Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Pensacola, FL. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 5889 N. Ninth Avenue for the ultimate SONIC experience!
Location
Hours
Reviews
3.6
1,471 reviews
5 stars
597
4 stars
329
3 stars
182
2 stars
84
1 star
279
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers consistently reported extremely long wait times, often exceeding 30 minutes for simple orders.
Order Accuracy
Many reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.
Staff Performance
While some staff members were praised for their friendliness, overall management and staffing levels were criticized as inadequate.
Facility Condition
The location was described as run-down, with broken equipment and poor cleanliness, impacting the overall customer experience.
Food Quality
Several customers reported receiving cold or poorly prepared food, contributing to dissatisfaction.
- VAVictoria Attaway4 days ago5.0My husband and I live walkable distance to the Michigan Ave location. That one always gets us sick, so we came to this one. Excellent customer service from Christopher, making sure we were 100% taken care of. He went above and beyond. Location appears to be very clean. Will definitely be making the extra 15 minute drive to this location for now on.
- KKKenzy KatDec 22, 20254.0It’s late sunday night and i placed a mobile order at 11:20- the night shift yall have running was so kind- the guy with short brown hair had an amazing attitude for someone working a late closing shift- i didn’t have cash for a tip but im seriously thinking about going back next thursday just to give him one!!!
- BBBlaise BoykinDec 4, 20251.0Always a problem
- AGAntonioKaryn GilNov 26, 20255.0Great staff. Fast service
- DHDavid van HooseNov 26, 20251.0Avoid this Sonic unless you have copious time to waste waiting for them to talk to you. Have repeatedly needed to push the button several times over a 30 minute period for online order pickup.