Panera Bread

Reviews

• SA

  Shawana Awais

  4 days ago
  5.0
  Very spacious,clean,and speedy service 👏
• GR

  Gene Rowland

  6 days ago
  5.0
  Great food friendly service. Will definitely be back.
• SR

  Shay Ryan

  Jan 2, 2026
  1.0
  Update: Went in next day since phones still weren’t being answered. The manager was very nice and said their phones are currently in process of being replaced and only have 1 right now in office so she apologized and remade my meal for me. Very nice manager. I came through the drive thru tonight and was extremely disappointed. The wait was insane, but the lady was nice to give me free cookies. Anyways I ordered a chicken ceasar salad and chicken bacon rancher. Half my salad was bad, the chicken doesn’t look cooked and then my sandwich barely has anything on it. I tried calling and nobody is answering so hopefully somebody will respond to this because this is really ridiculous for almost $20 of food..
• SG

  Sailing On Grace

  Dec 26, 2025
  5.0
  This by far is one of the best Panera Breads on the Gulf Coast. One of my fav. The managers are top notch and it reflects through the team. Katie and Ethan gave me exceptional service and turned a awkward moment into a positive memorable experience.
• DS

  David J. Stewart

  Nov 26, 2025
  2.0
  I and my wife went to the Panera Bread restaurant located at 5091 Bayou Blvd, Pensacola, FL 32503, on November 24, 2025 for lunch. This was our first time eating there. We placed our order and then sat down. We ordered a bowl of Creamy Tomato Soup. I ordered a whole Toasted Italian. My wife ordered a whole Grilled Chicken & Avocado BLT. The cashier told us that we get two French Baguette with our orders. I got a Coke and my wife ordered a Crème Brûlée Latte. First problem, I needed to use their restroom, but the stupid door was locked, which requires a 4-digit security code to unlock the door. So, I got back into line behind a couple who were placing their order. I waited and waited patiently for about 3 minutes as they were placing their order, until finally I apologized for interrupting them but kindly said: "Ma'am, is there a security code for the restroom door?" She told me the code, and I kindly added with frustration in my tone: "The restroom doors shouldn't be locked!" This is really bad to lock the restrooms for customers. I shouldn't have had to get back in line, then interrupted a couple and cashier just to use the bathroom. This particular location in Pensacola is a nice neighborhood, so I don't see why they lock the doors. It is ridiculous! I suggest that if they insist on locking their restroom doors that they tell each customer at the time of placing their order what the bathroom code is. I didn't like this at all, having to ask to use the bathroom. It's rude to the customers! Second problem, when they called our name after 10 minutes, we retrieved our order and sat down at a booth. But then realized that they forgot to give my wife the Crème Brûlée Latte that she ordered. So, I walked back up to the kitchen window to ask for the drink, which they had to make. I waited about 6 minutes. Third problem, I sat back down, but then we realized that they'd also forgotten to give us the second French Baguette that was supposed to come with our order. So, I had to get up again from the booth, walk over to their kitchen window, interrupting our meal, and stand in line for another 2 minutes for a French Baguette. This is so bad for a business that does this every darn day! They need better management! Fourth, I didn't appreciate the cold attitude of the manager in the kitchen who was visibly getting frustrated with me for having to come back twice, because they screwed up our order. If anything, as a customer I have a right to get upset with him, but I didn't. Fifth, when placed our order, we asked to see the portion size difference between a cup versus a bowl of soup. The cashier lifted up two dishes, one was a very large bowl and the other a small cup. We opted for the very large bowl. But when they gave us our order, the large soup bowl wasn't even half full, which offended us. The woman who showed us the very large bowl should have been honest to tell us that they don't even fill it half way. The top of the bowl tapers outward considerably, giving the visual impression (and they must know this) that you are receiving a BIG AMOUNT, but in reality if you were to pour the actual soup content into a smaller bowl, you are not getting much soup for the high price they charge. It is very misleading to show a customer a very large bowl, and then not even fill it halfway with soup. It's an insult! Overall the food was great, the atmosphere was fair, but our experience wasn't as pleasant, having to interrupt our meal to go ask for the security code for the bathroom, and then twice for them to correct our order, which all toll wasted about 11 minutes of our meal time. At one point in my meal, I looked over toward the counter and the same cashier gave me a dirty look. Was that necessary? This is no way to run a business! We had an excuse, since it was our first time eating there; but they have no excuse, since this is all they do. The old adage is true: First impressions are lasting impressions.

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