Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 312 E Nine Mile Rd in Pensacola, FL. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Numerous reviews highlighted poor customer service, including rude staff and unhelpful responses to complaints.
Delivery Issues
Many customers experienced significant delays in delivery, with some orders taking over two hours or being canceled without notice.
Food Quality
Several reviews mentioned dissatisfaction with the food quality, including cold, undercooked, or incorrect orders.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their excellent service and noted positive experiences with certain food items.
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Neezy
Jan 4, 2026
1.0
Came in at 12 for Cinnamon sticks but apparently according to “they put the food up a hour early to prepare to close and only have fries” smh
TR
Tyler Russell
Dec 29, 2025
5.0
I love this place sweet fast friendly people highly recommend
ML
Mike L
Dec 21, 2025
1.0
The directions to my home is shown as 5 minutes and 1.3 miles from the PH location. The delivery, which was picked up amd delivered by DoorDasher, was OVER 30 minutes!! The delivery person did not speak English, so when he called saying he was lost, he couldn't understand me. The taco pizza that I ordered, the only item to be delivered, was over $30 alone. The pizza was luke warm and soggy. Marco's pizza is in the SAME complex as PH, and it has NEVER taken this long for a delivery. Those orders are always fresh and hot. I'm adding thos location to the "never order from again" list.
JS
Jennifer See
Nov 15, 2025
1.0
Delivered wrong order. Called store to speak to the manager and waited on hold for 15 minutes to be told "call us back in 30 minutes, we're too busy right now".
KB
Kenny Burchfield
Nov 12, 2025
5.0
I tried to pay with 2 different credit cards 💳 online and neither would place my order! So I drove there to place my order! The mgr said she would not honor the order online!
What’s the difference??? So I placed my order, paid for it with the same card as I used online! She said give us about 15 minutes!
So waiting outside in my car! I went to pickup my order she gave me my order! Drove home to eat the pizza I ordered and it really wasn’t that great! I’m disappointed in the service and the taste of the pizza! My guest was not impressed either!