Brand Certified
Sonic Drive-In
3.6(1416 reviews)
Certified by Sonic Drive-In • Mar 01, 2026
Business Details
3151 W. Michigan Ave, Pensacola, FL
32526, United States
Certified by Sonic Drive-In • Mar 01, 2026
(850) 944-2501
Certified by Sonic Drive-In • Mar 01, 2026
http://www.sonicdrivein.com/locations/us/fl/pensacola/3151-w--michigan-ave/store-5557
Certified by Sonic Drive-In • Mar 01, 2026
About
Certified by Sonic Drive-In • Mar 01, 2026
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Pensacola, FL. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 3151 W. Michigan Ave for the ultimate SONIC experience!
Location
Certified by Sonic Drive-In • Mar 01, 2026
Hours
Certified by Sonic Drive-In • Mar 01, 2026
Reviews
3.6
1,416 reviews
5 stars
584
4 stars
284
3 stars
223
2 stars
100
1 star
225
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; some customers praised individual staff members for their friendliness and helpfulness, while others reported rude behavior and long wait times.
Food Quality
Many customers expressed dissatisfaction with food quality, citing issues like cold or burnt items, incorrect orders, and broken machines affecting menu availability.
Cleanliness
Several reviews mentioned poor cleanliness and maintenance of the location, with reports of dirty conditions and a generally run-down appearance.
Order Accuracy
Numerous customers experienced issues with order accuracy, including missing items and incorrect orders, leading to frustration and disappointment.
- JFJennifer Rae FuchekFeb 17, 20261.0Employees forget items then when you press stall button they ignore it. TWICE. It fully timed out, ignored. Meanwhile DoorDash gets helped, other stalls are answered, and drive thru has 6 cars served (who all come after me). All while my stall button press gets ignored. Last time they forgot a side I paid for I let it go. This time I ordered TWO hoping they'd see it. Nope. Avoid this location because the employees do NOT CARE.
- NPNickolas PapadopoulosJan 22, 20265.0I give this place 5 stars because Stephanie was extremely accommodating to the ice cream machine being broken. Worked with me about offering something else in place of my frozen treat. Which I greatly appreciated. Finding great customer service like this is rare these days it seems like.
- TYToni YohJan 6, 20262.0Not great
- PGPanther GuinDec 4, 20255.0Customer service is above and beyond excellent here! I've never had an experience here that I didn't enjoy during the lunch hours. This Sonic location brightens my day whenever I visit. I would recomend this location to family, friends, and complete strangers.
- SSscou7Nov 16, 20251.0Horrible service over an hour for 3 drinks to tell me they cant even give me 2 of them and cant refund my money I spent. Was so mad.
Brand Certified Facts from Sonic Drive-In
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Certified March 01, 2026Yext Knowledge Graph
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