Pollo Tropical

3.7
508 reviews
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Business Details

13425 S. Dixie Hwy, Pinecrest, FL
33156, United States
(786) 522-3935
https://locations.pollotropical.com/fl/pinecrest/13425-s.-dixie-hwy
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About

Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago. Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls. At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Pollo Tropical
13425 S. Dixie Hwy, Pinecrest, FL
33156, United States

Hours

Reviews

3.7
508 reviews
5 stars
262
4 stars
79
3 stars
42
2 stars
23
1 star
102

What are people saying?

AI-generated from recent customer reviews

Service Quality

Many customers praised the friendly and attentive service from staff members like Erick and Armon, highlighting their positive attitudes and willingness to help.

Food Quality

While some reviews noted excellent food quality, others reported issues with overcooked or poorly portioned meals, indicating inconsistency in food preparation.

Cleanliness

The restaurant was frequently described as clean and well-maintained, contributing positively to the overall dining experience.

Order Accuracy

Several customers experienced issues with order accuracy, including missing items and incorrect portions, suggesting a need for improvement in this area.

Pricing Concerns

Some customers felt that the prices were high relative to the portion sizes and quality of food received, leading to dissatisfaction.
  • FM
    felix marquez
    Nov 14, 2025
    5.0
    Muy buena elavoracion ybuenos precios
  • SS
    Samuel Satterfield
    Nov 5, 2025
    2.0
    Someone is going to be really disappointed when they receive my order of 1 item, instead of the multiple items I ended up receiving of theirs. This was a first for me, the bag and receipt are correct, but the food inside is completely someone else's food. Hard to trust a restaurant that can't get matching their food to the order correctly.
  • FG
    FLA Miami G.
    Oct 26, 2025
    4.0
    Fresh and fast
  • KV
    Kleber Jose Vega
    Oct 14, 2025
    5.0
    Awesome Attention
  • MT
    m trumerci
    Sep 20, 2025
    5.0
    For years we have eaten at many different Pollo Tropicals . This one is the best one by far . The food is always good. Blk beans are spectacular. The chicken always seasoned & grilled just right . The store is always super clean But the best is the staff which are awesome . There’s a young man named Erick who’s a Rock star. Great positive service with a smile and a great attitude. Today when took our order we noticed he was being congratulated for his Birthday by co workers . Even on his Birthday he’s working with an energy & great service that’s notable. Kudos to Erick & a super Birthday. He’s one of the biggest reasons why we keep coming back 🎉🎉🎉
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Frequently Asked Questions About Pollo Tropical

What are the delivery hours for Pollo Tropical in Pinecrest?

Pollo Tropical offers delivery every day from 10:00 AM to 11:30 PM.

What are the regular opening hours of Pollo Tropical in Pinecrest?

The restaurant is open daily from 10:00 AM to midnight, except it is closed on December 25th.