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Brand Certified

Chipotle Mexican Grill

3.8
(707 reviews)

About

Mexican Restaurant
Chipotle Pinecrest is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
12227 South Dixie Highway, Pinecrest, FL
33156, United States

Hours

Reviews

3.8
707 reviews
5 stars
367
4 stars
107
3 stars
80
2 stars
29
1 star
124

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with food quality, including burnt meat, stale chips, and inconsistent portion sizes.

Ingredient Availability

Many reviews highlighted that the restaurant often runs out of key ingredients like rice, beans, and meats, leading to customer dissatisfaction.

Service Issues

Numerous customers experienced poor service, including rude staff, long wait times, and incorrect orders.

Cleanliness

Several reviews mentioned that the restaurant was dirty, with overflowing trash bins and unsanitary conditions.

Management Concerns

Customers expressed a need for better management, citing issues with staff training and overall restaurant operations.
  • JM
    Jacquelyn Martinez
    Feb 22, 2026
    1.0
    On Friday, February 20, 2025, my husband and I visited this location for dinner in the late evening. Although we had never been to this particular location before, it was conveniently located on our way home, so we decided to stop. Upon entering and after purchasing our food, we immediately noticed that the dining area was in unacceptable condition. Nearly every table had leftover food and trash on it, and the trash cans near the entrance were overflowing. Had we noticed the condition of the restaurant prior to ordering, we would have chosen to leave and dine elsewhere. While attempting to find a clean table, we observed behavior from staff that was extremely unprofessional. A female employee began clearing tables, at which point a male employee working at the register threw a paper ball at her. Shortly after, she returned to the front counter area where two male employees and another female employee were present, and the group began kicking the paper ball around the floor as if it were a soccer ball. This conduct was inappropriate and unacceptable in a food service environment, particularly while customers were dining. Beyond the lack of professionalism, the situation raised serious sanitation concerns. Employees were handling and kicking what was essentially trash and then returning to food service duties. This is both unsanitary and concerning. I strongly recommend that management review the security footage from that evening, as this behavior should be addressed promptly. The overall cleanliness of the restaurant, combined with the conduct of the staff, reflects poorly on the establishment and warrants immediate review and corrective action. Due to this experience, we will not be returning to this location. I hope this matter is investigated thoroughly to ensure higher standards of cleanliness and professionalism moving forward. What a waste of $40.00 spent on this meal!
  • CG
    Claudia GK
    Feb 13, 2026
    1.0
    Rude service . My kids were not greeted, and they were treated like an annoyance when they asked for help. The servers included but specially the Asian girl at the cashier was rude.
  • FA
    Fav “Fav001!” ARD
    Jan 27, 2026
    1.0
    Twice already I’ve ordered food to go and when I open the food the steak is beyond burned.
  • ML
    Mary Lavi
    Dec 30, 2025
    1.0
    the portion sizes are poor and the people serving have no idea how a Chipotle bowl generally looks. The customer in front of me complained of the same thing and the woman serving us the bowl kept making eye contact with the cashier about that first customer. This made my bowl look like it was served with her eyes cloed.
  • LP
    Lindsay Palavecino
    Dec 27, 2025
    1.0
    What a disappointment every single time I walk into this chipotle. Every time I come to order, they are ALWAYS out of veggies and some type of meat. Not that they are in the process of making the product, apparently they are “out” of the product which if that is true, it’s terrible management on their part. If they see this is a recurring issue, they need to buy more product in order to accommodate for their paying customers especially when I come in on a Saturday at 2pm.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill Pinecrest offer?

Chipotle Mexican Grill Pinecrest offers customizable Mexican fast-casual dishes including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

Where is Chipotle Mexican Grill located in Pinecrest?

The restaurant is located at 12227 South Dixie Highway, Pinecrest, FL 33156, next to Starbucks.

Brand Certified Facts from Chipotle Mexican Grill

This information is certified by Chipotle Mexican Grill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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