Brand Certified
Pollo Tropical
3.7(524 reviews)
Certified by Pollo Tropical • Mar 01, 2026
Business Details
13425 S. Dixie Hwy, Pinecrest, FL
33156, United States
Certified by Pollo Tropical • Mar 01, 2026
(786) 522-3935
Certified by Pollo Tropical • Mar 01, 2026
https://locations.pollotropical.com/fl/pinecrest/13425-s.-dixie-hwy
Certified by Pollo Tropical • Mar 01, 2026
About
Certified by Pollo Tropical • Mar 01, 2026
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Certified by Pollo Tropical • Mar 01, 2026
Hours
Certified by Pollo Tropical • Mar 01, 2026
Reviews
3.7
524 reviews
5 stars
271
4 stars
82
3 stars
43
2 stars
23
1 star
105
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on food quality, with some customers praising the taste while others reported issues like overcooked chicken and incorrect orders.
Service Experience
Customer service experiences vary widely; some staff are noted for their friendliness and efficiency, while others received complaints for poor attitudes and mistakes.
Cleanliness
The restaurant is generally reported as clean, with some customers highlighting it as one of the cleanest locations.
Order Accuracy
Several customers experienced issues with order accuracy, including missing items and incorrect food portions.
Value for Money
Customers expressed concerns about portion sizes relative to prices, with some feeling that the meals do not provide good value.
- CFCari FarinasFeb 19, 20261.0I've been seeing the commercials so I went through drive-thru and ordered a whole chicken value meal. The food was hot but what a disappointment....no beans all liquid soup, rice barely serves 2ppl and the chicken...well overcooked, dry and short a thigh. Oh and kicker..the Yuccas, undercooked. Keep going! Come on Pollo! What happened?
- BLBrany LeyvaFeb 17, 20265.0Great food
- PGPatricia GarlandFeb 17, 20264.0Good for this type of chain restaurant.
- DCDennis CFeb 11, 20261.0Esa sucursal de pollo tropical es la peor que eh visto en mi vida, llegando una mujer dando complain por que nunca le mandaban los postres, otro señor queriendo comer tranquilamente dentro del local 20 minutos esperando y no salía su pedido lo tuvo que poner para llevar, yo pedí para llevar y no me echaron cubierto, el arroz casi crudo no tiene casi frijoles ni pollo, vaya que me tocó pedir cubiertos en el pollo tropical de Hallandale, tremenda basura la de esa sucursal
- FFFrank Figue (Frank)Feb 5, 20265.0Su especialidad el pollo a la parrilla es excelente y buen precio
Frequently Asked Questions About Pollo Tropical
What are the delivery hours for Pollo Tropical in Pinecrest?
Pollo Tropical offers delivery every day from 10:00 AM to 11:30 PM.
What are the regular opening hours of Pollo Tropical in Pinecrest?
The restaurant is open daily from 10:00 AM to midnight, except it is closed on December 25th.
Does Pollo Tropical offer online ordering for pickup or delivery?
Yes, you can order online for delivery or pickup at https://order.pollotropical.com/menu/pollo-10254/
What types of cuisine and dishes does Pollo Tropical in Pinecrest serve?
Pollo Tropical serves Cuban and Latin American inspired dishes, including signature grilled chicken, mojo roast pork, and TropiChop bowls, with options suitable for vegetarians and children.
Which payment methods does Pollo Tropical accept?
They accept American Express, Discover, MasterCard, Visa, credit, debit, and mobile NFC payments.
Does Pollo Tropical have seating and is it family-friendly?
Yes, Pollo Tropical offers seating, welcomes families and children, and has high chairs and wheelchair accessible seating and restrooms.
Is Pollo Tropical located near any hardware or home improvement stores in Pinecrest?
Yes, The Home Depot, a home improvement and hardware store, is nearby, making it convenient to grab a meal after shopping for home supplies.
Are there grocery stores or pharmacies near Pollo Tropical?
Publix Super Market at Pinecrest and Walgreens pharmacy are close by, so you can conveniently shop for groceries or pick up prescriptions before or after dining.
What nearby services can complement a visit to Pollo Tropical?
Nearby services include Minute Key locksmiths, Galloway Animal Clinic for veterinary needs, and OfficeMax Tech for computer repair, all close to Pollo Tropical.
Is it easy to access Pollo Tropical if traveling via US1 and SW 132 St?
Yes, Pollo Tropical is near the US1 & SW 132 St area, providing convenient transportation access to the restaurant in Pinecrest.
Brand Certified Facts from Pollo Tropical
This information is certified by Pollo Tropical and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: