Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.6
2,374 reviews
5 stars
1,047
4 stars
469
3 stars
247
2 stars
158
1 star
453
What are people saying?
AI-generated from recent customer reviews
Food Quality
While many customers praised the food for its flavor and value, there were numerous complaints about overcooked, dry, or incorrect orders.
Customer Service
Service experiences varied widely; some customers reported friendly and helpful staff, while others encountered rude behavior and poor communication.
Order Accuracy
A significant number of reviews highlighted issues with missing items or incorrect orders, leading to frustration among customers.
Cleanliness
Several reviews pointed out cleanliness issues, particularly in the dining area and restrooms, which detracted from the overall experience.
Management Issues
Customers expressed concerns about management's responsiveness to complaints and the overall organization of the staff.
- FAfredrick anthony2 days ago5.0HANDS DOWN BEST PLACE, The food is seriously delicious, their line person Zen and their drive thru cashier Victoria hands down the best duo in a work atmosphere i have ever seen. They communicate with one another and have a good working system to keep them organized and get the food out. Their teamwork is honestly the best thing i have seen in years, Great young working ladies. Will be coming back soon.
- DVDaniel Vinas5 days ago5.0Pollo Tropical absolutely knocked it out of the park today. From the moment I walked in, everything was on point — the kind of experience that makes you stop and say, “Wow… this team really takes pride in what they do.” 🔥 Food Quality: Fresh, flavorful, and cooked perfectly. The seasoning was spot-on, the chicken was tender, and every side tasted like it was made just for me. You can taste the care in every bite. 🔥 Hospitality: The staff was warm, welcoming, and genuinely friendly. They didn’t just “serve” — they connected, smiled, and made the whole visit feel personal. True hospitality you don’t see everywhere. 🔥 Accuracy: My order was flawless. Every detail exactly as I requested — not one thing missing or mistaken. That level of precision is rare and absolutely appreciated. 🔥 Speed of Service: Lightning fast! Even with customers coming in, the team moved with purpose and efficiency. No waiting around, no confusion — just smooth, fast, top-tier service. What stood out the most? This team is dialed in. You can feel the energy, the teamwork, and the pride in how they run things. Pollo Tropical didn’t just meet expectations — they crushed them. If you’re looking for great food, amazing hospitality, and a team that gets everything right, this is the spot. Hands down a FIVE-STAR experience.
- MSMelissa SchurmanNov 14, 20255.0I can not tell you how happy I am I found this Pollo Tropical!! I had bender tried it until about two weeks ago and I have literally gotten it every day for lunch!! Affordable, always ready when I get there and everyone is so helpful!!!
- LELuisbel EchevarriaNov 7, 20251.011/7/25 Went in around 7pm and the experience with manager was horrible he was arguing/screaming with a customer saying they had run out of food and he couldn’t help, the food today was horrendous.
- HAHeather A.Nov 6, 20255.0Ordered a pick up. Great option for busy families! The chicken is cooked right there behind the register you can see all the yumminess! These are nice sized chickens as well. The pulled pork is soooo excellent
Frequently Asked Questions About Pollo Tropical
What are the operating hours of Pollo Tropical in Pinellas Park?
Pollo Tropical is open daily from 10:00 AM to midnight, with delivery available from 10:30 AM to 11:30 PM.
Where is Pollo Tropical located in Pinellas Park?
Pollo Tropical is located at 3900 Park Blvd, Pinellas Park, FL 33781, USA.
Does Pollo Tropical offer delivery and takeout options?
Yes, Pollo Tropical offers both delivery and takeout services.
What types of cuisine does Pollo Tropical serve?
Pollo Tropical serves Cuban and Latin American inspired dishes, including their signature grilled chicken and mojo roast pork.
What payment methods are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, MasterCard, and Visa credit cards, as well as debit card and mobile NFC payments.
Is Pollo Tropical family-friendly and accessible?
Yes, Pollo Tropical welcomes families, offers high chairs, wheelchair accessible entrances, seating, restrooms, and free parking.
Does Pollo Tropical serve alcoholic beverages?
Yes, Pollo Tropical serves beer and wine, but does not have a bar or serve cocktails.
Are there notable restaurants near Pollo Tropical in Pinellas Park?
Nearby restaurants include BJ’s Restaurant & Brewhouse, Applebee’s, and another Pollo Tropical location, providing diverse food options before or after your visit.
What nearby services can I find around Pollo Tropical to assist with errands?
Nearby services include PNC Bank and ATMs, OneBlood donation center, and Penske Truck Rental, making it convenient to combine errands with your meal.
Are there any shopping or health-related locations near Pollo Tropical?
Yes, nearby you can find MadRag women's clothing store, Imagine Orthodontic Studio, PT Solutions physical therapy, and Sally Beauty supply store.