Wendy's

3.5
1518 reviews

About

Fast Food RestaurantBreakfast Restaurant
At Wendy’s in Pensacola, FL we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Pensacola, FL hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
8080 Highway 98 West, Pensacola, FL
32506, United States

Hours

Reviews

3.5
1,518 reviews
5 stars
561
4 stars
310
3 stars
237
2 stars
112
1 star
298

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported receiving cold, stale, or improperly prepared food, including hard chicken and old fries.

Service Speed

Numerous reviews highlighted long wait times in both drive-thru and in-store, often exceeding 20 minutes.

Customer Service

Several customers experienced rude or dismissive behavior from staff, with complaints about lack of acknowledgment and poor communication.

Cleanliness

Multiple reviews mentioned unsanitary conditions, including dirty dining areas and sticky soda machines.

Order Accuracy

A significant number of customers reported incorrect orders, missing items, or substitutions without notification.
  • OE
    owen engeldrum
    Nov 10, 2025
    1.0
    Unfathomably slow. I seriously couldn’t believe it
  • BB
    BreyXxThorpe
    Nov 7, 2025
    1.0
    This is THE SLOWEST location I’ve ever been to, period. Why it taking 15 minutes before they take the order of the car ahead?
  • CC
    Curtis Cole
    Nov 6, 2025
    1.0
    Been here 10 minutes, it’s an empty lobby and I haven’t been acknowledged, workers won’t even make eye contact with me. I finally asked for help and they said “we only have two people working” and went back on their way. There are better options out there, pick them instead.
  • DW
    Daniel Whitworth
    Oct 25, 2025
    5.0
    Friday 10/24/25 . Worked my regular job, then from 5pm to 11 did my side gig delivering food. After I got off, was tired and hungry, stopped by Wendy's. Just hoping to get served, not with great expectations. 6$ biggie bag, double burger, fries, nuggets with bbq sauce and drink, and a large chili, with extra chili sauce and crackers. It was fast! All, I repeat all of my food, was hot and fresh. They were staffed and working hard.. Needless to say after delivering food for 6 hours and dealing with the usual problems.. This was a great experience and I really felt they deserved a shout out! Thank you!
  • JI
    Jimmy Aicone II
    Oct 17, 2025
    3.0
    Not the most pleasant at times. Upcharge for Wednesday sauce even if getting nuggs and no other sauce. Basically order the misfortune meal but don't and get upcharge for the sauce

Frequently Asked Questions About Wendy's

Is 333 - Hwy 98 West Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.