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Wendy's

3.5
(1533 reviews)

Business Details

(850) 456-0505

About

Fast Food RestaurantBreakfast RestaurantWendy's
At Wendy’s in Pensacola, FL we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Pensacola, FL hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
8080 Highway 98 West, Pensacola, FL
32506, United States

Hours

Reviews

3.5
1,533 reviews
5 stars
568
4 stars
311
3 stars
240
2 stars
112
1 star
302

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, including rude staff and long wait times.

Order Accuracy

Frequent complaints about incorrect orders and missing items were noted.

Food Quality

Customers expressed dissatisfaction with food freshness and quality, often receiving cold or poorly prepared meals.

Management Issues

Several reviews indicated problems with management and staffing, leading to disorganization and a lack of accountability.

Cleanliness

Concerns were raised about the cleanliness of the dining area and food preparation areas.
  • TW
    Tiger Williams
    6 days ago
    5.0
    This is a good location the stores usually clean the staff for friendly the food's good I've never had my order messed up while I'm here everything's been there overall it's a good place good price
  • RE
    Renea Emmons
    Feb 22, 2026
    1.0
    No cup holder to start.. then they left out the nuggets that come with the meal deal. Then the manager with her nasty attitude try to say she gave us the nuggets. WHERE?!? I am the only car in the drive thru, and you can't get it right? Worry more about getting the order right, and fix your attitude . EDIT: got home and unwrapped my chicken strip wrap and the nerve of them to put one tiny chicken strip. It comes with two. So after you know you already scammed me on the wrap, you want to argue over nuggets you forgot too?? Wow. Never again.
  • JM
    Josh Maggerise
    Feb 22, 2026
    1.0
    I tried going to wendys tn (02-21-2025) and i sat at the drive thru window for about 10 minutes with no answers. I tried calling but a lady answered and hung up on me. she then comes to the window and points at the drive thru, as i wasnt already in it. overall wendys in Foley Alabama has a terrible staff team and they need to do better honestly. absolutely NO customer service, NO hospitality, and NO respect.
  • JS
    Joe Scott
    Feb 14, 2026
    1.0
    Went specifically for a hobey butter biscuit for breakfast, no other customers so absolutely NO reason to screw up my order! Instead of a hobey butter biscuit they gave a normal biscuit and smaller one. But they sure enjoyed charging me for a more expensive one. EXTREMELY poor customer service! Owner obviously only cares about money not customers. NEVER going back to this location again. Poor customer service only gets me once.
  • SK
    Sydney Kilgore
    Jan 13, 2026
    5.0
    I stopped here on 1/12 for some quick dinner for me and the kids, the ink was about gone on the receipt so I can’t see the name of the young man that took my order but it was about 6:30 pm , I can see that his name starts with Ty but the rest isn’t visible! lol he was so kind and honestly these days a lot of people lack customer service skills, so it’s refreshing just going through a fast food restaurant and experiencing that, he actually thanked me for thanking him because I assume hardly anyone uses manners anymore! I didn’t get your name but thank you for doing more than your job, it doesn’t cost a thing to be nice or friendly! Great job 👏

Frequently Asked Questions About Wendy's

Is 333 - Hwy 98 West Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours of the Wendy's at 8080 Highway 98 West, Pensacola, FL?

This Wendy's location is open daily from 7:00 AM to 1:00 AM, including drive-through service.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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