Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 312 E Nine Mile Rd in Pensacola, FL. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Numerous reviews highlighted poor customer service, including rude staff and unhelpful management.
Delivery Issues
Many customers experienced significant delays and incorrect orders during delivery, leading to frustration.
Food Quality
Several reviews mentioned issues with food quality, including undercooked pizza and missing items.
Positive Staff Experiences
Some customers praised individual staff members for their excellent service and friendliness.
Pricing Concerns
Customers expressed dissatisfaction with high prices relative to the quality of food received.
JS
Jennifer Sullivan
2 days ago
2.0
I only gave service a 3 because delivery driver was super sweet. The last time we ordered the pizza was like dry cardboard. This time I ordered extra sauce and I don't really think they put ANY at all on it. Pizza Hut use to be so good! It was a treat now it's worse than McDonald's at midnight. I will NEVER order pizza hut again
JC
John Crankshaw
Feb 14, 2026
1.0
1 pizza and 6 wings 37 dollars !?!? You definitely will not be getting any of my money ever again, you have lost all touch with public! So disappointed, you was my favorite! I am watching another childhood favorite of mine get run into the ground till it disappears. I will say the service over the phone was professional, polite and courteous!!!
CW
Caitlyn Wade
Feb 8, 2026
1.0
The driver put that my pizza was delivered not even one minute after getting the notification that it was on its way. 20 minutes later, still not here. I call the store and this poor kid was made to deal with this being told things to say by his manager instead of the manager taking over the call and handling it. Stating that the tracking system has issues all the time. Well then the driver calls asking me if I’m at a hotel? I tell her no I am at the address on the order. My apartment. Mind you, I triple checked the address before placing the order due to being new to the area. I told her the address yet again, and she says she’s on her way but may need to call me again for directions… I call the store back and again the same kid is meant to deal with situation.. finally the manager admits that they can not track her because she said the order had been delivered already. Then they don’t offer anything to make it right. Finally the driver calls again asking for more directions. Then upon final arriving, she states that the “Google machine” took her to the wrong address. Let’s be real here, this was all her error from the beginning and she made it a terrible experience. I feel sorry for the young man on the phone who was forced to deal with this at the hands of a lazy manager who couldn’t stop what he was doing for two seconds to help a customer. Do better. Young man deserves a raise for all his efforts. Others well, they need training at the least.
NN
Neezy
Jan 4, 2026
1.0
Came in at 12 for Cinnamon sticks but apparently according to “they put the food up a hour early to prepare to close and only have fries” smh
ML
Mike L
Dec 21, 2025
1.0
The directions to my home is shown as 5 minutes and 1.3 miles from the PH location. The delivery, which was picked up amd delivered by DoorDasher, was OVER 30 minutes!! The delivery person did not speak English, so when he called saying he was lost, he couldn't understand me. The taco pizza that I ordered, the only item to be delivered, was over $30 alone. The pizza was luke warm and soggy. Marco's pizza is in the SAME complex as PH, and it has NEVER taken this long for a delivery. Those orders are always fresh and hot. I'm adding thos location to the "never order from again" list.