At Wendy’s in Pensacola, FL we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Pensacola, FL hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Many customers reported poor customer service, including rude staff and long wait times.
Order Accuracy
Frequent complaints about incorrect orders and missing items were noted.
Food Quality
Customers expressed dissatisfaction with food freshness and quality, often receiving cold or poorly prepared meals.
Management Issues
Several reviews indicated problems with management and staffing, leading to disorganization and a lack of accountability.
Cleanliness
Concerns were raised about the cleanliness of the dining area and food preparation areas.
TW
Tiger Williams
6 days ago
5.0
This is a good location the stores usually clean the staff for friendly the food's good I've never had my order messed up while I'm here everything's been there overall it's a good place good price
RE
Renea Emmons
Feb 22, 2026
1.0
No cup holder to start.. then they left out the nuggets that come with the meal deal. Then the manager with her nasty attitude try to say she gave us the nuggets. WHERE?!? I am the only car in the drive thru, and you can't get it right? Worry more about getting the order right, and fix your attitude .
EDIT: got home and unwrapped my chicken strip wrap and the nerve of them to put one tiny chicken strip. It comes with two. So after you know you already scammed me on the wrap, you want to argue over nuggets you forgot too?? Wow. Never again.
JM
Josh Maggerise
Feb 22, 2026
1.0
I tried going to wendys tn (02-21-2025) and i sat at the drive thru window for about 10 minutes with no answers. I tried calling but a lady answered and hung up on me. she then comes to the window and points at the drive thru, as i wasnt already in it. overall wendys in Foley Alabama has a terrible staff team and they need to do better honestly. absolutely NO customer service, NO hospitality, and NO respect.
JS
Joe Scott
Feb 14, 2026
1.0
Went specifically for a hobey butter biscuit for breakfast, no other customers so absolutely NO reason to screw up my order! Instead of a hobey butter biscuit they gave a normal biscuit and smaller one. But they sure enjoyed charging me for a more expensive one. EXTREMELY poor customer service! Owner obviously only cares about money not customers. NEVER going back to this location again. Poor customer service only gets me once.
SK
Sydney Kilgore
Jan 13, 2026
5.0
I stopped here on 1/12 for some quick dinner for me and the kids, the ink was about gone on the receipt so I can’t see the name of the young man that took my order but it was about 6:30 pm , I can see that his name starts with Ty but the rest isn’t visible! lol he was so kind and honestly these days a lot of people lack customer service skills, so it’s refreshing just going through a fast food restaurant and experiencing that, he actually thanked me for thanking him because I assume hardly anyone uses manners anymore! I didn’t get your name but thank you for doing more than your job, it doesn’t cost a thing to be nice or friendly! Great job 👏
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours of the Wendy's at 8080 Highway 98 West, Pensacola, FL?
This Wendy's location is open daily from 7:00 AM to 1:00 AM, including drive-through service.
Does this Wendy's location offer drive-through service?
Yes, the drive-through at this Wendy's is open daily from 7:00 AM to 1:00 AM.
What types of meals are served at this Wendy's?
This Wendy's serves breakfast, lunch, and dinner.
Can I order Wendy's food online or through a mobile app?
Yes, you can order online at order.wendys.com or via the official Wendy's app available on the App Store.
What payment options are accepted at this Wendy's?
Accepted payment methods include American Express, Cash, Discover, MasterCard, and Visa.
Is delivery available from this Wendy's location?
Yes, delivery is available. You can check delivery availability and place an order via the Wendy's app or at order.wendys.com.
Where can I find nutrition and allergen information for Wendy's menu items?
Nutrition and allergen details are available on Wendy's menu website, mobile app, and in the restaurant. Crew members can help you locate nutrition posters in-store.
Are there any other dining options near this Wendy's?
Nearby dining options include the Thai Bistro 98 and THAICurryHouse-Pensacola, both offering Thai cuisine.
What nearby facilities might be convenient to visit along with Wendy's?
You can visit the Sun Rayz Tanning Center for beauty services or Dollar General for discount shopping, both close to this Wendy's location.
Are there alternative fast food restaurants near Wendy's at 8080 Highway 98 West?
Yes, Burger King is located nearby, providing another fast food hamburger restaurant option.
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