Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.7
512 reviews
5 stars
264
4 stars
80
3 stars
42
2 stars
23
1 star
103
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer service experiences vary significantly, with some praising staff for being friendly and attentive, while others report rude behavior and poor order accuracy.
Food Quality
Food quality is inconsistent; while many customers enjoy the taste and freshness, there are complaints about burnt chicken and incorrect orders.
Cleanliness
The restaurant is often noted for its cleanliness, contributing positively to the dining experience.
Order Accuracy
There are frequent issues with order accuracy, including missing items and incorrect food portions.
Pricing Concerns
Some customers feel that the prices are high relative to the portion sizes and quality of food received.
- AAAidielDec 3, 20251.0Manager poco profecional
- FMfelix marquezNov 14, 20255.0Muy buena elavoracion ybuenos precios
- SSSamuel SatterfieldNov 5, 20252.0Someone is going to be really disappointed when they receive my order of 1 item, instead of the multiple items I ended up receiving of theirs. This was a first for me, the bag and receipt are correct, but the food inside is completely someone else's food. Hard to trust a restaurant that can't get matching their food to the order correctly.
- FGFLA Miami G.Oct 26, 20254.0Fresh and fast
- KVKleber Jose VegaOct 14, 20255.0Awesome Attention
Frequently Asked Questions About Pollo Tropical
What are the delivery hours for Pollo Tropical in Pinecrest?
Pollo Tropical offers delivery every day from 10:00 AM to 11:30 PM.
What are the regular opening hours of Pollo Tropical in Pinecrest?
The restaurant is open daily from 10:00 AM to midnight, except it is closed on December 25th.
Does Pollo Tropical offer online ordering for pickup or delivery?
Yes, you can order online for delivery or pickup at https://order.pollotropical.com/menu/pollo-10254/
What types of cuisine and dishes does Pollo Tropical in Pinecrest serve?
Pollo Tropical serves Cuban and Latin American inspired dishes, including signature grilled chicken, mojo roast pork, and TropiChop bowls, with options suitable for vegetarians and children.
Which payment methods does Pollo Tropical accept?
They accept American Express, Discover, MasterCard, Visa, credit, debit, and mobile NFC payments.
Does Pollo Tropical have seating and is it family-friendly?
Yes, Pollo Tropical offers seating, welcomes families and children, and has high chairs and wheelchair accessible seating and restrooms.
Is Pollo Tropical located near any hardware or home improvement stores in Pinecrest?
Yes, The Home Depot, a home improvement and hardware store, is nearby, making it convenient to grab a meal after shopping for home supplies.
Are there grocery stores or pharmacies near Pollo Tropical?
Publix Super Market at Pinecrest and Walgreens pharmacy are close by, so you can conveniently shop for groceries or pick up prescriptions before or after dining.
What nearby services can complement a visit to Pollo Tropical?
Nearby services include Minute Key locksmiths, Galloway Animal Clinic for veterinary needs, and OfficeMax Tech for computer repair, all close to Pollo Tropical.
Is it easy to access Pollo Tropical if traveling via US1 and SW 132 St?
Yes, Pollo Tropical is near the US1 & SW 132 St area, providing convenient transportation access to the restaurant in Pinecrest.