Wendy's

3.6
1231 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
At Wendy’s in Plant City, FL we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Plant City, FL hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1601 W. Baker, Plant City, FL
33563, United States

Hours

Reviews

3.6
1,231 reviews
5 stars
472
4 stars
268
3 stars
182
2 stars
101
1 star
208

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

While some customers enjoyed the food, there were numerous complaints about cold items, incorrect orders, and even raw chicken.

Management Concerns

Several reviews highlighted unprofessional behavior from managers and staff, contributing to a negative customer experience.

Technology Problems

The new AI ordering system received criticism for being inefficient and causing order errors.

Cleanliness

Multiple reviews mentioned unsanitary conditions, including dirty tables and malfunctioning restrooms.
  • RC
    Roger Duran (Caleño)
    Dec 30, 2025
    1.0
    A multi billion dollars business that doesn't have change for a $100 is wild, largest bill take is $50 if I have not eaten at Wendy's before, this closes the deal will never ever buy here, don't deserve my business or money
  • DH
    David Heller
    Dec 21, 2025
    1.0
    You have to order - in a drive thru - through an AI chat bot. It's so awful. It takes forever, does not understand American standard (God help you if you have an accent), and is a clear effort to cheapen an already cheap experience. Fast food, meet airline customer service.
  • HH
    Hubbl3
    Nov 21, 2025
    5.0
    Manager was awesome thanks again man
  • AC
    Arturo Cantu
    Oct 20, 2025
    1.0
    I am writing to express my disappointment with the service I received at this Wendy's location. As a local resident living within walking distance, I have consistently valued the convenience and affordability of this restaurant, particularly during challenging times. Today, I placed a mobile order through Uber for pickup, and upon arrival, I approached the counter while monitoring my phone, which indicated that my order was still being prepared. The shift leader, recognizable by her blue button-down shirt, gave me a questioning look, prompting me to inform her that I had a mobile order. She then turned to a man wearing a black shirt, who appeared to be searching for my order on the POS system. Moments later, my phone displayed an apology message stating that Wendy's was unable to fulfill my order. I inquired about canceling the order, and the man claimed that this was not possible. When I asked if he was the general manager, he confirmed that he was. I expected him to offer to take my order while accessing the POS system, but he did not. Despite waiting for a few seconds, he failed to take my order . Notably, my past experiences at this location have been exceptional, but the service I received today was subpar, and the staff seemed unconcerned with upholding the brand's standards or providing a welcoming experience for a local customer
  • MB
    Mel B
    Oct 4, 2025
    1.0
    I had a terrible experience at this Wendy’s. I asked for a refund for an upcharge on a drink they didn’t even have, and instead of handling it professionally, the staff laughed at me. The manager was present and did nothing to correct their behavior. When I later called to ask for the district manager’s number, Shawn rudely refused to provide it and told me to “Google it.” Completely unprofessional and disrespectful.

Frequently Asked Questions About Wendy's

Is Plant City 513 Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-through hours at Wendy's in Plant City?

The drive-through at Wendy's in Plant City is open daily from 6:00 AM to 1:00 AM.