At Wendy’s in Pensacola, FL we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Pensacola, FL hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Numerous reviews highlighted poor customer service, with reports of rude staff, long wait times, and unprofessional behavior.
Food Quality
Many customers expressed dissatisfaction with the food quality, citing issues such as cold, dry, or improperly prepared items.
Cleanliness
Some reviews noted that the restaurant was clean, while others reported filthy conditions, particularly in the dining area.
Order Accuracy
A significant number of customers experienced issues with incorrect or incomplete orders, leading to frustration.
JS
Jennifer Settle
Dec 13, 2025
1.0
Customer service does not exist and the Wendy's in Sacred Heart Hospital! Most of the workers including supervisors/managers are extremely unprofessional, unfriendly and rude! There is maybe one that is decent out of them all. They should be embarrassed and ashamed of themselves considering this is a HOSPITAL! People come in that are already going through a hard time or workers come in exhausted and the last thing they want is horrible service and rude people to deal with! This Wendy's need to hire new workers and managers! Not to mention they show just how much they do not want to be at work! Then leave and give me a better server! This isn't just a ONE time thing. I work in the hospital and every time I come in it's like this!
VM
Vivien Mouser
Mar 16, 2023
5.0
This wendys is great, always giving hot burgers out. Not all wendys do but this one does.
VC
Vivian Costa
Dec 1, 2021
5.0
Hey everyone, this is the best wendys to go to. They have great service and great hospitality. You won't get egg shells in your eggs, or get a bunch that's like a flying disk. So try this location. It's at Sacred heart hospital main entrance.
Is 337 - Sacred Heart Hospital Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is this Wendy's location at 5153 N 9th Ave Pensacola currently open?
Yes, this Wendy's location is open daily from 7 AM to 11 PM.
Does this Wendy's serve breakfast, lunch, and dinner?
Yes, this Wendy's serves breakfast, lunch, and dinner.
Can I order Wendy's delivery near 5153 N 9th Ave, Pensacola?
Yes, delivery is available. Check by entering your delivery address at order.wendys.com or through the Wendy's mobile app.
What payment options are accepted at this Wendy's?
Accepted payment methods include American Express, Cash, Discover, MasterCard, and Visa.
Does this Wendy's offer dine-in and takeout services?
Yes, this Wendy's offers both dine-in and takeout services, but does not have drive-thru or curbside pickup.
Where can I find the menu and pricing for this Wendy's?
Menu items and pricing can be viewed on Wendy's website at menu.wendys.com or via the Wendy's mobile app after selecting this location.
Where is this Wendy's located?
This Wendy's is located at 5153 N 9th Ave, Pensacola, FL 32504, USA.
Are there any healthcare facilities near this Wendy’s location?
Yes, nearby healthcare facilities include Sacred Heart Hospital, Surgical Neuro Group Pa, Studer Family Children’s Hospital, and multiple doctors and specialists.
How can the nearby Sacred Heart Hospital be useful when visiting Wendy’s?
If you are visiting Sacred Heart Hospital nearby, Wendy’s at 5153 N 9th Ave offers a convenient option for meals before or after your appointment.
Can I use public transit to get to Wendy's near these medical centers?
While transit details are not specified, given Wendy’s proximity to multiple health and medical facilities like Sacred Heart Hospital and Surgical Neuro Group Pa, it is likely accessible via local transit routes serving these locations.