McDonald's

3.2
3164 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2601 Thonotosassa Rd, Plant City, FL
33563, United States

Hours

Reviews

3.2
3,164 reviews
5 stars
1,009
4 stars
561
3 stars
507
2 stars
276
1 star
811

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times for food, both in the drive-thru and inside the restaurant.

Food Quality

Many reviews mentioned cold or stale food, with several customers expressing dissatisfaction with the freshness of their meals.

Cleanliness

Numerous customers noted unpleasant odors and unsanitary conditions within the restaurant, including dirty tables and floors.

Customer Service

There were multiple complaints about rude staff and poor customer service, with some customers feeling ignored or mistreated.
  • TP
    Terra “Troll” Powell
    Jan 1, 2026
    1.0
    Frappe machine is always down. While ordering a plain burger it's usually messed up and the attitude of some of the females even tho I've never made complaints is outrageous
  • AY
    Alicia Youngblood
    Dec 29, 2025
    1.0
    I eat here but only through the drive-thru. I picked up Uber orders inside and it smells horrible it smells like either gas is leaking somewhere or straight sewage toilet water I don't really know how people are still sitting down in the lobby and actually eating with that horrible smell I'm actually surprised no one has been able to call the health department something is not right
  • JJ
    John
    Dec 26, 2025
    1.0
    This is the third time my order was messed up and cold. There is no accountability and when you tell them your order is wrong they get mad. This is by far the worst McDonalds we have ever been in. I will be calling corporate and others about this McDonalds. This has to stop. It’s not hard to take an order and put the items in the bag. Why is my food always cold? Screw this McDonalds .
  • BS
    Bryan Sercu
    Dec 22, 2025
    1.0
    Many people waiting in lobby for food and all were upset from waiting a long time. No employee asks what people are waiting on or if they have been helped. People waiting at register to order. They quickly come from back with an order, call out number, then dissappear to the back again ignoring customers that are trying to get their attention. Waited 20 min, to find out my Uber order had been ready the whole time. They never called it out. It also smells like sewage in there.
  • CM
    Colin M
    Dec 17, 2025
    1.0
    I don’t do know about the food but the establishment seemed clean. Have been on a road trip for hours and left right after work for it. Stopped to get food at this McDonald’s and they said it was going to be a 10 minute wait and I happily waited and when she had asked for my order I found out they only had breakfast and I just said okay and that I was okay and left but had thought abt coming back . When I drove away I heard her say some nasty remark and assured that I wouldn’t come back and i hope no one else does while she’s working!

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 2601 Thonotosassa Rd, Plant City, FL?

This McDonald's location is open 24 hours a day, 7 days a week.

Does this McDonald's offer drive-through service?

Yes, the McDonald's at this location has a drive-through that is open 24/7.