Fast Food RestaurantBurger JointChicken RestaurantBreakfast RestaurantTake Out RestaurantAmerican Restaurant
Since 1950, Whataburger has proudly served a bigger, better burger. It all started when a young entrepreneur named Harmon Dobson had a bold idea: to serve a burger so big that it took two hands to hold, and so good that after a single bite customers couldn't help but exclaim, “What a burger!” He named his humble burger stand in Corpus Christi, Texas, “Whataburger.” Over six decades later, we're still family owned and operated. Each and every Whataburger® is still made to order. We still use 100% pure beef and serve it on a big, toasted five-inch bun. And now, as we proudly serve burgers, chicken, salads and breakfast at more than 800 Whataburger locations across the country, that first burger stand is still close to our hearts.
While many customers praised the food for being fresh and tasty, there were several complaints about cold or improperly prepared items, including issues with specific orders.
Service Issues
Numerous reviews highlighted inconsistent service, with some customers experiencing long wait times, incorrect orders, and rude staff, particularly during busy hours.
Staff Friendliness
Several customers noted positive interactions with friendly staff members, although there were also reports of unprofessional behavior from some employees.
Cleanliness
The restaurant was generally described as clean, with some customers appreciating the efforts of staff to maintain hygiene standards.
LR
Lauchlan Reckner
4 days ago
5.0
We had a issue with our online order, went in store to get it fixed and Greta fixed it with no fuss or anything. Amazing job and very happy with service. The nicest lady and best customer service ive had in years
SS
Skyler
Feb 23, 2026
1.0
I would suggest going to any other whataburger or just avoid Whataburger altogether honestly. I was served raw chicken after previously being served chicken with a bone still in it at the same exact location. I understand mistakes happen but Whataburger has made it a struggle to even get a refund back and I would recommend just saving your money and going to an establishment that can do the bare minimum.
CL
Cara Likely-Craig
Feb 20, 2026
5.0
The hospitality at this fast food restaurant was amazing! All I received was smiles as I was welcomed in by the employees working up front. I received my food within 3-5 minutes and it was delicious! I would recommend coming to this whataburger.
GG
Gia Gonzalez
Feb 20, 2026
5.0
We had a great experience at Whataburger here in Burgess Road. From the moment I walked in the team was welcoming and professional. The food was fresh hot and made exactly the way I ordered it. The dining area was clean and you could tell the staff takes pride in keeping everything organized and running smoothly. The customer service really stood out. The team members were very friendly attentive and made sure my orders was correct before I left even during a busy time they stayed positive and work efficiently this Location consistently delivers, great quality and hospitality. I’ll definitely be coming back.
SB
sarah bluee
Feb 10, 2026
3.0
the owner should be ashamed!!
I usually don’t do this but I am in complete shock, I went to get my breakfast early this morning and what i saw blew my mind, they had one poor girl up front not only taking orders, BUT DOING EVERYTHING. she was doing the order taking, food making, food preparing and then right back to the next customer. she was so sweet even tho the crazy position she was put in, i believe her name was heather, i am just absolutely appalled that the owner can’t even get a proper team together to help their employees. and this isn’t just a one time deal, i figured out this is common for this poor girl to work completely by herself.
“at whataburger you’re family” not yalls employees apparently
What are the operating hours of Whataburger in Pensacola?
Whataburger in Pensacola is open 24 hours a day, 7 days a week, with holiday hours that may differ.
Does Whataburger offer curbside pickup and delivery services?
Yes, Whataburger offers both curbside pickup and delivery services for customer convenience.
Where is Whataburger located in Pensacola?
Whataburger is located at 815 E Burgess Rd, Pensacola, FL 32504, USA.
Can I view the Whataburger menu online or place an order through their website?
Yes, you can view the menu and place an order online at https://whataburger.com/menu?unitNum=168.
What types of food does Whataburger serve?
Whataburger serves a variety of foods including burgers, chicken, salads, breakfast items, lunch, dinner, and desserts.
Is Whataburger wheelchair accessible and does it accommodate children?
Yes, Whataburger has wheelchair accessible entrance, parking, seating, restrooms, and also welcomes children with a children's menu and high chairs.
Are there any nearby dining options around Whataburger on Burgess Rd?
Yes, nearby dining options include Sky's Pizza Pie and Coffee Guy Cafe, great places to check out before or after your visit.
What banks can I find close to Whataburger for convenient banking during my visit?
Nearby banks include Regions Bank, PNC Bank, and BBVA Bank, which can be convenient for any banking needs when visiting Whataburger.
Are there any wellness or medical centers near Whataburger?
Nearby wellness and medical centers include OrthoLazer, Nilssen Orthopedics - Ankle and Foot Center, Pensacola Podiatry, and Chiropractic Solutions of Pensacola.
Does Whataburger accept credit/debit cards and mobile payment options?
Yes, Whataburger accepts credit cards, debit cards, and mobile NFC payments; cash is not required.
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