Papa Johns Pizza

3.6
350 reviews

About

Pizza Restaurant
At Papa Johns Pizza in Pensacola, FL, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Pensacola pizza for any occasion. Call us for pizza delivery in Pensacola or stop by 596 E NINE MILE RD for carryout to order the best pizza in Pensacola, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
596 E NINE MILE RD, Pensacola, FL
32514, United States

Hours

Reviews

3.6
350 reviews
5 stars
170
4 stars
48
3 stars
35
2 stars
25
1 star
72

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, particularly managers, leading to negative experiences.

Order Accuracy

Numerous complaints about incorrect orders, missing items, and poorly made pizzas.

Delivery Issues

Frequent delays in delivery times, with some customers waiting over two hours for their orders.

Food Quality

Inconsistent food quality, with reports of undercooked pizzas, skimpy toppings, and overall dissatisfaction with the food.

Management Problems

Criticism of management practices, including poor handling of customer complaints and lack of accountability.
  • TH
    Traci H
    4 days ago
    2.0
    I've had to come to this location a few times, but this visit was the worst. I came in with my Door Dash pizza bag and stood there for several minutes while 2 employees were at the counter and neither acknowledged me. The older female was clearly dealing with an unhappy customer, while the red-headed teenager was messing with the cash register. I had to actually speak first by saying "excuse me, an acknowledgement would be nice." The teen then said "sorry, we have a lot going on right now". My response was, "so do I...I have a time limit for this delivery". He then turned and got my order that was hot and ready to go (which is the only reason they get 2 stars). My impression was that because I was "just a delivery driver", I wasn't as important as a paying customer. But, what they fail to realize is that I'm picking up for a customer that has already paid them. I have been to this location a few times as a Dasher, but I had to say something this time!
  • CP
    Cora Pines
    5 days ago
    1.0
    Extremely rude and hostile employees and they don't wear gloves while handling food
  • RD
    Robert Delgiorno
    Oct 25, 2025
    5.0
    My pizza was not made with love
  • PF
    payton fulkerson
    Oct 24, 2025
    1.0
    Order dominos!!! I got a coupon book and had one for papa John’s well the code doesn’t work and when I called to explain that they say there’s nothing they can do about it and multiple people have tried to use it but can’t. Like it’s a coupon for your store…? Yall should have that figured out if you want to be in a coupon book….
  • NP
    Nathan Pelfrey
    Oct 22, 2025
    1.0
    Came in to pick up order and not one of them acted as if I was there and helped another customer that came in a few minutes after I did and so I asked if I was invisible or something and then the manager decided to help me.

Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza in Pensacola?

Papa Johns Pizza delivers from 10:00 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.

What are the takeout hours at Papa Johns Pizza in Pensacola?

Takeout service is available from 10:00 AM to 11:30 PM Monday through Thursday and Sunday, and until 12:30 AM on Friday and Saturday.