2025
  1.0
  I had a terrible experience at this Wendy’s. I asked for a refund for an upcharge on a drink they didn’t even have, and instead of handling it professionally, the staff laughed at me. The manager was present and did nothing to correct their behavior. When I later called to ask for the district manager’s number, Shawn rudely refused to provide it and told me to “Google it.” Completely unprofessional and disrespectful.
• YM

  Yarissa maria

  Oct 3, 2025
  5.0
  Delicious food quality
• RH

  Ryno's Horn

  Aug 19, 2025
  5.0
  The wait was a little bit longer than I would like but still bearable!
• LR

  L Rich

  Aug 3, 2025
  2.0
  David, apparently a store manager (no name or role identification) is condescending and rude to his employees and customers. Snaps orders to staff - no please, thank you and doesn’t have time to explain when they appear confused. He apparently thrives in running his own fiefdom and presumes that guest and employee alike know how important he is. Also, in his realm, the timeliness of window orders is critical so that staff make customers leave the drive thru window to wait for food even if no other cars are in line and speed reigns over good customer service. On my order several errors- sandwich made wrong, missing food and at home realized missing dipping sauce. I’m okay with waiting or fixing mistakes- fast food is a tough job (been three done that) - but a nasty supervisor with a Napoleon complex in too much of a hurry to be nice THAT does not set a good example. Ugg don’t expect much from here.

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