At Wendy’s in Pensacola, FL we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Pensacola, FL hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Numerous reviews highlighted rude and unhelpful staff, particularly in the drive-thru, leading to a negative customer experience.
Cleanliness
Concerns were raised about cleanliness, especially in food handling and bathroom conditions, with reports of unsanitary practices.
Order Accuracy
Many customers reported receiving incorrect orders or missing items, contributing to frustration and dissatisfaction.
Food Quality
Several reviews mentioned cold or poorly prepared food, with some customers expressing disappointment in the overall quality.
Service Speed
Customers frequently noted slow service times, particularly during peak hours, leading to long waits for food.
LL
Lamar Lynn
Feb 4, 2026
1.0
After ordering at the window was told to pull up to the curb and wait, i sat there for 30 minutes waiting for my order and they were some of the rudest employees I've ever met, they didn't say anything I said hey how are you they just stared at me in the face, and after they brought the food 30 minutes later I said thank you the guy just held his arm out dropped the bag in my hands with a smug look on his face smirked and turned and walked away and didn't say a word I will never go back to this Wendy's it was horrible
MC
Marshall Coates
Jan 30, 2026
1.0
The Wendys app needs to change the Sacred Heart location to non mobile orders so that customers dont get confused on locations.
BB
Becca Boo
Jan 29, 2026
3.0
I have some concerns about cleanliness after a few things I seen. While waiting for my food I noticed most workers wore gloves which made me happy but the cashier doesn’t wear gloves which makes sense UNTIL she jumps in to help bag front counter food after touching money & when she grabs the fries her hands touch them because there is no way to grab the fries without your hands coming into contact with them a little which is not an issue when the fry guy with gloves does it but instead they have someone else bagging the orders and I watched TWO workers grab the broom & dustpan to sweep for a few seconds before going back to bagging and touching the food WITHOUT GLOVES!
🤦♀️ 🤮 Than a worker put her hand in the trash can by the fries to push the trash down and went back to bagging. NONE OF THEM WASHED THEIR HANDS INBETWEEN doing these things and at that point I did not want any food and was disgusted and worried about food poisoning or other germs on the food.
TO MAKE IT WORSE, I was in the bathroom & was surprised to see a worker wiping down all of the stall doors & walls & it surprised me at first (in a good way)… UNTIL I noticed she was using the SAME RAG to clean the toilet & sink AND MIRROR & the stall door and walls. 🤦♀️😩 That is beyond disgusting. I know many restaurants who don’t ever clean stall walls and doors so I was happy to see this until I realized what she was doing. It was ALL HALF ASSED too. She didn’t even use mirror cleaner & after cleaning the toilet wiped the mirror with the rag. It literally made the mirror look TERRIBLE (that’s not how you clean a mirror) so streaks and a fogginess was left on the entire mirror making it look gross & dirty. The toilet seats were the only thing wiped so the toilets were still dirty. Both toilet paper holders in the women’s restroom make an awful squeaking noise that’s so loud when pulling for the toilet paper. She literally just spread germs all over the entire bathroom. 🦠
When I do a job I have to do it right or it bothers me but no see not everyone feels the same. Food safety is extremely important when working in the food industry so this was appalling. The workers were friendly and they had a good team and were not short staffed. The restaurant has a nice atmosphere and is comfortable but these things I seen are unacceptable in my opinion and need to be addressed IMMEDIATELY. It’s managements job to hold their employees accountable or else they will continue to do the bare minimum. Not all workers need someone to manage them and tell them to do things right but sadly a lot of others do. I hope this gets addressed because it’s very dangerous for food safety and customers who consume the food.
AG
Azeen Grissett
Jan 23, 2026
1.0
The drive through lady had a nasty attitude , she slammed our drink on the counter service was horrible she didn’t give me a receipt I had to ask for one nor did they give us any napkins or condiments.
TM
Tj Mathias
Jan 14, 2026
3.0
Took 22 minutes to get our food at 9:30pm wheb there was only 1 other car in the drive-thru. We only ordered 2 burgers and 1 French fry.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the hours of operation for the Wendy's at 5685 N 9th Ave, Pensacola, FL?
This Wendy's location is open daily from 6:30 AM to midnight, including the drive-through.
Does this Wendy's location offer drive-through service?
Yes, the drive-through is open every day from 6:30 AM to midnight.
Can I order Wendy's food for delivery or takeout at this location?
Yes, delivery and takeout are available. You can order through the Wendy's app or at order.wendys.com and enter your address to check availability.
Is breakfast served at the Wendy's on N 9th Ave?
Yes, this location serves breakfast with options like breakfast combos, biscuits, croissants, and coffee.
What payment methods are accepted at this Wendy's?
This Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
How can I provide feedback or contact the Pensacola Wendy's location?
You can call the location directly at (850) 477-3566, reach Customer Care via live chat or phone at 888-624-8140, or complete the Wendy’s Customer Satisfaction Survey using your receipt details.
Are gift cards available at this Wendy's?
Yes, gift cards can be purchased in-restaurant, online, or through select retailers. You can order or check your gift card balance at wendysgiftcards.com.
What are some nearby dining options other than Wendy's at 5685 N 9th Ave?
Nearby dining options include Einstein Bros. Bagels for breakfast and coffee, Five Guys for burgers, and Jason's Deli food truck.
Which nearby places can customers visit before or after dining at Wendy's?
Customers can visit local spots like Kirkland's for home goods, Petco for pet supplies, or explore the West Florida Genealogy Branch Library for community resources.
Are there any nearby beauty salons near Wendy's at 5685 N 9th Ave?
Yes, Nail Talk, Hair By Crys, and Benefit Cosmetics BrowBar are nearby beauty salons you can visit along with your Wendy's trip.
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