Sonic Drive-In

3.6
1398 reviews

About

Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Pensacola, FL. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 10411 Sorrento Road for the ultimate SONIC experience!

Location

Sonic Drive-In
10411 Sorrento Road, Pensacola, FL
32507, United States

Hours

Reviews

3.6
1,398 reviews
5 stars
550
4 stars
325
3 stars
206
2 stars
107
1 star
210

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported long wait times, often exceeding 20 minutes, with many expressing frustration over slow service and unresponsive staff.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and poorly prepared food, leading to dissatisfaction among customers.

Staff Attitude

Feedback indicated a lack of professionalism and motivation among staff, with several customers noting rude or indifferent behavior from employees.

Food Quality

While some customers enjoyed the food, many reported receiving cold, poorly prepared, or unsanitary items, contributing to a negative dining experience.

Management Issues

Several reviews pointed to poor management practices, including understaffing and lack of oversight, which negatively impacted service and customer satisfaction.
  • MC
    Misty Crutchfield
    Jan 1, 2026
    1.0
    Was served cold nasty tots, asked for fresh and I'm most sure they brought back the same tots one minute later. Was told grease was being changed and the black specs were from that. Asked for a refund, manager never came after several minutes.
  • HH
    HbHi
    Dec 26, 2025
    1.0
    We were there over half hour and couldn’t even order. We hit the button and no one responded. It timed out. Hit it again and was told, “only taking drive through orders.” Would’ve been nice to have a sign saying so, or shut down the outdoor stations. Waited in the drive through and they still took so long, we ended up just leaving and going to the McDonald’s down the street. Don’t waste your time. Our kids were already sad because our first choice restaurant was closed and then sonic failed. What a mess.
  • OM
    Olandre Mundell
    Dec 17, 2025
    3.0
    I went to this location to had my first meal of the day around noon. Their displays did not work so the order was not displaying on the kiosks outside. I ordered a super sonic burger meal and a chicken tender meal. The fries were stale….seem as if it was already cold then refried at least twice, had a very bitter taste to it. The tenders were hot but not completely fried and the burger was “meh” to say the least. There were about 6 cars in the lot being served so I don’t understand the substandard service. Not certain if they were understaffed like most of these fast food restaurants these says but the experience wasn’t the best especially for the first meal of the day. Now i gotta wash that bitter taste out my mouth and the drink is not even sweet!!!! Pure ice and fruit punch water!!!! I have no clue why these fast food chain gotta be so stingy with the darn drinks when we paying for it!!! It ain’t free!!! More juice less ice!!!! Just take a look at the cup full of ice i got for both drinks!!!! Its a good thing a dollar tree was across the street from here otherwise i’d choke on those stale fries!
  • LM
    Lacie Mariposa
    Dec 10, 2025
    1.0
    This is, and Sonic's reputation is not great in the first place, but this is the worst Sonic I have had the displeasure of attempting to enjoy. You should only eat here if you order ahead and have plenty of time to wait. I've been attempting to enjoy the fare from Sonic for 5+ years and it has never improved in this time. I am a regular customer here, I've spent a lot of money here and it's been consistently horrendous when it comes to wait time. I will not be spending my hard earned dollars here any more. At my most recent experience I came over here with a time limit and spent OVER 15 minutes waiting for them to even ask what I wanted. After watching the light go from flashing red to "off" three times I finally got a woman to acknowledge my order. I told her I had 10 minutes left, and would my order be out in that time? She said yes it would be. Before she took my order I had pressed the one other patio screen's button because I was worried the first one didn't work (I only pressed it when it stopped flashing, I wasn't spamming the button) and this woman chewed me out "who wants to order? who out there pressin my buttons" and the like in the meanest tone. Well 10 minutes came and went and I had to leave. Guess what! I don't get lunch, because I had wasted my entire time at this location. Awesome. If I could rate you 0/5 stars, I would. This is the third time I've had to leave without lunch in the last year and I'm over it entirely. GET IT TOGETHER. editing to add it was just one basic combo burger meal with tots and a diet coke. No adds, subs, nothing special at all. I saw countless orders being taken and served via the drive-through and drive-in. Why do you treat patio customers like this? I just wanted to enjoy the nice weather and not be sitting in my car for goodness sake. The patio service is the WORST here.
  • SB
    Suzi Bell
    Dec 1, 2025
    1.0
    I feel like I give this place another try like once a year and every single time I’m reminded why I shouldn’t even bother. My sisters Oreo blast had peanut butter in it, which is a concern in and of itself. But on top of that hers and my husbands blast as well as my milkshake weren’t mixed at all. Their blasts was just the ice cream with the add ins on top, and my chocolate milkshake was just plain with chocolate sauce on top. Maybe I just have bad luck, but Ive never had a single decent experience here. Sad Edit to add the grey chocolate shake that I had to mix myself (you can see the residue of the syrup that was on top)